Brigham-Gill Motorcars

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Brigham-Gill Motorcars:
I WAS INVOLED IN A TERRIBLE ACCIDENT WITH MY BRAND NEW CAR. I CALLED THE BODYSHOP AT BRIGHAM GILL AND ONCE THEY WERE INVOLVED, IT WAS A WIRLWIND OF EXCELLENCE. THE OFFICE STAFF TOOK COMPLETE CONTROL OF IT ALL. A COUPLE OF WEEKS LATER MY CAR WAS DELIVERED TO ME LOOKING BETTER THAN IT DID WHEN I BOUGHT IT. THEY WERE ON MY INS COMPANY LIST AND INFORMED ME THEY ARE ON ALL THE LISTS FOR ALL MAJOR INS COMPANIES. THE QUALITY AND SERVICE WAS THE BEST I HAVE EVER SEEN. I WOULD RECOMEND THEM TO ANYONE FOR AUTO REPAIR FOR ANY TYPE OF VEHICLE. I ALSO WAS ABLE TO TAKE A TOUR OF THE FACILITY AND WAS AMAZED AT THE STATE OF THE ART EQUIPTMENT USED TO MAKE MY CAR BEAUTIFUL.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Brigham-Gill Motorcars:
Just bought a car from this place and the only reason we bought here was because of a price we could not turn down. Since the time we agreeed to purchase, sales thought their job was done and customer service was almost non-existent. There was a commincation break down between the dealer and my insurance company where I had to get involved for no reason, They did not fix problems that they said they would prior to me picking up the car, the car had new scratches on it after the sale and before the pick-up for which I had to bring it back in, not to mention crumbs still in the car from the previous owner. To top it off, they did not acknowledge my initial deposit on the final balance statement until the calculator came out. The only good thing was that a sales rep did not come with me on the test drive. Overall, just not a pleasant buying experience.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Brigham-Gill Motorcars:
With the exception of the generally good demeanor of the service department my experience was horrible. I purchased a "new" pacifica with 5000 miles (general manager's car) and the experience has been down hill since then. First I couldn't test drive the actual car supposedly because it had 4998 miles on it and they wouldn't be able to sell it "new" if it had 5000 on it, needless to say that was a mistake. The salesperson quoted me an interest rate that the finance guy couldnt offer, the salesperson said the warranty would be extended to include the 5000 miles on the car at time of purchase which I have since found is not true. The car was delivered with coffee stains and smelling like onions and with buffing scratches on the hood. Since then it has been back for service no less than 8 times and still is going back.

The sales experience in hindsight was deceptive and the repair experience was abysmal with a smile.

Don't buy a car from here.

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