Read Reviews Buchanan Automotive Inc

Buchanan Automotive Inc

Buchanan Automotive Inc

1035 E. Main St.
Waynesboro, Pennsylvania 17268


(717) 762-3141

Buchanan Automotive Inc
Manufacturers: Buick, Cadillac, Chevrolet, GMC, Pontiac

Write a ReviewWrite a Review

  • Customer Service:

    4.5
  • Quality of Work:

    4.6
  • Friendliness:

    4.7
  • Overall Experience:

    4.4
  • Pricing:

    4.2

24-Month Rating

based on 19 reviews

4.5

4.5 out of 5

34 lifetime reviews

Buchanan Automotive Inc

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Certified: Buchanan Automotive Inc

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Buchanan Automotive Inc has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Buchanan Automotive Inc

Welcome to Buchanan Automotive Chevrolet Buick Pontiac GMC Cadillac of Waynesboro, Pennsylvania - With the Lowest Guaranteed Price. If we can't beat another dealerships price on a new car, we will pay you $1000!

Serving as a Hagerstown Chevrolet, Hagerstown Cadillac, Hagerstown Buick and Hagerstown GMC dealer at our convenient Waynesboro, Pennsylvania dealership; also making us the local dealer for Waynesboro Chevrolet, Waynesboro Buick, Waynesboro Pontiac, Waynesboro GMC and Waynesboro Cadillac dealership; our team of professionals is dedicated to make your next purchase or service visit as easy as possible. Browse our huge selection of new Cadillac, Buick, GMC and Chevrolet; and pre-owned Cadillac, Hagerstown Buick, GMC and Chevrolet vehicles, make an appointment with our service department, get a quick quote or order parts online.


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Check out our hours and map to see how a short drive from everywhere in the area means we are your Chambersburg and Waynesboro Chevrolet, Waynesboro Buick, Waynesboro Pontiac, Waynesboro GMC and Waynesboro Cadillac dealership and one of your leading Hagerstown Chevrolet and Hagerstown Cadillac dealers of choice! ---- When you're ready, we invite you to come in to test drive a new or used Silverado, Malibu or Enclave in Waynesboro, Cobalt, Equinox or any of our Hagerstown Cadillac, Chevrolet, Hagerstown Buick and Hagerstown GMC cars, trucks or SUVs at our Waynesboro dealership. As your Hagerstown GMC, Waynesboro Chevrolet or Chambersburg Chevrolet dealer, we hope you will feel free to view our business hours and directions to get specific driving instructions.

If you are in need of a special finance dealer speak with one of our professional and courteous Finance Managers or fill out a finance application online and we can help with your unique credit needs.

Our Location

Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 9:00 AM - 4:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Free Coffee
Children's Play Room Parts Store
Customer Lounge Area Television
Drive-In Service Vending Machines

cclouser22
5/10/2013 9:12:03 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jonathan AkersJonathan Akers
James VerdierJames Verdier
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Buchanan Automotive Inc:

Everyone at Buchanan Automotive was very friendly and very professional. They treated us with the utmost respect and gave us a great deal. Thanks Buchanan!

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Khaines89
4/24/2013 4:05:10 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Pete Morgan and Jonathan Akers
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Buchanan Automotive Inc:

I had a great experience here today. They were both very helpful and pleasant to deal with. Everyone was very friendly at Buchanan and I would recommend anyone to them :)

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TrudyHoffman1
4/24/2013 3:46:19 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Phill Barrett
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    3
  • Overall Score:

    4.6

My Review Of Buchanan Automotive Inc:

Phill was so enthusiastic that he came out in the rain, right before closing time, to help us, when he saw us looking at the available used vans! He was very helpful and even showed us the best one for our money. He was right on the ball with filling out all the paper work and finding a financer. He is a very plesant and happy fella! Sincerely, Rich and Trudy Hoffman.

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jakehr
3/26/2013 8:55:06 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jonathan AkersJonathan Akers
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Buchanan Automotive Inc:

I had such an awesome experience working with Johnathan and Pete! They were so friendly and willing to get me what I wanter and needed in a car for the price I needed! I also had no credit and they found me a loan! It was an overall amazing experience and I love my Focus so much!!! I will be recommending them to all my friends and even family! Thanks guys!!

