My girlfriend and I were looking to test-drive an Outlander that they had on the lot. After making an appointment, and double-checking it hours before, we arrived for our test-drive only to find out that they had sold the car out from under us. The salesman we dealt with was neither apologetic or sincere, saying, "we sold the car earlier, oh well." He didn't bother to contact us on our provided cell numbers, nor did he try to direct us to another vehicle. He simply WALKED AWAY. This was not the way i expected to be treated by a Better Business Bureau approved dealership
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