If I could give a negative review I would. This place is the Worst Ford dealership in the area! I have brought my last 6 Fords I have owned to Bredemann for Service. I have not purchased a car from them since my father-in-law runs a car dealership in Milwaukee, WI. I was always fairly happy with the service I have done for the most part. They always provided me with a loaner, which I thought, was out of respect that a family member runs a Ford Dealership in Wisconsin.
About 2.5 Years ago, I started having issues with the service provided on my vehicles. The first was a battery issue where they said they inspected my Ford Edge, but they allowed the battery to corrode the compartment, and than tried blaming it on me and wanted to charge me almost $2300 to fix it. I bring in my car ON TIME/ON MILEAGE for its service. It took me 3 hours of fighting with Joe Bredemann to get them to admit they didn't do good enough inspections, and than they proceeded to fix my car.
Just this past week, I called to schedule a Works service and to check out my front right brake, which they replaced in January of Last year. They said, they will NOT PROVIDE A LOANER TO ME ANY MORE SINCE I DID NOT PURCHASE MY VEHICLE THERE. I didn't have time to wait for 1.5 hours for them to check my car, so I got into an argument with Jim in there service department. Jim than Transferred me to Steve the sales manager, and his excuse was that "this is Joe Bredemann's decision, and we have more important customers that purchased their automobiles from us, so why should they give me a loaner?". I mentioned that I have had service done here for almost 10-years now, to no avail.
After arguing and being so mad, I called the Service Manager at Highland Park Ford and he had me bring my car in immediately after explaining the Brake Issue and the customer service issue at Bredemann. They provided me with a loaner at NO COST, WITHOUT ARGUEMENT!
It ends up, that Bredemann really screwed up my brake work done in January of '15. They said it was covered under the warranty and fixed it. Also, I was getting close to needing new tires, so I decided to buy the complete set from them since they were so accommodating. They also did the Works oil change service and everything else.
In summation, DO NOT BUY A CAR FROM ANY OF THE BREDEMANN DEALERSHIPS ESPECIALLY THE FORD ONE!!! THEY ARE RUDE, UNFEELING, BRUTAL PEOPLE TO WORK WITH. I WILL NEVER EVER GIVE THEM A REFERRAL AND EVEN THOUGH HP FORD IS OUT OF MY WAY GOING TO MY OFFICE, I WOULD RATHER BRING MY CAR TO A GAS STATION FOR SERVICE OVER THEM.
DO NOT GO THERE, DO NOT BUY OR SERVICE A VEHICLE THERE!!!
I Recommend This Dealer:
Did you find this review helpful?