Reason for Visit: Sales
I recommend this dealer: No
My Review of Bobby Rahal Lexus:
This is one of 8 Lexus dealerships with 50 miles of our home. We made a late Friday visit while doing some intial car research about one month ago. During this visit we were very pleased with the customer service and knowledgable sales person, Sam, that worked with us.
This past Saturday (the last one of the month), after making a desicsion to purchase a brand new Lexus IS250 AWD, we returned to Bobby Rahal. We have done a lot of research on this vehicle, pricing and leasing options, and were prepared to buy a car. After sitting with Sam for about an hour and meeting his sales manager, Jeff, we were told that they would need until Monday to finalize the "deal"; verify our trade-in value and payment for the lease option we desired because we were from MD. Not a big deal, as we had not scheduled an appointment with Sam. We, of course, knew the mark-up on the model we wanted, what we would accept on our trade-in and made a very resonable offer on the car based on this information. Very resonable as in the dealership would be making over $2,000 on the sale of the car, plus the re-sale of our trade-in. It was close to 5pm and looked as if customers were waiting to see the fininace department so Jeff said they would call us first thing on Monday with all of the information and asked that we wait until then and to not purchase a car from another dealer. He didn't even offer for us to take the car over the weekend and return it Monday, and hasn't even called. I guess they have sold enough new Lexus cars this month and didn't need our money. Very poor. What do dealers think, all customers don't know how a business operates and that we can't get the same thing somewhere else??? Just silly....I'm sorry for all of the PA residents that don't have a more customer driven dealer to sell them a Lexus or other brands sold by Bobby Rahal.
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