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Bonneville and Son Chrysler Dodge Jeep Ram - Service Center

4.6

49 Lifetime Service Reviews

625 Hooksett Rd, Manchester, New Hampshire 03104

49 Reviews of Bonneville and Son Chrysler Dodge Jeep Ram - Service Center

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March 19, 2017

"Fantastic Service ...."

- Thefence12

I bought a Jeep and wanted running boards and mud flaps installed , I purchased them online , sent an email to Marc Miller and he said they would install them. As usual the service dept was top notch , Tom took excellent care of me , Nick remembered me from a previous visit and inquired on how I was liking my new Jeep , everyone just so friendly , but that's how it's been for me anytime I've been to the service dept , just a great group of people . Tom was fantastic, it took awhile to install the running boards and he'd come out and give me an update , was very considerate , I was very grateful that they were installing the boards and mud flaps considering I didn't buy them there . I can't say enough about the service department at Bonneville , they are the best !!! Thank you once again Marc , Tom , Nick and the whole service department you really are a credit to Bonneville !!!! Thank you

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Recommend Dealer
Yes
Employees Worked With
Tom from Service Dept , Marc Miller Service Manager
March 11, 2017

"Always Customer Excellence"

- Corvette427

From Sales to Service, Bonneville does not disappoint! The customer experience is exceptional and they treat you like family. When I step inside, I'm confident my question or concern will be answered or resolved.

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Recommend Dealer
Yes
Employees Worked With
KELLY BADGER
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mike Raymond is the glue that sticks the Sales Department together, AMAZING person who genuinely wants you in the car that fits your needs!
March 03, 2017

"Mike Duval is the best!!!!!!!"

- Alan

My wife and I purchased a new Jeep Cherokee from Bonneville and Son in May 2016 and Mike Duval made it easy made the process easy. Mike was honest and was able to get us the best deal possible, my wife hates car shopping and Mike made it bearable.

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Recommend Dealer
Yes
Employees Worked With
Mike Duval
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 28, 2017

"Great Place to Look for a Car"

- Manou2017

Went there meet with Mark, telling him what I was looking for, next day he called me to come down and look, man I was very impress. I got what I needed and the price was great. Awesome place, I will go back there when I need another car. I wont even waste my time going to other dealers. Mark is the best car dealer I have never met, great job... Merci beaucoup mes amis!

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Recommend Dealer
Yes
Employees Worked With
Mark Hewitt
January 27, 2017

"Dishonest, bait and switch"

- Good Citizen

I've had 2 interactions with this dealership . Once to look at a car, once for service...both times they lied over the phone to get me into the dealership then made excuses when I got there. Their friends, family and employees must spend a lot of time on this site writing fake reviews. Everyone I have spoken to has had the same experience.... You get one story over the phone.....then a different story and excuses when you get to the dealership;..bait and switch scammers...the oldest game in the book.. I wouldn't go back there for a free car.

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Recommend Dealer
No
Employees Worked With
Nick, Nick
January 12, 2017

"Bruce"

- wheatenterriesunited

Awesome experience.I needed a new used van for my business and contacted Rick Goulette. Even though the van on lot was sold he found me a van for the same price with 6500 miles on it and they are wonderful every time I return for service they are extremely helpful.

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Recommend Dealer
Yes
Employees Worked With
Rick Goulette
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 10, 2017

"Needed a jeep"

- Charlotte Moriarty

I was 100% pleased with the salesman and financial guy. I would send someone else to this dealer to make a purchase. This is the second trip and second jeep bought at this deslership

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Recommend Dealer
Yes
Employees Worked With
Dan Reitz
4.9
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Vedran Karahusic
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 14, 2016

"Recent Jeep Purchase"

- Jeep16

Just recently purchased a 2016 Jeep Patriot. I'm very pleased with the process and result from salesman Gary Crane. Very smooth process with him and he was very helpful. Made sure everything was good with the vehicle and answered all questions that we had. Highly recommend Gary to anyone looking for a new vehicle. Thanks again Gary, from James and Danielle Rogers.

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Recommend Dealer
Yes
Employees Worked With
Gary Crane
not yet
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To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Other Employees : Gary Crane
September 07, 2016

"Inspection sticker - min. Wait time "

- Stasch19

I came in to get my car inspected and they had me in and out in NO time! They have a nice wait room and very explaining. Thank you!!

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Recommend Dealer
Yes
Employees Worked With
Dave McCarthy
July 05, 2016

"Terrible workmanship!"

- Dodge

I am so utterly disgusted with the service (or lack of) that Bonneville provides. I have had nothing but problems whenever my car has to be in for any type of routine service. Just for a few expamples: at an oil change appt, they put it up on a rack and dented the underside of my car and tried to say it was like that when I brought it in. They left the windows open overnight when it rained! They performed several hundred dollars’ worth of work on my car without authorization or discussion. The latest is they screwed the valve plug in too hard when changing the oil and stripped the threading causing the need to have the oil pan replaced. I was having the service done elsewhere and I was told this. They could not put any oil in the car therefore it was not drivable. It had to be towed to Bonneville and they supplied me with a rental (which my warranty covers). Unfortunately, this took place on a Thursday afternoon and I could not get a rental in time so I had to go into the airport to get it. My car was towed to Bonneville on Friday morning. I called at 5:45 on Friday July 1st for a status update only to be told they had to order a part and it would not be in until Tuesday. This was the first and only contact that entire day and it was on my initiation. I spoke with a manager who apologized but the apology fell short because the action spoke much louder. This was a holiday weekend and caused a very big problem with my plans I had with my kids and I needed my bike rack on my car for the plans we had. Tuesday morning the service dept calls to tell me I can pick it up anytime because it's ready as if everything is perfectly fine. I will only deal with Tom Fale in the service dept as he is the only person who has been understanding, compassionate, and helpful. The service dept does not deserve to have such a hard working and amazing employee as Tom. I am totally disgusted and disappointed in my every experience with Bonneville and I have grown to dislike my Dodge and I'm terrified that something terrible will happen while I am driving it because the people working on my car are clearly clueless. There is a serious problem when I call the service dept and Tom answers the phone with "Hi Catherine", because he recognizes my number! I cannot stress how wonderful Tom is. He is the ONLY reason I have not escalated matters but it has come to this point.

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Recommend Dealer
No
Employees Worked With
Mark
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