I have a 2008 Jeep Patriot which had a leaking transmission pan gasket. Of course I am unable to check for this "leak" since Chrysler decided to apply the Mercedes-Benz sealed transmission style to their line, disallowing the consumer the ability to, not only check the fluid level, but to add fluid in the event of a leak is discovered until proper service could be attained.
On a Wednesday while on my way to work, I discovered a problem with my Patriot. It started to lose power on the highway, the speedometer read 80, but my actual speed dropped to about 40 MPH, and the transmission temp warning light activated. I took the vehicle to, what I thought, was a reputable dealer, thinking I could get the correct diagnosis and the right fix. Oh, I got fixed okay. They had my vehicle for 3 days, informing me the transmission gasket was leaking and was in need of a transmission "tune-up"....the cost $352. I pick the vehicle up late Friday, I had to call to find out it was done, they didn't call me, and I drove the vehicle straight home. I parked it in my driveway. 3 hours later my wife tells me there appears to be a puddle of something under the truck. I go out and see the fluid dripping into the brush guard on the undercarriage, then onto the ground. My son-in law removed the brush guard to get a better look at where this constant drip was coming from. Where else, it was coming from the transmission pan gasket, that's right, the new one that the "service specialist" put on. 3 of the bolts in the rear of the gasket pan were hand loose (not tightened all the way). He cleans the area around the gasket and the brush guard, and we wait to see if it is the problem. Well, it was still dripping, and the guard is again full of fluid, still dripping out of the drip hole onto the ground.
Unfortunately for me, I have to wait the entire weekend before I could contact "service" on Monday morning. I call the number at 7:30 AM since service opens then, and I get a recording that they are not open, leave a message, but the voice mail is FULL. No wonder with the quality of disservice they provide??? Finally, at 8:15 AM I am able to speak with someone. I get the service manager, Stu, on the phone and he seems to have an attitude from the get go. He tells me that the fluid probably blew out the something or other, and I will probably need a transmission overhaul. This great transmission that Chrysler has decided to use is noted by the mechanic, and I use that term loosely, it can't be rebuilt, it must be replaced. Stu instructs me to call a recommended tower who takes my truck back to the dealership, so they can take a look at it.
It gets towed back to service. I again wait half the day, and I have to call to find out it was done. The service manager, Stu, informs me the dripping, that lasted for the entire weekend, was "residual" from the "service". I know that's not true because my son-in law cleaned everything under that engine, and he was meticulous about it. It looked better than new.
Stu also informs me that they are paying for the tow, and someone from service is delivering my truck to me, I did not have to go back to retrieve it. It sits in the driveway, on the opposite side which is free of the old leakage, and 2 hours later the thing is dripping again, in the same spot, and a new puddle is forming on the ground in my driveway. This way I can have matching puddle stains (lol).
I have had it with this dealership's idea of "service". I will try to get the vehicle to a local transmission specialist, Benchmark Transmission,.who has an A+ BBB (Better Business Bureau) rating, and convince them to help me get this gasket properly affixed and the drip stopped, at a reasonable price. At least I'll have the piece of mind.
Needless to say, I have had it with Chrysler. I love my Patriot, but it is paid off and out of warranty so there is no need for me to patronize any of the dealerships in this line anymore. Our other vehicle is a Chrysler Town & Country, but this is our primary vehicle. When it is ready to be replaced (traded in), within the next year or so, we will be going to Toyota, Honda, or Nissan, not chrysler.
The reason for the attitude against chrysler was another service problem we had in this same area was Holden Dodge. I wrote to Chrysler about them 2 years ago and have never been contacted, so I guess this will go no where too, but people do read these reviews, and I want this out there.
I Recommend This Dealer:
Stu, the "service" manager
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