I do not write reviews in anger. I have had many positive experiences with dealerships though sometimes we have not been able to come to terms. That said, here's a short synopsis of my experience with this dealer:
1) I offered, via internet, $25,700 for a SUV. Crystal Parrish in sales contacted me and said my offer was accepted and I qualified for a $500 military rebate.
2) As for my trade, I was referred to Sales Mgr, Billy Moore, who gruffly refused to give me an approximate trade-in value range for my used 2013 vehicle (I wanted $25,800) for mine. I live 4+ hours from the dealership and asked for an idea of my value. He curtly explained to me that my vehicle could not be in outstanding condition, as none are. I implored him to check his 'auction database' for an approximate value (as it was clear he had not researched it yet). He FINALLY agreed and informed me that AVERAGE condition vehicles like mine sell for $26,600 at auction (which was $800 more than I was looking for and the reason I wanted him to look into it). But then the agreed upon sale price on his vehicle changed.
3) Billy Moore then explained that he had told Crystal Parrish that the offer amount he had accepted on their new sale vehicle was $27,500 not the $25,700 that Crystal told me had been accepted.
4) This was either poor communication between saleswoman and sales mgr. Or it was trickery. Or lack of attention to detail. At the very least it was unprofessional and disappointing. Worse yet was Mr. Moore's condescending tone and irritable behavior on the phone. I'm a Colonel in the USAF who treats all Airman w/dignity and respect so I'm disappointed when others in leadership positions do not do the same.