While waiting to get my lease serviced, I asked the cashier how I could get my payoff amount. She directed me to the receptionist. I then asked the receptionist who said she would get someone from the finance department to assist. After standing around for 15 minutes (8:30am btw), I went back to the service department. The receptionist came back and said finance was busy and if she could take some information. She asked for my name and SSN, and then wrote it on a sticky note. As she walked away, I noticed the nearby cashier had a perplexing look on her face and I suddenly felt uncomfortable with the information I just provided. A few minutes later the receptionist and a man by the name of Bo walked up to me. I asked the receptionist why she needed my SSN and that I wanted the sticky note back. She said we needed to run your credit. I quickly said my, “credit, I never gave permission and I just want to know my payoff amount.” Bo then jumped in with a strong tone and defensive body language saying no. Now very cautious about the process, I noticed he was holding the sticky with my payoff added. I said can I have that and reached towards it. He then pulled it away. At this time, I was not happy at what had occurred and looked at him and said well that has my personal information and I would like it back. He reluctantly gave it to me. I did not feel comfortable and asked to speak with someone else. He said no I am the finance director, Bo and started to walk away. I said excuse me but I need help. At he said I am not going to help you very loudly. Then said good luck getting what you need. I was shocked because people just stood around watching and no one decided to intervene. Very poorly handled! Very unprofessional. Then a sale specialist, Matt Blundo I was speaking to early asked me if I had any more questions. I then told him about my issue and he apologized. Went back to the finance department and brought me a form w/ all my payoff information and what to do with it. He apologized and told me to contact him if I need anything further. He was exceptional. However, Bo, not so much. His tactics seemed shady, inappropriate and simply unprofessional. I hope someone reads this and is cautious because frankly I don’t trust Brandon VW.
I Recommend This Dealer:
Bo Finance Department, Matt Blundo
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