Brookline Audi

Reason for Visit: Service

I recommend this dealer: No

My Review of Brookline Audi:
Absolutely HORRIBLE! I brought my car in to be fixed for an O2 sensor (a complete rip-off) and they damaged my car with what appears to be a wrench mark, put touch-up paint over it and never told me. I went back to

Audi with:
1) proof from the insurance inspection
2) photos-- I had just recently purchased the car from a private owner and they reveal no damage
3) a letter from the prior owner stating there was no damage to the car in that area.
4) Who else would have the EXACT matching touch-up paint, but them!?

They very clearly were responsible for the damage. Did they fix it? NO. There reason being there was a dent near there too, which was from a separate incident and since there were two damage marks there from two separate incidents, it wasn't them. Does this make any sense? NO! They are a complete and total rip-off and extremely RUDE!

I will never go back, plus if your light's on for the catalytic converter, they turn it off and just up the thresh-holds.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Brookline Audi:
this is such a crummy dealership, I know because I am a former customer who had nothing but terrible experiences and my co-workers brother used to be a car technician for them a couple years ago until he saw the writing on the wall and opened up his own luxury/audi body shop. DO NOT BUY A CAR FROM HERE, EVERY STEP OF THE WAY, FROM PURCHASE TO SERVICE HAS BEEN A DRAG ON MY TIME AND MONEY.

It's a shame that Audi corporate doesn't keep a better handle on its dealership because the a6 is such a great car.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Brookline Audi:
Great work - very professional - Brookline Audi gets my vote.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Brookline Audi:
I have been doing business with Brookline Audi for 6 years and found the dealership to be very professional and awesome to deal with. I have leased 3 cars from Brookline and found each time be a wonderful experience. No stress, No hassle just pure genunie good hearted people. The location is so convenient and they have a great selection to choose from. I recommend Brookline Audi to all my friends and co-workers without any embarrassment. I know that they will get the same great service as I do.

I can't say enough about the Service Department at Brookline. In all my years of owning or leasing, I have never experienced such prompt and curious service. I have called and received service the same day and with my experience I have never been able to get same day service with any other dealership in such short notice.

I believe Brookline Audi is a Family Owned Business and that is why they take great pride in Customer Satisfaction.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Brookline Audi:
Avoid this Audi dealer at all costs! I leased an Audi in January 05, and every interaction I have had with this dealer has made me wish I had looked outside of Boston. (For those interested, there is a great dealer in Framingham.) In May 06, I took the car in to be serviced and asked that they replace a tire. The service technician quoted me a price higher than other shops I had called, but then agreed to replace the tire at the lower cost, because I was a leased customer. When I went to pick my car up, the tire had not been changed, and the technician denied that he had ever promised me a lower price or agreed to change my tire. He started to *shout* in the middle of the showroom that he was not a liar, and he would “swear on his dead brother’s grave to prove it.” (Not sure what that means, but apparently it takes the onus of telling the truth off the person saying it.) I spoke to a manager, who apologized and gave me the tire at the lower price and told me to call him for questions, since the other technician was a bit high strung. I did not, and chose instead to have repairs done at a shop at Waltham (with no technicians upset about dead siblings). I am now trying to schedule a date to return my lease. When I spoke to the person in charge of this at Brookline Audi, Paul Maranian (sp), he would not confirm a date and told me he had another important phone call coming in and hung up on me!!
I called Audi customer service, who apologized about the matter and promised to look into it. I received a call from Audi customer service today (December 27) to say that they had spoke to Paul. He denied that he spoke to me, and told them to tell me to call the day before I wanted to bring it in because that is “how it is done.” The Audi customer service rep seemed as dumbfounded as I was, and she said that she had no control over individual dealers. I am not sure when I will return this car, but I will *NEVER* do business with this shop again, and I am looking at a Volvo now.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Brookline Audi:
Maybe its because this is the only Audi dealership within the city of Boston (actually in Brookline of course), and they are not struggling for sales, but the overwhelming feeling you'll get from the sales staff is that they don't care if you buy or walk out the door. The dealership itself is in dire need of some upgrades, if they are selling hard they're not investing the profits in their facility. Take the time to travel out of town a little and enjoy some of the customer service you should expect if your shelling out for a supposed luxury vehicle.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Brookline Audi:
Stranded in Boston (from out of state). They could have cared less. Said they couldn't even touch the car for several days. THIS AUDI DEALERSHIP DOES NOT PROVIDE LOANERS OR RENTALS @ CUSTOMER PREFERRED RATES. Service area was filthy and gave you the impression you were at a "shady" car repair shop. I was afraid to let them touch my car so I paid the $200 tow bill to have it brought to the dealership where I bought the car. I told them thay AAA would come to pick up the car. When AAA showed up he was told that "they were unaware of anyone waiting for a AAA tow".

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Reason for Visit: Service

I recommend this dealer: No

My Review of Brookline Audi:
I have had repeat terrible service experiences with Brookline Audi/VW. In the last nightmare, they lied and told me that they spoke with my aftermarket warranty company and that none of the needed repairs were covered. After some yelling, they admitted that they had never called the warranty provider. Then they refused to release my car, even though no work had been done, becuase it was 'unsafe' to drive, even though I had driven it to them. They continue to give me the runaround and have kept the car for almost two weeks now without a solid explanation. They claimed some repairs were covered, then claimed they were not covered, then claimed they were covered but did not have the part (lie). VWOA is now involved. This is an embarrassment. The guys who work this service department are total scam artists, and it's shamefully obvious.

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