I took my Chevrolet Silverado in for a few minor things to be fixed on the morning of Novermber 3. I dropped vehicle off at about 7:30 am. My service writer Nick took the information and stated he would contact me to inform me of the work. At about 11:30 am, I called to check status of repairs and was going to ask if I would need to leave it overnight and obtain a rental. NIck never returned my call, I ended up calling him 8 times over the course of the day and left several voicemails checking the status of my vehicle. Didnt mind it staying overnight, I just needed to be informed if a rental was necessary. They close @ 7 and I called for the 9th time about 6:00. Talked with another service advisor and they actually had to yell at Nick across the service department to ask if the vehicle had to stay overnight. Well, it did. Also Nick stated there were no rentals available and it was too late to call Enterprise, etc. So I had to pick up my vehicle with no repairs done, but more importantly no communication at all from Nick. Extremely dissatisfied with Buckalew Chevrolet and Nick. Will never return there but wanted to leave this review in the case anyone else is going there.
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