Last summer we purchased 2 cars from Brian Bemis within 2 days. The purchasing experience went extremely well. Then it all started to go wrong almost immediately. We paid the extra money for our Odyssey to have the tow package and rust proofing done right away. We paid extra for this because we were assured that if we purchased the tow package at the same time we bought the van then both would be covered by the 10 year rust proofing. We have now owned the Odyssey for just under one year. The tow package has rust on a number of different places and now even the back hatch is beginning to rust. "No problem", I thought... I bought the rust proof warrantee. WRONG. I was told at the dealership that somehow it was my fault that the hitch was rusting, and that I "must have been hit" sometime when I wasn't in the car. Since their opinion is that somehow it is my fault that the rust is on the car, they say that it is not covered by the warrantee and must be paid for out of pocket. There are NO signs of an "imaginary" impact other than the rust. This to me is a clear example of a dealership attempting to sell a bogus warrantee and when real claims come in they are immediately denied for made up reasons. The cost of the cars was good a year ago, but we are certainly paying the price now. I would avoid this dealership at all costs.
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