Read Reviews Bud Brown Volkswagen

Bud Brown Volkswagen

Bud Brown Volkswagen

925 North Rawhide Drive
Olathe, Kansas 66061


Sales: (913) 254-0100
Service: (913) 393-8181
Parts: (913) 393-8183

Bud Brown Volkswagen
Manufacturer: Volkswagen

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    5.0
  • Overall Experience:

    4.9
  • Pricing:

    4.8

24-Month Rating

based on 192 reviews

4.9

4.9 out of 5

274 lifetime reviews

Bud Brown Volkswagen

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Certified: Bud Brown Volkswagen

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Bud Brown Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 8:30 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Free WiFi
Cable TV Instant Financing
Customer Lounge Area Parts Store
Drive-In Service Pet Friendly
Free Coffee Shuttle Service
Free Drinks Television
Free Loaner Cars Vending Machines

lemccord
5/16/2013 11:20:32 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Seiji KuwataSeiji Kuwata
Missy  McConnellMissy McConnell
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bud Brown Volkswagen:

This was my first time experiencing the world of car buying and the team at VW was great at making this the most memorable day for me. Missy is so kind, personable and made the experience great for me. I would send everyone I know out that way to buy a car from VW! I may even drive back into town just to go to this one when I need my car serviced. Thanks for all the great work!

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MELANIETUTU
5/8/2013 10:09:55 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Seiji KuwataSeiji Kuwata
Michael MotleyMichael Motley
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bud Brown Volkswagen:

We not in a hurry when we started looking for a VW and our sale person Mike respeced that and didn't make phone calls to us on a daily basis like other dealership did. Once we decided on the care we wanted the process was very simple and done over the phone & internet so was very fast! I would recommend this dealership & Mike!

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doylekevinj
5/6/2013 5:15:25 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Seiji KuwataSeiji Kuwata
Michael MotleyMichael Motley
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.5

My Review Of Bud Brown Volkswagen:

Mike was friendly and very knowledgeable about Volkswagen vehicles. We were comfortable talking with him and never felt pressured. Negotiations were very swift since they set their prices pretty firm. They gave us a great value on our trade-in so I was pleased about that. Overall I'd say it was a very fair deal and we will enjoy driving our Jetta or a long time!

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lbradshaw
5/6/2013 1:22:47 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Andrew LoweAndrew Lowe
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Bud Brown Volkswagen:

I had a great experience with Bud Brown. My salesman was Andy Lowe. His follow up was fantastic. He listened to what I wanted and called me when he thought he found the right car. I cannot say enough good thing about him. Bud Brown is lucky to have someone of his caliber working for them.

La Dean Bradshaw

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bomer88
5/2/2013 8:37:48 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Brian PhillipsBrian Phillips
  • Customer Service:

    1
  • Quality of Work:

    N/A
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    N/A
  • Overall Score:

    1.7

My Review Of Bud Brown Volkswagen:

Selected used car I was interested in and sent a deposit using a credit card. They acknowledged the receipt of the credit card information. When I went back out to pick up the car a couple days later, they said they had sold the car to someone else. They did not give me prior knowledge of this. When asked about the deposit, they said since they did not run the credit card through it was meaningless. They certainly meet the qualifications of an unethical car dealer.

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Volleykroo
4/30/2013 9:45:50 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Max  HarrellMax Harrell
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Bud Brown Volkswagen:

Max was very courteous and took plenty of time to meet with me. I generally don't enjoy purchasing a vehicle, but this was a good experience. Would recommend Max. He knows his stuff!

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cjpfamily
4/30/2013 8:29:02 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Missy  McConnellMissy McConnell
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    N/A
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bud Brown Volkswagen:

This will be the third car we have purchased from Bud Brown with Melissa as our sales person. She really knows the business and has a very personnel touch. I have and will continue to recommend Melissa and Bud Brown to friends and family.

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yzimjv
4/25/2013 7:13:13 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian PhillipsBrian Phillips
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bud Brown Volkswagen:

Brian is very knowledgeable in all cars on the lot and spent the time necessary to answer all my questions and make sure I had the correct answers. I never felt rushed or pushed into buying a vehicle.

Once i found the vehicle I wanted Brian walked through the process and it was painless. I highly recommend Brian and Bud Brown dealership.

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Ram3
4/20/2013 2:41:36 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michael MotleyMichael Motley
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    5
  • Overall Score:

    4.8

My Review Of Bud Brown Volkswagen:

All was absolutely perfect until the computer quit working. Mike was fantastic. Computer not so, had to wait and wait to pay for the car. I am not the most patient person :)

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oregonamy
4/18/2013 11:21:03 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Andrew LoweAndrew Lowe
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bud Brown Volkswagen:

I had the best car-buying experience of my life at Bud Brown and with Andy. I was treated with respect, fairly, was not talked down to, and felt appreciated as a customer. I will be telling my friends about the dealership to bring more business to them.

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