Fred Anderson Cadillac - Service Center

I made an appointment for brakes and tires at 8:15am on April 11, 2024. I dropped the car off on the evening of April 10, there were no envelops in the night drop-box but I was able to find a sales person April 11, 2024. I dropped the car off on the evening of April 10, there were no envelops in the night drop-box but I was able to find a sales person to help me and he did. I received a phone call at 8:19am on Thursday but did not pick up as I didn't recognize the number, listen to the message and return the call at 8:22am, 3 minutes later, and left a message. Called back repeatedly for the next hour in hopes of contacting Mr. Gray as I'm aware that no work gets done without customer confirmation. Finally at 9:19am he returned my call and I authorized the service. He claimed that they would try and have it ready today but it was iffy due to the tire delivery. I mention that I was aware of how that worked, hence why I tried to get back to him as quickly as I could. I checked in with him at 4:19pm that afternoon and Mr. Gray mention that the car would be ready on Friday, the next day. On Friday, April 12, Mr. Gray called me around 10:30am on my office phone (after I had given him specific instructions to contact me on my cell phone, which he did once but then used my office phone on 3 separate occasions during this back and forth fiasco, which is frustrating as I never gave him my office phone, I assume he gleaned it off the caller ID, plus I'm rarely sitting at my desk) I reached back out to him at 10:52am only to have Mr. Gray inform me that the car also needed rear brakes and would not be ready until Monday. I mention that I dropped the car off to have all the brakes changed so why was this not diagnosed the previous day. He gave some excuse that he couldn't see them with the tires on? Finally on Monday when I went to pick the car up at approximately 5:45pm, I walked into the service area, not a single service liaison looked up from their desk, a gentleman asked me if he could help, I mentioned that I was looking for Mr.Gray, who was pointed out to me sitting at his desk, texting or searching on his cell phone, appearing not wanting to engage with anyone. My invoice was printed out but it was not correct as he hadn't had the tires included , which took about 10 minutes to add. Finally I was able to pay and leave with the car 3 days later than I should have. Throughout the process Mr. Gray offered the minimal help that he could have and made things more difficult and inconvenient than necessary. I will not be back to a Fred Anderson dealership if I can help it and will share my experience with friends and family so they don't suffer a similar experience. More

The employees at Fred Anderson are very friendly and personable. I normally deal with Howard Bush when taking my vehicle for oil changes and normal maintenance service. He is always a pleasure to deal w personable. I normally deal with Howard Bush when taking my vehicle for oil changes and normal maintenance service. He is always a pleasure to deal with. More

The dealership workers are very friend and ready to step up and help the customers up and help the customers More

The dealership and staff was very helpful. The issue I have is with GMC. They are difficult to contact and when you do they just point their finger back at the dealership and the issue I have The issue I have is with GMC. They are difficult to contact and when you do they just point their finger back at the dealership and the issue I have is not being resolved. More

Had my oil changed and tires rotated everything went very professionally and I was very pleased. professionally and I was very pleased. More

Great experience ! !! Howard Bush, Zach Moran, and Bryan in parts all did above and beyond tha call of duty!!! !! Howard Bush, Zach Moran, and Bryan in parts all did above and beyond tha call of duty!!! More

I was passing through Greer SC, I was having issues with my GMC 2500, Fred Anderson was the nearest dealership. They charged $370 to run a diagnostic, and $300 for a Def software update. After consulting wi my GMC 2500, Fred Anderson was the nearest dealership. They charged $370 to run a diagnostic, and $300 for a Def software update. After consulting with my regular dealership I use. They told me I had been screwed, that price was ridiculous. I suggest anyone to avoid FRED ANDERSON GMC. More

2 weeks to get parts for vehicle repair and this lead to 3 weeks and 2 days without vehicle. Astronomical pricing lead to nearly $5000 bill for a simple oil pump and O2 sensor replacements. 3 weeks and 2 days without vehicle. Astronomical pricing lead to nearly $5000 bill for a simple oil pump and O2 sensor replacements. More

I was lied to about my truck, it sat for 2 and a half months without getting fixed. They blamed it on the UAW strike. The parts they say was missing, I found them myself from another dealer. I purchased months without getting fixed. They blamed it on the UAW strike. The parts they say was missing, I found them myself from another dealer. I purchased the parts and they still wouldn't give me a exact date, of when my truck will be fixed. They were overcharging me for parts that was paid for thru my warranty company. Waste of time and money without my truck getting FIXED More