Had a pretty unique experience here and it's worth a read. Came here looking to buy a 2005 Ford F150 that BDN received on a trade. Went over as soon as they opened, test drove with Brian, and worked out a fair deal with him and Mario within a few minutes. Plan was to come back later in the day to pick up the truck. BDN gave me a nice loaner, and I came back around 4 to work everything out. As I was moving personal items from my trade-in to the new truck, I heard some tapping/ticking from inside the engine of the F150 that I hadn't noticed that morning. Brought it up with Brian, he spoke with an ex-Ford tech in their shop who said some cam timing solenoids needed replacing. They added it to the "We Owe" list they made at time of sale, but I also told him I would take it to Ford within the next day or two to have them take a look as well. He said no problem and that they would work with me if additional repairs were needed.
>>>Fast forward to two days later, and Sterling Ford tells me there is evidence of sludge in the motor, low compression in several cylinders, and misfires in several cylinders at idle and under power in several cylinders. They say repairs can be made, but they recommend replacing the motor altogether as the repairs don't always last (these particular problems are common with the Ford 5.4 3V engine). I take the truck back to BDN, who naturally claim that Sterling Ford "upsells everyone" and that I don't need a new engine, but only need a couple internal engine repairs. I asked what would be done if the repairs didn't work, and they say all is OK because of their 12 mo/12,000 mi repairs warranty. That's all well and good, but what if it all went south at 13,000? I told Mario that after they did the repairs I would go BACK to Ford every 2,000 miles or so, have it looked at, and bring that list back to BDN for them to repair. I didn't like the idea of all that effort on my end, but what other choice did I have? I thought I had bought a lemon and was stuck. They volunteered to do the work free of cost, give me a loaner, etc. That said, I needed the truck to tow the next day and they wouldn't give me a truck loaner, only a car. They offered to let me borrow the F150 through the weekend to tow, but I wasn't about to do that in case the motor decided to go and all of a sudden BDN is no longer responsible for the repairs. I had seen a used Silverado 1500 in the lot and asked if I could borrow it. I knew they'd say no, which they did, so I then I asked to test drive it. Told Mario to work me a good deal while I was out so neither of us would have to bother playing games with the lemon F150. Came back, worked out a fantastic deal for the Silverado with some benefits thrown in, and went home a happy guy.
At the end of the day, I am a happy customer given the difficult circumstances. However I can't help but think all of this could have been avoided if BDN put a little more effort into improving the quality of their used vehicles. Prices are competitive, but at what cost? The F150 had the following issues: tires were near shot, lock on the bed cap was broken and hadn't been repaired yet, arm rest cushion on front bench seat had foam falling off, front seat back storage pouches were torn and hanging. The Silverado has the following issues: tires are nearly worn out, brakes already feel and sound like they are due one week after purchase. My point is I would expect these issues from a mom-and-pop corner car dealer, not a large franchise-based dealer such as Brown's. I would have rather paid a few hundred (or even thousand) dollars more to have a more presentable vehicle, right off the lot. It almost seemed like they took the "as-is" used car caveat a bit too far. Also, why didn't their shop catch the F150 issues before putting it on the lot? Odd noises from a gas engine = compression test and internals inspection, at minimum.
As I said I'm happy now, but after a lot of effort and a couple headaches. I'm glad it worked out, but probably wouldn't recommend to a friend for a used car based on the quality I have seen.
I Recommend This Dealer:
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