We returned to this dealer because of the excellent first experience we had there. At that time we purchased a brand new car (nissan altima).
This time we purchased a certified pre-owned car (nissan sentra) for our second car.
We knew when we chose this dealer that the experience would be fair, calm, informative, helpful...and also that the upcoming service appointments would be incredibly easy (no appointment necessary!).
On this particular occasion (which is the first we knew about this rating website), we were fortunate to have the salesman “Maurice Williams”. You can see that our satisfaction with him has prompted us to write this review. (Our previous salesman before this review was Hugh Chester, and we were equally as satisfied with him at the time of our first purchase).
Maurice is a most patient and conscientious person there. He knows his job well, always had everything ready and complete (there was a time interval between our purchase and pickup), expedited all the little details (insurance, etc.) and was very gracious and helpful. We feel that Maurice is very sincere; he listened carefully to all of our comments and questions, never had any type of “pushing” for purchase, and always showed a lot of patience and calm throughout all the steps. In actuality, we feel we made a “friend”, rather than being wary of a “hustle”. Maurice was always completely professional, and respected all of our wishes and comments. He was very honest about the three cars that we test drove, along with questions about other cars. He had all the information needed off the top of his head (warranty info, etc.), and we were very impressed with him. Thank you, Maurice! You deserve commendations.
We also would like to mention commendation for Eric Holland, finance manager. Both of our purchases involved Eric, and as we told him, “you have not lost your passion for your job”! He is ready to spend as much time as you desire answering questions, does not “push” any extra purchases, offers lots of information and explanations and offers, and also respects and honors us as “repeat customers”. It is very impressive to watch Eric work (on both of our purchases there).
Being involved with the service department at Bridgewater Nissan is an experience like nowhere else! Although I can not list all of the names of the personnel here, be assured that every step of the way-from beginning thru followup-these people do it right! Efficient, thorough, speedy, accomodating, honest, etc. etc. ---And hey, to have a clean and comfortable waiting room, with refreshments? Can’t beat it! And to be able to drive in for service without having to schedule it is wonderful.
As you can see, all in all, through all of our car purchases through the years (many cars!), this place rates at the top of the list! To be honest, we can’t imagine ever going anywhere else.
I Recommend This Dealer:
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