My husband and I went to Bob & Chuck Eddys with a price range and deposit amount in mind to purchase a truck. Salesman Jason gave us only one option. That one option was the most expensive truck on the lot. When asking to look at less expensive trucks Jason kept insisting there was no other truck and he wanted to put us in this truck. We went back and forth with negotIations. With one of our offers Jason asked to show our credit card to his boss to prove that we were serious. My husband handed over his credit card. Little did we know he took our credit card and charged it for $600. It wasn't until hours after the fact that we found out that he charged our card. Finally we agreed at $409 a month with $600 down. Even though this was over the price we wanted to pay. We waited for what felt like a century for the financing department due to fraud protection and other things. Jason came back and told us they litteraly had to beg the bank that I had been a loyal customer to for the last year and a half to accept our loan. I have a car loan through ally bank and have consistantly paid 2 weeks early every month. He also explained how the bank had these three tiers and placed us on a C tier. Again mentioning how they had to beg the bank. At this point he told us the bank raised the price by an additional $120 making our loan payment $529 a month. He said this was the only way Ally would approve us. We had been there 4 1/2 hours at this point and it's closing time. We were to come back in the morning and finish where we left off. No papers were signed at this time. On our way out Jason stopped us and asked my husband to sign a receipt for the $600 he had charged earlier. My husband had to question why he already charged his card. Jason didn't have a real answer. We slept on it and at this point I wasn't buying their story. I called ally financial and told them word for word what was told to me. I explained how the dealership claimed they had to beg them and explained the tier theory.The lady I spoke to recognized my great payment history and was appaulled by what the dealership told us. She said the bank would never raise the price like that and has never heard of this tier theory. She suggested we find another dealership. I did call Bob & Chuck Eddys and asked to speak to a manager. I spoke to Mike. I told him everything. He looked into the situation and claimed ally was doing them a favor by approving us an we will never get financed anywhere else. I asked him if there was any other truck cheaper and he claimed there wasn't. He did come up with another offer which was still way too high with a $2000 down payment. I did tell him I wanted the $600 back which he agreed to return. We took the lady from ally fianaicial's advice and went elsewhere. We went to greenwood where they were exceptionally nice and couldn't believe how we were treated at Bob & Chuck Eddy dealership. Within one hour we left greenwood with our fully loaded 2015 chevy truck with $300 payments a month. Ally financial mentioned that they did appreciate our business and was happy to see us sign another loan! Thank goodness we didn't fall for this scam!
I Recommend This Dealer:
Jason (salesman), Mike (manager)
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