Reason for Visit: Sales
I recommend this dealer: No
My Review of Brookline Audi:
Avoid this Audi dealer at all costs! I leased an Audi in January 05, and every interaction I have had with this dealer has made me wish I had looked outside of Boston. (For those interested, there is a great dealer in Framingham.) In May 06, I took the car in to be serviced and asked that they replace a tire. The service technician quoted me a price higher than other shops I had called, but then agreed to replace the tire at the lower cost, because I was a leased customer. When I went to pick my car up, the tire had not been changed, and the technician denied that he had ever promised me a lower price or agreed to change my tire. He started to *shout* in the middle of the showroom that he was not a liar, and he would “swear on his dead brother’s grave to prove it.” (Not sure what that means, but apparently it takes the onus of telling the truth off the person saying it.) I spoke to a manager, who apologized and gave me the tire at the lower price and told me to call him for questions, since the other technician was a bit high strung. I did not, and chose instead to have repairs done at a shop at Waltham (with no technicians upset about dead siblings). I am now trying to schedule a date to return my lease. When I spoke to the person in charge of this at Brookline Audi, Paul Maranian (sp), he would not confirm a date and told me he had another important phone call coming in and hung up on me!!
I called Audi customer service, who apologized about the matter and promised to look into it. I received a call from Audi customer service today (December 27) to say that they had spoke to Paul. He denied that he spoke to me, and told them to tell me to call the day before I wanted to bring it in because that is “how it is done.” The Audi customer service rep seemed as dumbfounded as I was, and she said that she had no control over individual dealers. I am not sure when I will return this car, but I will *NEVER* do business with this shop again, and I am looking at a Volvo now.
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