Brazos Valley Volkswagen

Justin is great! He helped me find exactly what I needed. Justin was knowledgeable and straight forward. From start to finish it was a great experience! Justin was knowledgeable and straight forward. From start to finish it was a great experience! More

CAR REPAIR I took my Volkswagen CC in for service and finally got it back two weeks later. First week - no communication! After leaving at least 2 message to c I took my Volkswagen CC in for service and finally got it back two weeks later. First week - no communication! After leaving at least 2 message to call me or my husband back each day, no one called us back. Finally I had to drive over to the dealership to find out what was going on with my vehicle. Very frustrating dealing with those people. More

Terrible 0/10 recommend. They are very unprofessional and have terrible customer service. When checking in the employees were throwing an excessive amount of j 0/10 recommend. They are very unprofessional and have terrible customer service. When checking in the employees were throwing an excessive amount of jokes at each other. I'm an easy going person and not much gets to me but they took unprofessional to a new level. I STILL HAVE a broken mechanism in my locking system despite the fact that I left my vehicle with them for 2 weeks. Any other Volkswagen would have had this done in a few hours. I am very disappointed and have decided to take my vehicle and give a different dealership in a different city my business. That's how terrible this place is. I will never be going back. They also tried to claim I didn't have warranty when I indeed have the seven year extended platinum pack. More

Deceptive Probably because I'm a woman so I don't know anything about cars, but they always try to slip in random extra charges when I'm getting my VW serviced. Probably because I'm a woman so I don't know anything about cars, but they always try to slip in random extra charges when I'm getting my VW serviced. The last time I went they charged me for a coolant flush and the receipt said "requested by customer" when I did nothing of the sort. Then they told me my battery needed to be replaced (later I found out it didn't) and they overcharged me by $100 for it. Afterwards I kept getting several different error messages and my car stopped driving. I took it to another (way better) VW dealership and they said that I had a BMW battery for some reason, which was the source of all the problems and it cost me $1500 to get it all fixed. These are just 2 of many issues I've had with these people and it will definitely be the last because I am never coming back. Also the service people never answer their phone. -.- More

Dealer was very deceptive I told the dealer explicitly that I wanted to make my final decision on Monday. We agreed to this and he told me that if I signed a few things it wou I told the dealer explicitly that I wanted to make my final decision on Monday. We agreed to this and he told me that if I signed a few things it would speed the process up on Monday. What he didn't tell me is that once I signed those papers I could not back out of this. Obviously I felt like the dealer wasn't being entirely truthful with me and pushed me into something I was very clear about not wanting to do. When I told the dealer that I changed my mind on Monday, they said they were unable to do anything and basically that I was out of luck. As if that wasn't enough, the dealer took things out of my car before I traded it in and, without my permission, just threw it away. When I asked him about it, he just said that he thought it was in bad condition and threw it away. Guess I'm just out $25. I'll admit I was an idiot when I signed those papers. But at least I learned a valuable lesson at Garlyn Shelton, and I most certainly paid for it. More

Within the last year, I purchased a Jetta from Jessie and Dylan. Dylan is mine and my wife's usual salesman, but we came on a day when he was not working so we bought from Jessie. I was extremely pleased wi Dylan. Dylan is mine and my wife's usual salesman, but we came on a day when he was not working so we bought from Jessie. I was extremely pleased with the buying experience as it was a no-pressure, efficient purchase. I did have a few electrical problems with the car but Mike in VW service was persistent and very helpful when the problem was not fixed after the first few visits to service. Overall, it is a 5 star experience every time I am at Garlyn Shelton because they treat all their customers like they are family. After reading a few of the previous negative reviews, I began to see a pattern. I'm not saying mistakes have never been made with my cars there before, but come on people! They deal with a large number of customers on a daily basis. There are going to be a few slip-ups. If you consider the fact that there are hundreds of other very satisfied, happy service customers every month, instead of just your own experience, it should paint a much more positive picture of the work they do. Try to keep in mind that it is in their best interest to keep their customers happy, and have some patience because it goes a long, l-o-n-g way. Trust me, you will be repaid in kind. More

Jimmy was very helpful in helping me pick the trim package that was right for my family. He was very helpful as I changed my mind atleast 20 times!! After the paperwork was done, he spent another hour package that was right for my family. He was very helpful as I changed my mind atleast 20 times!! After the paperwork was done, he spent another hour showing me how to use and program all the settings. More

Such impressive people skills!!! Not pushy and actually treat you like a real human being!! They make the experience an enjoyable one, which is rare and hard to find. treat you like a real human being!! They make the experience an enjoyable one, which is rare and hard to find. More

Service department is terrible. I purchased a BMW with 14,000 miles in 2005. Initially service was terrific, but has degraded. It is hard to get an appointment, and they never call with back with a status 14,000 miles in 2005. Initially service was terrific, but has degraded. It is hard to get an appointment, and they never call with back with a status, even if requested. When you call, the central number transfers you to the service desk and no one picks up. Verbal messages are not returned. I have had several minor electical problems that I have had serviced, on 3 occassions, the problem returned within 3 days of the service. It appears that they reset the onboard computer, but do not actually fix the problem. I am getting ready to trade in my 2004 BMW. I will not be going back to this dealer. More

I have had my jetta serviced at this dealership for a litle over a year. When parts are ordered for repairs I was not notified upon arrival. I leave several messages and the service manager is rude and b litle over a year. When parts are ordered for repairs I was not notified upon arrival. I leave several messages and the service manager is rude and belitttles consumer concerns. A young lady I think her name was Jennifer or Jessica contacted me abou some parts several weeks ago. This was a first. She was very curteous and even let me know I had 3 recalls on my vehicle. xxxx she even told me what was needed to fix the manufacture errors. I explained the situation and she arranged for me to borrow a vehicle for he day at no charge, this had never been offered before. I felt confident that Garlyn Shelton had finally made a change for the better. The appoitment went smoothly all repairs and parts were installed and she even had the car ready and awaiting my arrival. I was very discouraged when last week I called to set an appoitment and went back to voicemail. No one returned my call! I went up to Garlyn to speak with Jessica o find she was no longer with the company. If anyone knows where she is now employeed I would recommend they take their vehicle to her. Garlyn SHelton made a HUGE MISTAKE leting her leave. I now ge he crappy service I received prior to her such a shame. I DO NOT recommend this dealership o anyone as their employees are too busy on their cell phones to be concerned about your needs not to mention the people are rude. The woman who now sits at Jessica's desk is arrogant and unknowledgeable as well as the younger heavier set woman whom came to try to assists and offered to help neither is qualified to be working with us nor on our jettas. More