My Review Of Bobby Wood Chevrolet:
This is not a review of Robert the service advisor. He seemed like a really nice guy and was only the bearer of bad news. I only spoke with him on the phone during the week that my truck was at Bobby Wood Chevrolet. I had to have it towed there because the transmission was non-functional. The transmission had been repaired by another Chevy dealer 8 months and 11,000 miles earlier. I was thinking it would be a warranty item (12 months, 12,000 miles on a certified repair), but because the original repair was done 400 miles away and a chevy warranty shouldn't matter just because it's another chevy dealer doing the repair, I had my 2007 Silverado with 95,300 miles towed to Bobby Wood. It sat there for a week while Chevrolet investigated my problem. I had to pay Bobby Wood Chevrolet a $93 service fee to repeat back to me exactly what I told them over the phone, which was reverse works, and forward works if you pull it down to 1 or 2. They wanted a $600 diagnostic fee which would be in addition to the repair cost, or a rebuild would be $2,900 plus the cost of the broken parts, or a remanufactured unit for $2,800. Chevrolet offered to pay for the repair if they determined it was somehow connected to the previous repair, minus the $600 diagnostic fee. There was no guarantee that Chevrolet would cover anything after I paid the $600, and not wanting to gamble $600 on the slim chance that Chevrolet would agree to help me, I decided not to invest any more time, money or effort at Bobby Wood. They could have helped a little I'm certain. They could have done something to make me want to come back, but they didn't seem interested in doing anything other than what Chevrolet offered. I was willing to meet them half way on the repair cost since it had less than 100,000 miles on the truck, and less than 12 months or 12,000 miles since the last transmission repair. As it turns out, I had it towed to a GMC dealer about 30 miles away, who fixed the transmission for $750, gave me a loaner car while the work was being done, and apologized for my inconvenience in dealing with this issue. Where do you think I'll shop the next time I'm looking for another automobile?
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