My Review Of Boucher Volkswagen of Racine:
My husband and I went to Boucher Volkswagon in Racine very interested in purchasing a new diesel jetta as a commuter car for my 260 mile per day round trip from Racine to Appleton. When we arrived we parked our Saab next to the diesel jettas, eyeballed them, and then went looking for a salesperson so that we could take a vehicle for a test drive. No one greeted us for a long time and then finally a man in his early 40's came up to us and asked if we had been helped. We told him no and that we wanted to drive the jetta. He stampered away and then about 5 minutes later asked if we wanted the one with or without navigation - they both had navigation but ok, told him I wanted to drive the car to the left of mine and then he brought us the one to the right. No big deal, they were practically the same. He brought us the car and asked for out licenses. After a bit of a wait, he came back and got in the back seat. My husband and I were discussing the plastic trim, uncomfortable seats and lack of power options, I said the car was missing a lot of options and the salesman got irritated with me. He did not offer any options for packages / upgrades. We drove off and turned on the blinker to head right onto the road, he then yelled at my husband to turn left. My husband told him no, that we wanted to go right to try out streets for our usual commute and the salesman snapped rudely at him. At this point I told my husband to take the car back to the dealer and that I was unwilling to put up with this treatment. We had the car back in under one minute. As soon as we parked the car, the salesman grabbed the key from my husband and stormed back into the dealership leaving the car. I have never been so poorly treated before, this man was the absolute rudest salesperson I have ever encountered. We will never go back despite a history of car buying and using the service department and rather than the jetta, we will be buying a fiat. I was extremely disappointed.
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