After searching above & below for the right Infiniti G35, and having multiple dealers either withhold information, make up excuses after seeing the car, or straight up lie about the car they had in stock, I found a G35 from Bridgewater Nissan which was a little above my budget but the miles were decent. The problem was, the car was an hour and a half away, and I had already been all over the Tri-state area looking for the right car. So I wasn't too keen on risking it for such a long drive.
Then the salesman Brian R. sent me a message showing a decent price drop so I called to get some more details about the car. Since I had seen so many cars that looked great in pictures then turned out to be pretty awful in person, I stressed to him multiple times that I needed to know the true condition of the car because I didn't want to waste 3 hours of my life and who knows how much money on gas to find something I wasn't interested in.
Brian told me he'd send me a detailed video highlighting the cars pros and cons, ins and outs. I got a 30 second video with a quick walk around of the outside of the car with a mention of some small stone chips on the front end. The rest was comments on what beautiful condition the car was in and how much I should be impressed.
I then asked if the dealer had done any maintenance or repairs on the car or if any body panels had been painted to which he said, "We checked all fluids and made sure the car was sound and no, we didn't paint any body panels." Which could have been true, but someone painted it. I guess I should have asked, "has the car had any paintwork?"
Long story longer, my wife and I go see the car after leaving the house at 8:30am and arriving at the dealer at 10:00am. We speak with Brian R. momentarily then another salesman basically gave Brian R. that he would take it from there and took us out to the car.
Upon first glance we could see that the car had scratches and dings on almost every panel of the body and the front bumper had been so sloppily painted that the paint was peeling and chipping off all over and didn't match the fenders. How you mismatch black paint so bad is beyond me.
We were extremely angry that they had us drive 1.5 hours (and another 1.5 back) being misled to get us to the dealership. We went inside and asked to speak with Brian R. and he was no where to be found. The sales manager came over to us unapologetically and said, "We sent you pictures and videos. I thought we went above and beyond." After arguing with them for a few minutes about how they misled me, we walked out very angry.
I don't know what else I could have done to avoid this.. Oh wait, that's right.. I shouldn't have gone to Bridgewater Nissan!
Did you find this review helpful?