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Brandon Volkswagen

9816 E Adamo Dr, Tampa, Florida 33619
Sales: (813) 630-4000

Makes: Service Center|Volkswagen
 
Average
29% Recommend

Overall Rating 3.2

31 Lifetime Reviews

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Brandon Volkswagen
31 Lifetime Reviews
Brandon Volkswagen Info
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31 Dealership Reviews
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Reason For Visit
Sales (New)

"Wonderful service!!"

Brandon Volkswagen was 100% the best car buying experience I've ever had. I was treated with respect and honesty by my awesome salesman Melvin, as well as Pat and Matt. Everyone in the building was nice, and the environment was incredibly friendly and comfortable. These guys are doing it right. My TDI Jetta got 38 mpg on the first tank, & should top 40 on the next one. Great car, great team, thanks for all of your help!

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Employees dealt with

Melvin, Pat, Matt


Reason For Visit
Sales (Used)

"Above and Beyond Service!!!"

I came in the night before Easter, after getting off work late, nearly close of business at Brandon VW to drive and attempt financing on a gorgeous Civic Si. I had worked out details over the phone the previous 3 days with Reggie (sales) and had left a deposit on the vehicle to hold it until my arrival. After recently discharging a BK, and being in the business myself i knew the stipulations at hand and the circumstances, Adam the Sales Manager was very professional, upfront and discreet with my personal details. He understood my NEED for a reliable vehicle seeing how mine barely made it in to the dealership. I cannot express my gratitude for the 3 individuals who took time away from their families to accommodate my needs in a professional manner. Ken made F&I seamless, in and out, no games, no hidden rates or fine print. I may have a car that'll last me 10 or so years but the next time I go to purchase it will always be through Brandon VW first! Thanks fellas, Anthony

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Employees dealt with

Reggie Myrick, Adam Chess, Ken from Finance


Reason For Visit
Sales (Used)

"Just purchased a pre-owned Lexus RX350 from Brandon VW...."

Just purchased a pre-owned Lexus RX350 from Brandon VW. This was my third time doing business with them. I has previously leased 2 Jettas. Each time I have worked with MJ. He is honest, professional, and not pushy at all. I highly recommend him. The manager Pat was able to meet me in the middle of my offer and their offer and approved getting some scratches taken out. After the sale was over and done with I noticed one of the 4 tires was old and worn. I stopped by and the manager Gino came out looked at it, and immediately approved the service dept to order me a brand new tire! Top notch service!!

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Employees dealt with

MJ, Pat, Gino.


Reason For Visit
Sales (Used)

"What a great Car buying expierence! Joe Dages and the..."

What a great Car buying expierence! Joe Dages and the whole team at Brandon Volkswagen made me feel like a friend not some animal and potential sale. I would like to say Joe (salesman) had high product knowledge in the product he was selling, he took the time to show me all the cool stuff about the car including the MIFI radio etc.. I came in knowing that I really wanted a Volkswagen CC, I ended up leaving with a smile, my CC and feeling of a great experience and confidence in my purchase, in all aspects. It was a Sunday when I purchased the vehicle the tire had picked up a bolt in the front tire and Joe knowing I had a far drive home back to clearwater went out of his way to get a patch kit and plug for the tire. They offered a loaner to me but I was too excited and wanted my car so I declined, they also of course offered to fix at no charge at my next convenience. I highly recommend Brandon VW the whole team is just great!

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Employees dealt with

Joseph Dages


Reason For Visit
Sales (Used)

"The salesman gave me a 5 minute test drive after a 30..."

The salesman gave me a 5 minute test drive after a 30 minute wait on an empty tank of gas. The financing office was pushy, rude, lacking in useful information, and ultimately illegal in its dealings with me in that it failed to offer me an option to buy a contract cancellation option. They sold me a 2012 Kia Rio advertised at 10,998 for 20,000 through predatory practices and financing.

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Employees dealt with

Steve Ullum, Ken Hallworth


Reason For Visit
Sales (New)

"Why did I give this dealership an excellent review? Two..."

