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4,613 Reviews of Brent Brown Toyota - Service Center
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April 21, 2024
Drew is great. Got me in for an alignment for our brand new 2024 Sequoia Platinum. It was delivered to us in poor shape. Pulled to the right. Also the leg extens Got me in for an alignment for our brand new 2024 Sequoia Platinum. It was delivered to us in poor shape. Pulled to the right. Also the leg extension feature for the driver side didn’t work correctly. When we got it back on Friday the alignment was not fixed correctly. It now pulls to the left. The steering wheel is off center still. And the seat issue was not addressed. The tech told Drew that there is a sensor that kills the switch if it feels weight. That bull crap. I tried using it today with no luck. I even tried it without sitting in the seat. Switch still doesn’t work. All the other seat adjustments work fine. More
by unclefilly
Verified Customer
Helpful April 19, 2024
Slow getting service done. Almost 2 hrs for oil, filter and cabin filter. However, friendly employees Almost 2 hrs for oil, filter and cabin filter. However, friendly employees More
by GARBE
Employees Worked With
April 19, 2024
It took an hour for a simple oil change. It was not worth my time It was not worth my time More
by BIGGSKRIS
Employees Worked With
April 18, 2024
A little while back, I noticed a positive change in the atmosphere at Brent Brown Toyota. My most recent experience was wonderful; timely, gracious, welcoming, and really collegial. My previous experiences atmosphere at Brent Brown Toyota. My most recent experience was wonderful; timely, gracious, welcoming, and really collegial. My previous experiences, prior to about a year+ ago, had been quite negative and I avoided coming to Brent's as much as possible. I don't know what shifted, but it seems significant to me . . . The atmosphere is *way* better; helpful employees who no longer feel pressured to pressure me. Before, the air was combative. Now, it's welcoming and helpful. I appreciate that. It does not go unnoticed! So! Whether it was a management change, or whatever else, THANK YOU. More
by LocalGuy
Employees Worked With
N/A
April 18, 2024
I made the appointment to fix the Pre-collision system malfunction and oil change. They just did the oil change. I think they don’t know how to fix it. Disappointed. malfunction and oil change. They just did the oil change. I think they don’t know how to fix it. Disappointed. More
by luiz rolim
Employees Worked With
Not remembering
April 17, 2024
I think they do good work, but they always take 30-40 min longer than they say. It is frustrating to wait for two hours to get an oil change. longer than they say. It is frustrating to wait for two hours to get an oil change. More
by heather.balli1
Employees Worked With
April 17, 2024
Not impressed. Once they started it was quick, but wait time was almost an hour, even with an appointment. They opened the passenger compartment, which I know becau Once they started it was quick, but wait time was almost an hour, even with an appointment. They opened the passenger compartment, which I know because I found contents on the floor and jumbled in the compartment. Priced me for a service that they didn't have the parts for. I asked for updates twice. More
by TAVEREN33549
Employees Worked With
April 17, 2024
Did a great job, excellent service and t the costumer service was great thank you so much. service was great thank you so much. More
by MONICAST76
Employees Worked With
April 17, 2024
Fast and amazing services! ! They even let us come later to pick up due to a family gathering!! We have enjoyed working Toyota since the day we started looking for a car. ! They even let us come later to pick up due to a family gathering!! We have enjoyed working Toyota since the day we started looking for a car. More
by tiffanyherman2268
Employees Worked With
Na
April 17, 2024
Always grateful for the service and speed! good staff and attention! easy and quick access to appointments good staff and attention! easy and quick access to appointments More
by michellleraposo
Employees Worked With
