Browns Manassas Subaru

Browns Manassas Subaru
9020 Liberia Avenue
Manassas, Virginia 20110
(703) 361-5866

Manufacturer: Subaru

Most Reviewed Employees
Eric Bukhari Eric Bukhari
Sales
Derek Ryan Derek Ryan
Sales Manager
Trish Montgomery Trish Montgomery
Service Advisor
Tom Donovan Tom Donovan
Sales
Russel Delph Russel Delph
Sales
Matt Knupp Matt Knupp
Sales
John Holmes John Holmes
Parts Manager
Jennifer White Jennifer White
Sales
Christopher Lugiano Christopher Lugiano
Sales
Bob Cavendish Bob Cavendish
Service Director
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.


Twenty-Four Month Rating: 4.3/5
22 Reviews
Browns Manassas Subaru

Overall Score: 4 Star Rating4.3



About Browns Manassas Subaru
Certified: Browns Manassas Subaru
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Browns Manassas Subaru has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


kylen2006
4/17/2012 6:07:46 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bobby chanmany

My Review of Browns Manassas Subaru:
I had a great experience dealing with bobby and tony. All the transaction went very smoothly. I would definietly recommend anyone who is looking to buy a used or new subaru and to ask for bobby.

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Response from: Browns Manassas Subaru
Added: 4/25/2012 6:49:11 PM
Thanks for the review!

fifi
3/27/2012 7:51:29 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Eric Bukhari, Derek Ryan

My Review of Browns Manassas Subaru:
Eric is a great sales rep and I am thankful for his careful attention to my needs everytime i go to the dealer!
Thanks,
Sofia Almeida

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Response from: Browns Manassas Subaru
Added: 4/25/2012 6:48:46 PM
Sofia- Thanks for the review. Eric is great, and I am glad all is well!

jmspankey@yahoo.com
1/7/2012 8:17:40 PM

Overall Score: 4 Star Rating   3.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Derek, Meredith

My Review of Browns Manassas Subaru:
Had a small problem with the brakes on the 2006 Toyota Highlander that I bought from Brown's Subaru Mannasas, but Chris Huizunga, the GM, and Bob Cavendish, the Sales Director stepped in and helped me get my car fixed quickly and properly. Thanks for the excellent customer service.

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Response from: Browns Manassas Subaru
Added: 2/28/2012 4:43:59 PM
thanks, glad everything is working well now!

jjmoran07
12/14/2011 9:37:54 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Erik Bukhari, Derek Ryan

My Review of Browns Manassas Subaru:
Beware any vehicle "priced to sell" at Brown's Manassas Subaru.

In March 2011, my girlfriend and I purchased 2 vehicles; a 2005 Jeep Grand Cherokee Laredo and a 2008 Subaru Legacy. Our sales assoicate was Erik Bukhari and the sales transaction was facilitated by the General Sales Manager,Derek Ryan. This review is in reference to the 2005 Jeep.

The Jeep was "priced to sell" at $9995, which was low enough to entice me to make the drive from Arlington to Manassas to check it out. Since my purchase in March, the Jeep has experienced chronic engine issues which ultimately resulted in replacing the entire engine (it lasted about 3 weeks before it was undriveable). In total the vehicle was in the shop for over 80 days and I have spent an additional $8400 getting the engine in working order (it ended up needing an entirely new engine). I intitially reached out to Erik for assistance in getting the vehicle repaired and was told the dealership didn't have the overhead to help me out. I have also reached out to Derek several times but he has not responded to any of my inquiries.

I understand the risk inherent in purchasing a vehicle "as is" but based on the fact that Erik told me he personally purchased the Jeep for the dealership and the cyclical occurence of the engine issues I find it reasonable to believe the dealership was aware of the issue and is why the vehicle was "priced to sell" in the first place.

Besides the considerable additional cost and inconvenience of finding a way to and from work for nearly 3 months without a vehicle, what I find most reprehensible is the fact that my attempts to reach out to the dealership have been ignored. The type of dealership that doesn't even have the courtesy to offer a "sorry for your luck" response after hearing of the problems I have experienced with one of their vehicles is not the type of place I would recommend to anyone.

Buyer beware when purchasing a used vehicle from Erik and Derek; once the paperwork is finalized on your sale, customer service is essentially absent.

