Brigham-Gill Motorcars

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Brigham-Gill Motorcars:
I went to this dealership back in January and am rather appalled at their lack of "friendly" customer sevice & overall sales management.
I made an offer on a 2008 -year old vehicle-(Sticker price $26,***.**) and offered 25k and would pout $ down for it that day. I have outstanding credit as well and went through an hour of number crunching with the salesman. The manager refused to budge on the price in "any capacity"...which i have heard 1st hand from several close friends about Brigham Gills "lack" of working any (even slight) deal out w/the customer...Therefore, many of them in turn bought Jeeps @ the Midway Dealer in Framingham instead, due to Brigham Gills poor sales department.
Needless to say, the car I made an offer on (for $1,700 less mind you) is still sitting on BG's lot rusting away, now almost 6 months later. All because they would not take 1,700 off. Now they are stuck w/it, depreciating $ each day it sits there...
I have to say, I may have paid more, but due to the lack of their 'unfriendly' bargaining tricks, I lost total interest, just for the principal of it.
Nowadays, i smile everytime I drive by with my new 2009 SUV & give them a lil' "beep beep" on my way by. :)

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Brigham-Gill Motorcars:
I visited several area Jeep dealers before I purchased my new Wrangler. I found that Brigham Gill had the most knowledgable and friendly sales staff of any of them. I am very happy with the experience I had there and would definitely buy another car from them. I have been back for service and found the staff in service to be outstanding.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Brigham-Gill Motorcars:
I WAS INVOLED IN A TERRIBLE ACCIDENT WITH MY BRAND NEW CAR. I CALLED THE BODYSHOP AT BRIGHAM GILL AND ONCE THEY WERE INVOLVED, IT WAS A WIRLWIND OF EXCELLENCE. THE OFFICE STAFF TOOK COMPLETE CONTROL OF IT ALL. A COUPLE OF WEEKS LATER MY CAR WAS DELIVERED TO ME LOOKING BETTER THAN IT DID WHEN I BOUGHT IT. THEY WERE ON MY INS COMPANY LIST AND INFORMED ME THEY ARE ON ALL THE LISTS FOR ALL MAJOR INS COMPANIES. THE QUALITY AND SERVICE WAS THE BEST I HAVE EVER SEEN. I WOULD RECOMEND THEM TO ANYONE FOR AUTO REPAIR FOR ANY TYPE OF VEHICLE. I ALSO WAS ABLE TO TAKE A TOUR OF THE FACILITY AND WAS AMAZED AT THE STATE OF THE ART EQUIPTMENT USED TO MAKE MY CAR BEAUTIFUL.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Brigham-Gill Motorcars:
Just bought a car from this place and the only reason we bought here was because of a price we could not turn down. Since the time we agreeed to purchase, sales thought their job was done and customer service was almost non-existent. There was a commincation break down between the dealer and my insurance company where I had to get involved for no reason, They did not fix problems that they said they would prior to me picking up the car, the car had new scratches on it after the sale and before the pick-up for which I had to bring it back in, not to mention crumbs still in the car from the previous owner. To top it off, they did not acknowledge my initial deposit on the final balance statement until the calculator came out. The only good thing was that a sales rep did not come with me on the test drive. Overall, just not a pleasant buying experience.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Brigham-Gill Motorcars:
With the exception of the generally good demeanor of the service department my experience was horrible. I purchased a "new" pacifica with 5000 miles (general manager's car) and the experience has been down hill since then. First I couldn't test drive the actual car supposedly because it had 4998 miles on it and they wouldn't be able to sell it "new" if it had 5000 on it, needless to say that was a mistake. The salesperson quoted me an interest rate that the finance guy couldnt offer, the salesperson said the warranty would be extended to include the 5000 miles on the car at time of purchase which I have since found is not true. The car was delivered with coffee stains and smelling like onions and with buffing scratches on the hood. Since then it has been back for service no less than 8 times and still is going back.

The sales experience in hindsight was deceptive and the repair experience was abysmal with a smile.

Don't buy a car from here.

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