Browns Dulles Nissan

Browns Dulles Nissan
45155 towlern place
Sterling, Virginia 20181
(703) 948-1100

Manufacturer: Nissan

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Twenty-Four Month Rating: 4.6/5
105 Reviews
Browns Dulles Nissan

Overall Score: 5 Star Rating4.6



About Browns Dulles Nissan
Certified: Browns Dulles Nissan
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Browns Dulles Nissan has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


OneWahoo276
5/11/2012 3:25:58 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Patrick Hall / Will Weaver

My Review of Browns Dulles Nissan:
Two years ago I purchased a 2010 Altima 3.5 SR from this dealership. I worked hard to get the best deal possible and because of that they earned a repeat customer. This past weekend (May 6th) I went back to dealership and met up with Will Weaver and Patrick Hall, both of whom were a pleasure to work with. Patrick and I had a history based on my previous purchase; this was the first time Will and I worked together.

I was trading in my 2010 Altima and looking to get a 2012 Maxima. Will worked hard to ensure that I got a fair price for my Altima and Patrick sealed the deal for the new car by approving the sale price of my Altima. Patrick went a step further and ensured I understood all the financing options and was comfortable with the deal that had been worked out. Which I was.

So often purchasing a new car can feel like a battle of attrition and after it's over you somehow walk away feeling like you lost. This dealership, Patrick and Will in particular, made me feel comfortable and continually stressed they were taking care of me. Instead of walking out of the dealership bruised and battered I walked out with a sweet new ride, a feeling of accomplishment and contentment, a strengthened relationship with Patrick, and new relationship with Will.

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AKANick
4/30/2012 11:56:46 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Omidpanah, Jessica "Jane" Haskins

My Review of Browns Dulles Nissan:
An excellent experience throughout the entire process of purchasing a 2012 Altima. John was very knowledgeable about the cars mechanical makeup & features and had a knack of knowing what was important to me without my needing to explain in detail. He and Jessica were very transparent with everything during pricing review, financing arrangements and the final agreement. No Negative Surprises!

With price being one of the most important items in a car purchase, I visited the dealership as the result of a steeply discounted Altima in an advertisement. It was refreshing to have Brown's disclose everything up front and be realistically close to the advertised price (I didn't qualify for two incentives). There was no smoke and mirror pricing, ridiculous add on fees, or any unpleasant surprises. I had previously looked at the same car at two other dealerships that had so many added fees that it made me feel they were being dishonest, so I moved on.

Too bad I went to Brown's last as I could have saved a lot of time had I gone there first. The combination of the very good price, but more importantly the honesty and integrity, will make me be loyal to them for all of my Nissan needs. I'll drive further to their location because of this experience and because I'm sure I can trust them.

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simongissurarson
4/27/2012 10:14:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Omidpanah

My Review of Browns Dulles Nissan:
John was very knowlageble about what he was selling. He was quick to respond to questions. He was friendly and easy to understand. In the end he came with price I was happy with.

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BAGIRA
4/27/2012 5:35:41 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Omid Adib

My Review of Browns Dulles Nissan:
It is no secret that coming to the dealership sometimes is not very pleasant: it takes so much of your energy, time, the staff is not always knowledgeable and tries to push the sale of a vehicle instead of contributing of getting the "best match" for you and your budget...but working with Omid was such a pleasure, he was very friendly, polite and knowledgeable, all the questions were answered properly. Thank you, Omid. Someone like you makes the process of choosing the right car smooth and just awesome.

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investor1979
4/27/2012 5:22:32 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Omid R Adib

My Review of Browns Dulles Nissan:
After years of purchasing cars, I have to say that this was the first time that I felt like I didn't have to go to battle to get a good and honest deal as well as working with someone that really understood me. My sales person (Omid R Adib) was very knowledgeable about the vehicles and carefully guided me to the vehicle that would fit my needs perfectly. He asked all the right questions that got me thinking to what car would work best for me. I would highly recommend a visit to the dealership as a whole, it was very clean and professional. I couldn't be more satisfied.

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posh1970
4/26/2012 1:54:36 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Omid R. Adib

My Review of Browns Dulles Nissan:
Let me first say, that I always have my guards up when I walk into a dealership. But, for once I had a good experience at a dealership and was happy to have a great sales person guiding me through it. Omid R. Adib was very helpful with answering every question that I had and explaining everything about the car i was interested in. I recommend this dealership and Mr. Adib as a sales person :)

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Nissanman1973
4/26/2012 1:06:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Omid R Adib

My Review of Browns Dulles Nissan:
I was very happy to by my new car at Brown's Dullas Nissan. The customer service that my sales person Mr Omid R Adib provided was above and beyond my expectations. I highly recommend this dealership with Mr Adib as your future sales person.

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Gowron
4/24/2012 6:38:28 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Derek B.

My Review of Browns Dulles Nissan:
When I went test drive the 2012 Altima I was interested in, the battery was dead and it was out of gas but Derek quickly got a jumper box and gas can so we could be on our way. Other than that minor setback, I rate my experience high.

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VA Michael
4/24/2012 2:22:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Patrick Hall

My Review of Browns Dulles Nissan:
I really enjoyed my experience at Browns Nissan. I worked with Patrick Hall (Sales Manager) directly when purchasing my "Z" in 2010. I had some difficulty with a previous sales manager at the dealership (he left shortly after we had our issue) back in 2008. I came by to look at some of the 350Z cars they had in stock and wanted to talk to a manager. That is when I met Patrick for the first time. Great discussion! He apologized for the behavior of the previous manager and agreed to work with me specifically if I wanted to purchase a car there. In 2010, when I was looking to purchase a 370Z, I worked with Patrick to find the right car for me (was not in stock there, but he had someone pick it up from Annapolis that night and I drove it off the lot the next day. Great customer service from the sales department.

I have owned the car for two years now, and 40,000 miles, and have worked with several people at the dealership since the purchase. Terry, my service adviser is knowledgeable and helpful. James (Service Manager) has been very supportive during a bluetooth warrante issue that I have had. Vince (Parts Manager) has been able to procure the parts that I needed in a timely manner and is knowledgeable about the process, so when there is a delay, he is abgle to explain it in a way tht makes sense to the customer.

Their customer service attention, even from the Sales Manager, continues after the sale, and that I really appreciate. I can easily see purchasing more cars from this dealership.

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Shawnman
4/24/2012 12:29:22 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Omid R. Adib

My Review of Browns Dulles Nissan:
Omid was very friendly and social. I appreciate his knowledge of the car I was intersted in. I highlly recommand him to friends and family.

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