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Bonneville and Son Chrysler Dodge Jeep Ram - Service Center

4.5

50 Lifetime Service Reviews

625 Hooksett Rd, Manchester, New Hampshire 03104

50 Reviews of Bonneville and Son Chrysler Dodge Jeep Ram - Service Center

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April 07, 2017

"Beware! "

- Sad Customer

BUYERS BEWARE!: I purchased a 2016 RHD Jeep Wrangler 2/23/16 from this dealership. One year later it stranded me in the side of the road and went in for motor work. 2 days later, overheated to I brought it to Bonneville (where I purchased it) they replaced the radiator and thermostat and called me to come and pick it up because it was ready. I picked it up and 5 minutes down the road it was overheating again as well as fluctuation interior heat. I turned around and brought it back. I went back home which was a total of almost 3 hours wasted. The next day they did a flush of the heater core and called me to say it was ready again: I picked it up and the next day yet again it was overheating. I brought it back. They allegedly drove the vehicle and "could not reproduce the over heating" however, the service employee I was primarily dealing with stated on the phone that they couldn't get the thermostat to move " that much" which indicated to me that it was indeed heating up more than a 1 year old vehicle should. They could not pinpoint the problem so they told me " I don't know what to tell you" and passed the vehicle along as being "fixed". I then moved onto the sales team to get a trade in value for the vehicle as I no longer want to play games with it stranding me on the side of the road. I was given a "cash value" of $26,100 by Ron (sales) and had negotiated a price to purchase a 2014 Honda CR-V. After contacting my bank and making arrangements to proceed I learned that they "didn't want my Jeep" and they stated that "we would offer you much less than what we initially said" they are aware that she sold me a compromised vehicle which has unresolved issues (and is still under warranty) I was also told "if it overheats again, just keep driving it anyway". It is clear that this dealership does not stand behind their vehicles. They have caused a huge amount of inconvenience to me, the customer. I have been lied to, passed from manager to manager, nothing has been resolved and I am now left with a useless $33,000 vehicle and have been offered nothing but several " I don't know what to tell you"s. The worst customer service I have ever experienced. I was not able to talk to the owner. I guess I am not important enough for him to spare a moment of time. I would warn customers from purchasing from a careless dealership that has no intent to stand behind their vehicles and no concern what so ever for the satisfaction of their customers.

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Recommend Dealer
No
Employees Worked With
Todd Oswald
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ron Nowe
4.8
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Nick Alley, Mark Miller.
March 19, 2017

"Fantastic Service ...."

- Thefence12

I bought a Jeep and wanted running boards and mud flaps installed , I purchased them online , sent an email to Marc Miller and he said they would install them. As usual the service dept was top notch , Tom took excellent care of me , Nick remembered me from a previous visit and inquired on how I was liking my new Jeep , everyone just so friendly , but that's how it's been for me anytime I've been to the service dept , just a great group of people . Tom was fantastic, it took awhile to install the running boards and he'd come out and give me an update , was very considerate , I was very grateful that they were installing the boards and mud flaps considering I didn't buy them there . I can't say enough about the service department at Bonneville , they are the best !!! Thank you once again Marc , Tom , Nick and the whole service department you really are a credit to Bonneville !!!! Thank you

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Recommend Dealer
Yes
Employees Worked With
Tom from Service Dept , Marc Miller Service Manager
March 11, 2017

"Always Customer Excellence"

- Corvette427

From Sales to Service, Bonneville does not disappoint! The customer experience is exceptional and they treat you like family. When I step inside, I'm confident my question or concern will be answered or resolved.

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Recommend Dealer
Yes
Employees Worked With
KELLY BADGER
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mike Raymond is the glue that sticks the Sales Department together, AMAZING person who genuinely wants you in the car that fits your needs!
March 03, 2017

"Mike Duval is the best!!!!!!!"

- Alan

My wife and I purchased a new Jeep Cherokee from Bonneville and Son in May 2016 and Mike Duval made it easy made the process easy. Mike was honest and was able to get us the best deal possible, my wife hates car shopping and Mike made it bearable.

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Recommend Dealer
Yes
Employees Worked With
Mike Duval
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 28, 2017

"Great Place to Look for a Car"

- Manou2017

Went there meet with Mark, telling him what I was looking for, next day he called me to come down and look, man I was very impress. I got what I needed and the price was great. Awesome place, I will go back there when I need another car. I wont even waste my time going to other dealers. Mark is the best car dealer I have never met, great job... Merci beaucoup mes amis!

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Recommend Dealer
Yes
Employees Worked With
Mark Hewitt
January 27, 2017

"Dishonest, bait and switch"

- Good Citizen

I've had 2 interactions with this dealership . Once to look at a car, once for service...both times they lied over the phone to get me into the dealership then made excuses when I got there. Their friends, family and employees must spend a lot of time on this site writing fake reviews. Everyone I have spoken to has had the same experience.... You get one story over the phone.....then a different story and excuses when you get to the dealership;..bait and switch scammers...the oldest game in the book.. I wouldn't go back there for a free car.

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Recommend Dealer
No
Employees Worked With
Nick, Nick
January 12, 2017

"Bruce"

- wheatenterriesunited

Awesome experience.I needed a new used van for my business and contacted Rick Goulette. Even though the van on lot was sold he found me a van for the same price with 6500 miles on it and they are wonderful every time I return for service they are extremely helpful.

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Recommend Dealer
Yes
Employees Worked With
Rick Goulette
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 10, 2017

"Needed a jeep"

- Charlotte Moriarty

I was 100% pleased with the salesman and financial guy. I would send someone else to this dealer to make a purchase. This is the second trip and second jeep bought at this deslership

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Recommend Dealer
Yes
Employees Worked With
Dan Reitz
4.9
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Vedran Karahusic
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 14, 2016

"Recent Jeep Purchase"

- Jeep16

Just recently purchased a 2016 Jeep Patriot. I'm very pleased with the process and result from salesman Gary Crane. Very smooth process with him and he was very helpful. Made sure everything was good with the vehicle and answered all questions that we had. Highly recommend Gary to anyone looking for a new vehicle. Thanks again Gary, from James and Danielle Rogers.

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Recommend Dealer
Yes
Employees Worked With
Gary Crane
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Gary Crane
September 07, 2016

"Inspection sticker - min. Wait time "

- Stasch19

I came in to get my car inspected and they had me in and out in NO time! They have a nice wait room and very explaining. Thank you!!

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Recommend Dealer
Yes
Employees Worked With
Dave McCarthy
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