Bozzani Volvo

Reason for Visit: Service

I recommend this dealer: No

My Review of Bozzani Volvo:
I had 2000 Volvo S40 recently I experienced a break problem. So I decided to bring in to Bozzani for diagnosis. The service department said there will be a $100 for diagnosis, so I agree. Also the contract of work order states that $100 will be diagnosis break problem. After 1 hours service call and ask for another $100 due to more diagnosis of problem. The service technician claims that the $100 is only for 1 hour of service, and that $100 of what I getting out they think it might be vacuum pump. They want another $100 to open the vacuum pump to make sure it’s actually a vacuum pump. Service technician also states that if is not vacuum pump they will want few more hundreds dollars to run another diagnosis, which can be costly. I asked service technician he also stated that if is vacuum pump it will be $200 of diagnosis + vacuum pump ($350) to be total of $550! My suggestion to you is to stay away from a dealer that asks several time of diagnosis fee. The service technician also claims that if diagnosis on engine it might cost you $500 - $1000 because it’s more complicate. Also if you decided to perform the service, the diagnosis is not part of service fee, its additional to the service fee!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bozzani Volvo:
5 for friendliness &amp; that's it!!!<br>I visited this dealer for service because of mediocre service at Westside Volvo. Get this, I bought my new S40-2004 in April. I've taken that darn car in 7x's since i've bought the car. <br><br>I've visited Bozzani 4/7x's and each time... they haven't helped. On my 7th visit, they needed to order my headliner for the 2nd time because they &quot;claimed&quot; that the part have been cut shorter than normal. <br><br>I waited 2 weeks for the part. Gloria called me to let me know that the part would be in &quot;someday&quot; next week. I called back the following day to get specific info. Gloria transferred me to the parts dept., I FOUND THAT GLORIA HAD NEVER ORDERED THE PART, NOR DID THEY EVER HEAR OF A &quot;HEAD-LINER BEING TOO SHORT&quot; --Gloria sent the lie for someone else to spill!!! <br><br>If you do use this dealer, plz, plz, confirm your part's order!

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