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Response from: Browns Manassas Subaru
Added: 2/28/2012 4:45:49 PM
All of our as-is vehicles pass our safety inspection and VA inspection/emissions. Most other dealerships don't do this, but we always do. All cars have a 3 day exchange policy, please contact me and we can discuss. Thanks- Chris

adrianamelanie
10/12/2011 8:56:53 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Derek Ryan

My Review of Browns Manassas Subaru:
I went to buy a car about two months ago that day they were so nice. I gat the car and they gave me a warranty that if the car has something wrong they are going to take care of it. But it was so stupid the car has to many problems when I went to the dealer and ask then to get it fix they said that they are no responsible for it .. I called the state police they gave me some advices so I told the dealer that if they are no going to fix that car Ill returned because it was a lot of many that I have to pay to get it fix. At fisrt they didnt want to take some responsabilities but after i leave the car with the keys they "fix it". So when I went to pick up the car it was worse a brougt it to a different macanic to see if they did fix but the mecanic said that the person that did the work didnt know anything. So I really have a bad experience with these people and plus when I firts went to ask for help for my car Derek Ryan yelled at me so it was really disapointed . I ask for the general manager he never appeared they that he wasnt there . NEVER AGAING I WILL EVEN THINK TO BUY A CAR IN THAT PLACE!! Even my friends I just want to let you guys know what happened to me!!!

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debra_pariseau
9/12/2011 11:48:28 AM

Overall Score: 4 Star Rating   4.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Meridith

My Review of Browns Manassas Subaru:
Meridith was outstanding. She wrote back as soon as we made contact and helped us to firm up a hard to find subaru 2011 wrx limited pearl white. We put a deposit on the car and it was delivered as promised. The problem came when we went to trade our Mazada in. The dealership would not even offer what was owed on the vehicle which was 3,000 less that kelly blue book value. We were told they talked to a Mazada dealer who said the market was soft and they could not give us much. We accecpted the even trade of what we owed which was 15,700. A few days later I check the web site to see that that are in line to make 6,000 profit from our vehicle when they could have treated us a little better. I will not deal with this dealership again.

Meridith had nothing to do with our not being treated well with our trade and I WOULD highly recomend her if you want to take a chance getting ripped with your trade.

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Response from: Browns Manassas Subaru
Added: 2/28/2012 4:48:17 PM
We use Kelly Blue Book for all of our trade in valuations. There is a difference between private party and trade in value, perhaps that is where the difference is?

nateherring
8/2/2011 2:48:23 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Derek Ryan & Eric Bukhari

My Review of Browns Manassas Subaru:
Derek and Eric made the purchase of my 2011 STI simple and easy. They took excellent care of me and were extremely friendly and fun to talk to, which was not typical of my previous car buying experiences. I would highly recommend working with them to anyone in the market for a new Subaru.

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Response from: Browns Manassas Subaru
Added: 4/25/2012 6:50:00 PM
STI.. very nice! Be safe and have fun with it. Thanks for the review. FYI if you are moding it we have a parts page to order whatever you want at a good discount!

connercrew7
7/20/2011 12:11:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Eric, Jimmie, Derek

My Review of Browns Manassas Subaru:
I was very, very happy with my buying experience at Browns Manassas Subaru. The staff were very friendly, professional, and honest from the moment I first stepped onto the lot. I really appreciate a business that exhibits the kind of integrity I experienced here. I highly recommend them to anyone interested in a Subaru!

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Response from: Browns Manassas Subaru
Added: 4/25/2012 6:50:13 PM
thank you!!

dgraz3@verizon.net
7/1/2011 3:04:04 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Erik Bukhari Derek Ryan

My Review of Browns Manassas Subaru:
There was nothing but professionalism and up-front, no pressure tactic behavior shown throughout this purchase. They all went the extra mile to make the deal happen. I felt as though I was being treated like an individual that had a need to be met and not like a possible sale only. The price agreed upon and the terms of the deal were beneficial to me as well as fair to the business. I wish that all of my auto purchases were as low stress as this.

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ajmorales84
6/29/2011 5:54:24 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Meredith and Derek

My Review of Browns Manassas Subaru:
Meredith and Derek made my dreams come true with a 2011 WRX. It was the best car buying experience I have had. In the past 7 years I have bought 7 new cars and have never done a deal that was this smooth and easy. They went out of there way to accommodate me and all of my requests. I couldn't have asked for a better experience.

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Response from: Browns Manassas Subaru
Added: 4/25/2012 6:50:58 PM
Wonderful and it sounds like you love new cars! The wrx is such a great car, enjoy!

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