Boulevard Buick Pontiac GMC

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bearjlj
9/14/2005 3:29:21 PM

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Reason for Visit: Service

I recommend this dealer: No

My Review of Boulevard Buick Pontiac GMC:
I bought my car in mid July, and a week later the location was closed and no one from the dealership even contacted me to let me know they were closing. Now its mid September and I just paid off my car in full and I have been trying to get in touch with the finance manager, but all I get is he is busy right now, would you like to have his voicemail? I am leaving work early to go in and talk to the finance manager to see about getting my refund for the Gap Insurance that I paid for. I am totally fed up with this dealer and would not recommend anyone to go to this dealer, even though they have been around for 44 years.

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Response from: Boulevard Buick Pontiac GMC
Added: 6/26/2008 2:34:04 PM
Boulevard Buick Pontiac GMC is not out-of-business! We have been in Long Beach/Signal Hill since 1961 and we're still here. We did open a Suzuki dealership in Wilmington that, unfortunately we had to close in less than a year. We tried to accomodate all of our customer's issues by helping them with warranty service at other authorized dealers (once you are not a franchised dealer, you cannot do warranty work) as well as live up to our obligations at our other locations in Long Beach. We put up signs on the property with this information and even referred the telephone numbers to our other store for over a year to make sure customers could find us if they had any issues. To the best of our knowledge, there were no unresolved issues that we could have handled within reason. We value our reputation and invite anyone to talk to us directly and give us an attempt to resolve any concerns. I cannot respond to the situation above as I do not have an actual name or vehicle description mentioned in the review.
Respectfully submitted,
Brad Willingham and Ron Charron - Owners