Allow me to preface my review by saying I wish I had a better report, because I don't like giving bad reviews.
My experience here this morning was beyond AWFUL. I decided to make the trek from my apartment in Wayland all the way over to Lansing because Feldman Chevrolet of Lansing/Bud Kout's had deals listed on their website that couldn't be beat. I figured the drive would be worth it! I scheduled an appointment online for a 10:00 am test drive and printed out the coupon I got for scheduling the appointment (that verified that my appointment was at 10:00 a.m.). I arrived at the dealership this morning right on time to find Logan standing outside. It was like he was standing there waiting for me - awesome!! He escorts me inside, which is a very nice space. We stop at the reception area, where there is a TV with that day's appointments listed. My name is nowhere to be found at 10:00, but rather down in the afternoon at 2:05?! Whatever, technology happens, as long as I can be helped at that time. I explain to Logan that I would like to look at 3 vehicles: 2010 Rav4, 2011 Equinox, and 2011 Tucson, all of which have been on their website for the past few days, and still had been listed this morning. Logan informs me that they do not have 2/3 of the cars I traveled from the Grand Rapids area to look at. All they have available is the Tucson, which I gladly test drove. Logan took my license to make copies of it before the test drive - no big deal, pretty typical precautions, ya know? But then as I'm preparing to head out for a test drive, HE GETS IN THE CAR WITH US AS A RIDE-ALONG?! I have not had many car shopping experiences in my young life, thankfully, but I am pretty sure this isn't typical as I've never had the dealer ride with me during the test drive. (I asked my father-in-law, and he said he's never had the dealer ride along with him either.) I felt pressured and like I couldn't openly communicate with my fiance on whether or not I liked the car. I accidentally put it into manual mode without knowing it, and Logan fails to tell me this until halfway through the test drive. Until that point I thought the car was awful. Once we corrected the situation, I did like the car a little more, but wasn't impressed with it overall.
Wanting to continue my search, Logan proceeds to locate a recently traded in 2010 Equinox LTZ (in layman's terms, a REALLY FREAKIN' FANCY EQUINOX). It hadn't been cleaned, or even inspected, but Logan encourages us to take it for a spin ("us" meaning me, my fiance, OH, AND LOGAN!). Of course I fell in loooove with this car. Sunroof, heated seats, backup camera, etc?! Yes, please! Here's the thing though, y'all. Logan knew my budget before I step foot in the vehicle. He could tell me nothing about the Equinox's price right away. Once we got back from the test drive, we find out that this SUV is ~$3,000 over my budget. Logan doesn't care about my overall budget, though. He is only concerned about what I want my monthly payment to be. I tell him that I am not concerned with monthly payment, only the overall price. Typical used car salesman tactic right there. I also made him aware right away that I had financing all set up through a credit union here in the Grand Rapids area at 3.5% for 60 months, which is pretty dang good. Logan tells me that he thinks they can beat that. UM, NO, YA PROBABLY CAN'T. I'm now very frustrated, and I tell him that I frankly just want to leave because they didn't have 2/3 of the cars I wanted to look at. He asked me when I saw them on the website, and I told him "this morning." He then explains that the cars probably sold yesterday and that the website takes 24 hours to update. I don't believe that for a second, but an excuse is an excuse. Logan goes on and on and on about financing and rate (side note: my fiance is essentially a math major, so don't treat us like we're stupid and don't know basic math, mmmk?). I finally tell him my ideal monthly payment. He essentially laughs at us and insinuates that I'm not going to get what I want for that payment. This is when I say that we're leaving. What does Logan do? He gets up from his seat AND LEAVES! He abandoned us in his own office. He threw a hissy fit like a toddler and stomped off. I said "thanks for you time," and promptly left.
I will NEVER recommend Feldman Chevrolet of Lansing/Bud Kout's to ANYONE. Your bait-and-switch tactics are horrendous. Visiting you this morning was a waste of time, gas, and energy. I am happy to report I purchased a beautiful 2011 Equinox from a reputable dealer here on the west side of the state (at pretty close to my budget, and I even spent a little more because I liked my salesman!!!). When you treat your customers with respect, it will get you a long way. By the way, Logan - don't bathe in Axe so much. I couldn't smell the "new car smell" because you were in it!!
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