My husband and I came in, having never owned a VW and worked with Damon (sp?) who was fantastic! He was helpful and patient and we looked at several models and even test drove a couple. I settled on the Passat and we went inside to negotiate. We made an offer which was countered. I questioned the $2,500 TTL on top of the price and asked for a breakdown. There was about $800 of inexplicable fees. I countered again, and received another counter offer. $14,9XX out the door (we were offering $14,000 out the door). I said it was still really more than we wanted to spend and Otis (the sales manager said "make me an offer somewhere in the middle!" I said I would really rather not and was very uncomfortable with the extra fees that could not be explained. He said "how about another $400 off, I could probably do that." We said we would think about it and we went for lunch and to check out a Mazda as I like those as well. We came back about an hour later and said that if the deal of $14,500 was still there, we would take it and sign right now. We were told that was a mistake and that it was once again $16,000 out the door. I argued it and said "so, now even the $14,900 out the door is off the table?" I was told that yes, it was $16,000 out the door and that Otis should have never offered $14,900 out the door. I argued that it was not my problem and that he HAD offered it, in writing, so it should still be there. Gino (I think) came out and said "no, our asking price is so good, we are not budging!" I said "so now you won't take a penny off the deal?" He said no and we walked out. He then sent Damon out to our truck as we were driving away to show us the FIRST counter we received as proof that I was wrong. First of all, I wasn't wrong .. that was the FIRST counter, not the last one that showed $14,900 on paper, out the door. Secondly, sending your salesman out to an already upset customer to try to prove them wrong is bad character and bad business. At this point what does Brandon VW gain by pissing me off even more? Long story short, we drove to Orlando the next day and got a 2013 Chrysler 200 Touring, with 12,000 less miles OUT THE DOOR for $12,800. One year newer, better warranty, less miles, same options, and American made! I will never even consider owning a VW for the rest of my life now with the way we were treated. Thanks for letting us walk, we received a much better deal by going elsewhere. In large part due to your RIDICULOUS $800 doc fee. That is the biggest doc fee of anyone along that street by the way. Most don't have a doc fee, the ones that do are $500. Maybe if you didn't try to screw your customers with $800 doc fees and another $800 or so in unexplained fees (Even when I ask for a penny by penny break down) you wouldn't be ranked #5 in the country, like your managers like to brag about. Maybe you would be ranked #1.
The salesman was great and I wish he could have made some money for the time he spent with us, but his boneheaded managers ruined that for him. They should be ashamed of themselves and he should go work somewhere else!
I Recommend This Dealer:
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