I was in the process of purchasing a new car at Buerkle Acura and requested that several accessories be installed on the car prior to delivery. All of these accessories are prominently listed in at least three places: A 2016 RDX (model) brochure of “Acura Genuine Accessories” available on several counters, a pricelist supplied by the dealer of “Acura RDX 2016 Accessories”, and at the “Acura E-Store” listing for this dealership. I also asked for, and received, confirmation from the salesperson that the requested accessories would be genuine Acura OEM. After I picked up the car I noticed that one of the accessories was incorrectly installed and inquired as to why this might be. The sales manager got back to me and stated that the accessory was not Acura OEM and had been installed by a third party. When I asked why the reply was that the dealership felt the item was of “superior quality” (dealerspeak for “higher profit”) and that they had had been doing things this way “for years.” So, we have a situation where the dealer basically pulled a bait and switch, installing an accessory I did not request without my knowledge or permission. I did not even know the other accessory was available, there was no mention of it and it was listed nowhere I could find. I find this practice dishonest and deceptive and certainly well beneath what is generally regarded as a quality dealership. I can’t help but wonder what other corners were cut in the interest of making a couple extra bucks worth of profit while cheating the customer out of what he/she bought and paid for. Is this dealer to be trusted?
I Recommend This Dealer:
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