Why did I give this dealership an excellent review? Two words: honesty and professionalism. We bought a new 2013 VW Passat TDI from this dealership and had a very positive experience. The salesman greeted us on the lot with a smile and a handshake. He listened to what we had to say and didn't try to sell us something that we did not want. Turns out the right vehicle for us was on another lot, so the manager had the vehicle sent over to us promptly. We ended up buying this car. Everyone from the salesman, to the manager, to the finance guy made us feel welcomed and appreciated. No one attempted to "blow sunshine up our respective skirts". The dealership also did not try to add on additional things which we "should" buy. It was a simple, bottom line price transaction which I appreciated. The dealership also appears to hire a lot of veterans and we appreciate that. Everyone we dealt with was a veteran and we take pride in supporting businesses which support our troops as they transition back to the civilian workforce! Finally, I must not the cleanliness, professionalism and the welcoming spirit. This was reflected not only in the attitude of the staff, but in the kids play area, the free popcorn, and just the little other things that made you feel welcome and comfortable. Our transaction required us to be at the dealership still at 11:00 PM and never did we feel rushed or hurried - they stuck with us until we got the car we wanted and the deal was complete.

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Employees dealt with

Reggie, Sales Manager, Fiance Guy, Internet Manager


Reason For Visit
Sales (New)

"Subject: False & Deceptive Auto Advertisement I..."

Subject: False & Deceptive Auto Advertisement I received a letter from Jordan Kuhn, General Manager of Brandon VW offering me $24708 trade in value on my Mazda CX9 with an estimated 3600 miles on it. My vehicle in actuality only has 25700 miles on it almost 11000 less miles than Mr. Kuhn thought was on my vehicle. I was met by a Mike Johnson at 1310 hours 11/3/12 when I drove on the lot, I asked to speak with Mr. Kuhn and was told by Mr. Johnson that he was busy and Johnson would take good card of me. I showed Johnson the letter Kuhn had sent me in the mail, "we will get very close to that trade in value of $24,708." So Johnson leaves for about 7 minutes and comes back with a trade in value of $17000, I ask if in his world $17000 is very close to $24708 and he says sarcastically YES! I then ask to speak with Kuhn and Johnson again tells me he is too busy to speak with me, I ask Johnson why did Kuhn send me the letter which says ask for Kuhn when you come in? "It was just a gimmick to get you in the door". I then leave and inform Johnson , they have not heard the last of me. Kuhn & Brandon VW are GUILTY of False & Deceptive advertising and should be punished for such action by the AG of FL.

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4
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Employees dealt with

Jordan Kuhn/Mike Johnson


Reason For Visit
Sales (New)

"Last month I re-leased a vehicle from Brandon VW in..."

Last month I re-leased a vehicle from Brandon VW in Tampa. I had a previous lease with VW and I was getting email after email and call after call to come in early and re-new my lease. So I went into VW to see what they could offer me. They offered me a new lease with VW at a lower payment than I was currently in. They indicated that the payment was going to be 39 months which I was extremely uncomfortable with. I wanted nothing more than a 36 month lease. They then made some crazy comment about my credit score being low. I subscribe to a credit reporting agency that lists all THREE of my credit scores and tracks my activity. I went online to view my credit scores and all of them were above 710. Brandon VW tried to tell me that my score was around 600 but because I was a loyal past customer they could give me the 700 rate. This was all a HUGE LIE. What they did was give me a 48 month lease, which effectively put my payment lower than my current payment. I distinctly remember making a huge deal out of the 39 months. And they promised me that the extra three months were merely just a “requirement” of the sign and drive event. I was specifically told by the manager that the sign and drive event only gave 39 month leases. So the 1st time that I went into my account to make my payment and I see 48 months as my lease term, you can imagine my shock. I called both VW and the dealer who pretended like they were concerned and sorry, but ultimately they both knew I could do nothing. DO NOT deal with Brandon VW. They are extremely dishonest and deceiving. Especially if you are a woman. After this lease I will never do business with this dealership again. In fact I am going to see if I can get my VW serviced at another VW dealership just to avoid doing any type of business here. The amount of deception and out right fraudulent activity that occurs here is shameful. I will be making a review on every place that I can find about Brandon VW. And I will ensure that every person I know that would ever think about purchasing or leasing a VW never goes to Brandon VW.

