Bob Steele Chevrolet Inc

Reason for Visit: Sales

I recommend this dealer: No

My Review of Bob Steele Chevrolet Inc:
I was a victim of false advertisement and poor customer service by Bob Steele Chevrolet. On their website & Yahoo.com they listed a 2007 Hyundia Elantra as an upgraded 'Limited' model; however, it was only a lower GLS. Look up these trims on Kelly Blue Book & you'll see the Limited is valued $1,125.00 above the GLS model.

I was suspicious b/c I looked up the models myself & leather seats is STANDARD on the Limited, but the Internet pic of their "limited" looked like cloth. So, before driving 75 miles to see it, I wanted them to verify for me. It took me 3 days of heavy pushing to get them to verify the trim model. In the mean time, here are some comments from their Internet Sales Department:

"I understand your time is valuable and your gas... Can you make it later on today to take it for a drive?"

"Please excuse the confusion, we are a Chevrolet dealer, not a Hyundai dealer."

"You asked about the model and it was answered to the best of our ability."

FINALLY ON THE THIRD DAY THEY GET IT RIGHT!!!

"There are no markings on the rear of the car so I had my GM check and it is a GLS."

Finally, they check with their General Manager and it is a lower priced model. BUT DO YOU THINK THEY CHANGED THEIR AD?? NO!!!!! UNBELIEVABLE WHAT THEY GET AWAY WITH!!!

Bottom line: Don't trust what they have listed for their used cars. VERIFY if you DARE do business with them. It can make a $1,125.00 difference or more when you go to negotiate a price.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bob Steele Chevrolet Inc:
I discovered this dealership when GEICO sent me there to have my car repaired in the body shop. I was so impressed with the great service workmaship, and follow up with me that I added them to my shopping list when I was going to purchase another car. I shopped there as well as several other dealerships in the area. I was treated the best at this dealership by far.I did by my new Tahoe from them. John told me that they have been in business here in Brevard for over 30 years. With the service and deal that I got I can understand why.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bob Steele Chevrolet Inc:
I just bought a new car form Bob Steele Chevrolet and it was the best experance we every had buy a new car, This is my 10th new car in three States so I know what I'm talking about.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bob Steele Chevrolet Inc:
My daughter brought her 2003 Surburban in for a loud engine knock. The mechanic listened to it and said it had a bad rod and would cost $5000.00 to replace the engine. She said no and to remove the oil pan and verify the bad rod. The rod bearings were all good so the mechanic proceeded to check the cam and said it had a bad lobe, sheared off, but they could replace it for $4700.00. At this point, my daughter, a single mother, told the service dept to put her car back together and she would have it towed to a shop that would replace the cam for around $1200.00. Your service dept charged her $240.00 for their lousy service.
I bought a new care from you in 2000 and have always had it serviced by you. But, you can be assured that neither I nor anyone I know will ever utilize Bob Steele Chevrolet again. W. P. Helms, 321-453-6582.
Her car was towed to another shop on 15 Mar where it is being repaired.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bob Steele Chevrolet Inc:
would not recommend this dealership to anyone i work in the public daily and will pass this information along false advertising while i talked to the general manger he had nothing to say positive he must really enjoy smacking his gum while i was talking to him the sales person was really great MARK to bad there wasnt better management this happened in cocoa fl also am making a complaint to attorney general

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