Brogan Cadillac Totowa - Service Center

The service dept at the dealership was very helpful with the problems of my vehicle it was a wise choice to return there for service. Wayne the service advisor was very precious on time and cost of the rep the problems of my vehicle it was a wise choice to return there for service. Wayne the service advisor was very precious on time and cost of the repairs. I'm very happy with the results. More

it was great no problem with it very professional staff they did a great job they did a great job More

Brogan takes excellent car of my car. The staff is exceptional!!! Mike Perry is an outstanding service advisor. He keeps me updated on my car’s needs to keep it running well. Rocky is ama The staff is exceptional!!! Mike Perry is an outstanding service advisor. He keeps me updated on my car’s needs to keep it running well. Rocky is amazing running the sales department. I always feel welcomed and comfortable thanks to these gentlemen!!! I am already considering my next vehicle purchase. More

Great service I rate the service in sales and in the service departments as superlative. I have been a customer at Brogan since 1971.. J.B. service departments as superlative. I have been a customer at Brogan since 1971.. J.B. More

Unfortunately I am compelled to write a negative review of this Service Department. Technical resolution of specific issues related to the vehicle have been poor. It has been impossible to interact directl of this Service Department. Technical resolution of specific issues related to the vehicle have been poor. It has been impossible to interact directly with technicians which has made communication difficult. Other dealerships I am worked with have had much better flow of communication directly with technical experts which allows more direct resolution of problems. Beyond this the Service Department has caused paint damage to my vehicle which they have refused to take responsibility for. They have put 2023 Escalade V through an automatic car wash contrary to my specific direction and have caused significant damage. Mike the Service Manager has advised me that he does not feel responsible for the issue as I didn't tell the correct employee. Note that the employee I communicated has acknowledged me telling his not to auto wash the vehicle. I have elevated this to Corporate and I am hopeful they can assist the dealership in taking responsibility for this issue. The most important thing a dealership can do is take responsibility for something when things do not go correctly, Brogan Service has failed badly in this important regard. More

Tony and the other Brogan service Department . emplyees did a fine job on my car. I’m 85 years old, and they recognized I needed extra help. There was no wait, and they even held the doors open for emplyees did a fine job on my car. I’m 85 years old, and they recognized I needed extra help. There was no wait, and they even held the doors open for me, which made it easier for me to walk with my cane. They provided me with a ride as I left my car there, and then picked me up at my home, when my car was ready. More

I needed service as my truck is making ticking noises from the engine. I called Ron several times and left messages. He never made an attempt or called me back. Very disappointed and didn’t think I would from the engine. I called Ron several times and left messages. He never made an attempt or called me back. Very disappointed and didn’t think I would be treated like the from Brogan Cadillac. I’ve serviced many times in the past. I guess I’ll be looking to go service my Cadillac at a dealer who wants my business. More

As usual, professional excellent service, well organized and as I was informed the service took exactly 3 hours. and as I was informed the service took exactly 3 hours. More

Staff is excellent. Great Dealership. Have been going there for over 30 years, Have never been dissappointed. Work is always top quality. Ron was very helpful and pl Great Dealership. Have been going there for over 30 years, Have never been dissappointed. Work is always top quality. Ron was very helpful and pleasant. Very knowledgable. More

The staff are pleasant and and handled my concerns with understanding all work was completed. understanding all work was completed. More