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3
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Employees dealt with

General Manager


Reason For Visit
Service

"Long story short I went in for an oil change, alignment..."

Long story short I went in for an oil change, alignment and full check up. Paid in full and a couple days later found out that they didn't change the oil or top off my fluids but took my money and wouldn't take the blame or fix the problem

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3
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Employees dealt with

Mike


Reason For Visit
Sales (Used)

"Apparently unless you plan on buying a car that costs 30k..."

Apparently unless you plan on buying a car that costs 30k or more you should avoid Brandon VW because otherwise they don't care if you buy a car from them. I went to VW with a Blank Check approval from Capital One approved for 20k and was looking at a Jeep Compass that only cost 10k. We dealt with DuWayne, who I had spoke to online and he seemed nice enough. After test driving the car and deciding to buy it, they told us what they would give us for her trade-in, which was about $800 under what CarMax offered. It wasn't the best news but it wasn't a deal breaker, I expect to be lowballed at any dealer. Anyways we find out we couldn't use the Blank Check because of the negative equity in her car, but still we wanted to buy the car. Then we got a sob story about how they only had one finance guy on Sunday and it could take a while because my credit wasn't great, even though I just bought a 160k house on my credit the month before. We asked how long and couldn't get a straight answer. Fine, we told DuWayne we would look elsewhere and he said he would call first thing in the morning to see if we found something. It's the next day, we had found another vehicle from another dealership and got instant approval but held off on it because it was at the top of what we wanted to spend and because we really liked the Compass. It had low miles, ran great and looked great. So around 10:30am, I decided to callback Brandon VW since DuWayne hadn't called me. The receptionist, placed me on hold 3 times to page him and each time she came back on the line asking who I was holding for. It seemed strange and a little annoying to have to reexplain who I was holding for 3 times to the same woman but whatever. She comes back the 4th time and says he must not be in, but he'll be there by 11am and she'll have him call me right away. I wait til about 1pm and callback, she does the same routine of putting me on hold and coming back to ask who I'm holding for twice before I tell her to just get me someone. She puts Andrew on the phone, I explain why I'm calling and he says he'll find my paperwork, have the finance run, and call me right back. To me right back means right back, so I wait and wait. Finally at 3 pm, I call back and ask for Andrew and this time I get the receptionist's hold and come back to ask me who I'm holding for routine 5 times before I give up and leave a message. 4:30pm, I haven't heard anything back so I call back as I leave work. This time (perhaps because I'm calling from a different number) when she pages Andrew he answers right away. I explain that I was waiting for him to call me after running the financing and he kind of stumbles through telling me he found it and is going to talk to DuWayne (who apparently is there and decided not to call me back when I left a message for him). Instead I get transferred to the voicemail of who knows. I have to call back and again get the hold routine for Andrew twice (who is suddenly unavailable), before the receptionist asks my name. I tell her and she says oh, he said you're DuWayne's and I finally get him on the line. He informs me that he got my paperwork to the finance guy, but that it could take a while to hear back. I ask if that's a few hours or weeks, and he says a few days. When I question why it takes that long, he says that they only have 2 finance guys there and they have customers in the office and it can take the bank time to review. I tell him that we may go with the other car and he tells me that I should do so if I need it done quickly. Shocked, I hang up. Incredulously, I call back and ask for a manager. He gives a semi plausible reason for why they don't give instant approval. Fine, I say but that doesn't excuse the service I got. At first he apologizes and says the GM will talk with them, but as I ask about it being days if we were in store, without asking he puts DuWayne on, who is now very short saying its up to the bank. Needless we won't be buying a car from VW.

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5
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Employees dealt with

DuWayne
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