Brown Daub Chrysler Jeep

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Brown Daub Chrysler Jeep:
I had a really bad experience with buying a new Jeep. I was to two other Jeep dealers (shopped them for price) and came to this dealer because it had the compass I wanted in stock. By the time I got there, it was sold (my loss for waiting). I got a "new" salesman named Rob after setting my appointment with Mark the internet director. After Rob told me he could locate a new one for me we looked at a few on the lot. Rob also showed me a used one, which because of the warranty on the new, I was not interested in.
After talking numbers, I was a little confused. Here when we sat down, they were giving me a price on the used one, not the new one I wanted. At this point I was there for over two hours. Then Joey, another manager came over to "consult me" as he said. He talked to me about the used one yet again. He really tried to sell me this used one and said that I should appreciate the savings he's presenting to me. Savings or not, I wanted a new one and had the means to buy it. I thought this was going to be easy, my current car I am driving is going to my 17 year old nephew. I wanted a new compass at a good price! Now I was so frustrated I just wanted to leave, but they had my keys. At this point ANOTHER manager comes over named Steve, he gave me my keys as said he's not sure how this happened. I know what happened, this place has more managers than sales people! Rob was very nice, I do not know where the break down in communication happened but I do not think it was his fault.
Now for the kicker, since leaving, I have had 7 phone calls in two days. At work, on my cell and numerous emails. Don't bother going here, I was referred by a friend to a dealer in Washington NJ, I went there and bought my new Jeep in less than 15 minutes, they didn't have it but had one there the next day.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Brown Daub Chrysler Jeep:
I bought a Certified Pre-Owned after really coming in to purchase a new Jeep. The Jeep I bought was 4 years old and really was like new. I had one minor issue (I thought) and the service department took care of me right away. The problem really wasn't a problem, it was an oversite with a gas cap (I didn't tighten it enough). The Jeep was clean and everyone was genuine and helpful. I really would refer family and friends, a lot of the sales people have been there for a long time which to me is important. Good selection of cars and Jeeps.

Oh and the sales person showed me every option! That never happened before!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Brown Daub Chrysler Jeep:
This dealership has an awesome sales and service department. Each of the employees with whom I've dealt has been absolutely the best. Some service problems may be difficult to diagnose, but that is not the fault of the service tech. I'll be dealing with Brown Daub for years to come!

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