Brinson Ford Lincoln Mercury

Reason for Visit: Service

I recommend this dealer: No

My Review of Brinson Ford Lincoln Mercury:
These people actually asked us what to do to fix our truck!!??? Shouldn't they be telling us what to do to fix it??? They kept it for a week and still did not fix it and were trying to sell us a new engine. We towed the truck back to our town and it was confirmed that they had actually installed things incorrectly and not followed procedures in fixing the heads. Mr. Brinson even tried to imply that because the automotive place that worked on our truck was not a ford dealership that they had no idea what they were talking about. For an owner he sure has an ego and no customer service type attitude what so ever. We asked for a refund and Mr. Brinson said no. Makes me wonder if the person who called us was even Mr. brinson or some shop guy trying to cover their butt. If it was Mr. Brinson, shame on you!

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