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catbrown
3/21/2013 8:40:39 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jonathan AkersJonathan Akers
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    5
  • Overall Score:

    4.8

My Review Of Buchanan Automotive Inc:

Being a new car customer I went into Buchanan with high expectations. I met John, an over achiever with exceptional knowledge of the business, he demonstrated patience and understanding and focused on all of my concerns and needs in buying my new car. With his extensive knowledge and background of the business he put me in a 2012 Chevy Cruze that I love!! I would recommend him to all my family and friends!

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righteousdeals
2/18/2013 6:05:45 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
boss
internet manager
  • Customer Service:

    2
  • Quality of Work:

    2
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    2
  • Overall Score:

    2.0

My Review Of Buchanan Automotive Inc:

I rated the dealership so low because I only went to check out the cars for 15 minutes or less. I just wanted to view the cars they had in stock. I was "tricked/ forced" from my car to go inside and get my information as though it would be easier to find the right vehicle for me. And even though the service rep I had was friendl,y the whole experience took 3 and half hours (i'm not exaggerating). When i tried to look at a book of different models/colors put there for customers i was told to go sit down because the "boss" did not want me to hear what he was saying (very suspicious/why so secretive?). Right away they pulled out a vehicle and put papers in front of me to sign as if i would drive away with the vehicle right there and then.Every time i tried to go outside to look at vehicles one or more people would follow and ramble on so much that I could not even think. I felt very tired, very awkard, and very pressured. The test drive track was long. They should have a long one and a short one for people in a rush. The worst part is that after 3 and half hours I didn't even get a chance to walk around and look at the vehicles by myself because I was stalked the whole time and didn't want to be mean (they should know to let people browse and not be pushy). The only thing that may have been a positive experience was the guy wade who worked there. Bottom line. When i said i was just there to look real quick they obviously did not care and tried to coerce their own agenda which is rude no matter how nice they try to be. There is such a thing as trying too hard. Would not go back there and would definitely not recommend to anyone else! I also went home and checked the kbb value for retail/dealer price and it was overpriced by 2-3 thousand! Check chambersburg and hagerstown dealers!

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irick2
2/11/2013 10:18:20 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Pete Morgan
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Buchanan Automotive Inc:

Dropped by Saturday February 9, 2013 to "look" at a few cars as mine was getting up in miles. I actually had no intention of even going to the dealership but my partner saw a few cars on the lot that he thought I should check out.

We were greeted by Pete Morgan who walked around with us to find out what exactly I was looking for, which was nothing. We then started talking about how much I liked my 2006 Lucerne and that I wished Buick would still be making them. Pete suggested we talk about the 2010 that was sitting there.

A few hours later I was driving it home.

I had a great experience because there was no pressure to buy anything. Everyone was friendly and came over to introduce themselves to welcome us to the Dealership and Pete and Jonathan Akers were very patient and met all of my concerns about what I wanted my payment to be.

I would definately buy there again!!!

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arthuracox
1/20/2013 11:45:02 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Buchanan Automotive Inc:

We were very impressed with Mike Wile. He is very friendly and he really knows his stuff! He was very accomodating, and even brought our new car to our home (5 miles from dealership). We will definitely buy all our new cars from Buchanan.

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Jack1992
12/25/2012 9:22:59 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Pete Morgan and Jonathan Akers
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Buchanan Automotive Inc:

Buchanan Chevrolet is a wonderful dealership.They make you feel like family as soon as you walk through the door. Pete Morgan is a wonderful Sales person and I would recommend him to everyone. He takes his time with his customers and is overall a great sales person. Pete is also friendly and knows what he is doing and knows what he is talking about. This was my first time buying a car from a dealership and I was a little nervous about doing so. I thought that they would be pushy but that wasn't the case at all. They were very helpful and understood what I was looking for and they will surely continue to receive my business. I would highly recommend Buchanan Chevrolet/Buick/Cadillac/GMC to anyone. I would also recommend asking for Pete Morgan

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1newtahoe
12/15/2012 12:07:15 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Pete Morgan
Jonathan Akers
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Buchanan Automotive Inc:

Drove from Virginia 3 hours to buy a New Tahoe. Talked on phone about Pricing on New Tahoe and for our Trade in. When we got to the Dealership all prices stayed the same. No Pressure at all. Honest, Friendly, and Courteous Service. Would buy from again. Thanks David and Amy Ernest

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