Boston Volkswagen

Reason for Visit: Service

I recommend this dealer: No

My Review of Boston Volkswagen:
I don't think I ever had a good experience when I brought a car in for service, so this place does not necessarily stand out, but I still wanted to share my experience.<br>I bought my 98 Golf GL used from the owner in 2000. The car had originally been purchased from Boston VW. I had been dealing with the check engine light coming on for a while when I decided to have it fixed in May 2004. I was told that the car needed some new vacuum hoses, an engine breather valve and potentially a new throttle body housing, approx. $800 worth of parts and labor. I got away without the new throttle body housing, still paid around $400 and the check engine light was on again on the way home. They said they had cleaned the throttle body.<br>Now, 3 month later with the check engine light still on the car failed the emission test and I took things in my own hands. I cleaned the throttle body myself (it did not look like anybody had touched it recently), a 10 minute job with a $2.50 throttle body cleaner spray from the store and my old toothbrush, reset the computer and voil&#225;, the check engine light is off.<br>The customer service staff did not deal well with my complaints. In some places they weasel themselves out of a sticky situation by becoming overly friendly and accomodating. Here they just became aggressive, interrupted me while I was explaining etc. I will not return, even if I have to drive twice as far for service.

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