My Review Of Buerkle Acura:
I coordinated a visit to the dealer to test drive a car I was certain I was going to purchase that day. Of course I had already done all the comparisons online, looked at photos, built the model I was interested in their website, calculated my finances & payments, and was highly familiar with the car going in. All that was missing was testing the performance of the car itself. When I got there, I was treated as though I had never looked at the car before. Ted asked me if he could show me the showroom model because "it was cold outside." I obliged and he showed me all the features (many of which I already had, most of the rest I knew about). After his demonstration was complete, he offered to go get the keys so I could test-drive the particular car I came for and took my license. He returned about 5 minutes later with my license and informed me that they don't do test drives on that particular model specifically because it was a stick-shift and that they want to keep it low mileage for whoever the purchaser may be in the future. By this point, I had enough. His next question was, "What is your time frame?" Since I was tired of dealing with him assuming I was there to ogle (because I couldn't afford, or because I was young or whatever his reluctance may have been), I said 3 to 6 months and gave some excuse why I wasn't able to trade. He did eventually grab the key and let me sit in it since it was right next to where I had parked outside. It was such a cold experience (not referring to temperature).
I was so displeased with my visit that I had traveled across the metro for, that I decided I would not be purchasing the car I intended to. To spend as much as the cost of a car, I should have been treated better from a dealer selling luxury cars. I deserve better. I hope all of the Acura salesmen aren't as reluctant to sell a car!
Ironically, I stopped at the Subaru dealer down the block to ogle in the showroom after I left the Acura dealer, and there I was treated respectably from the moment I walked in the door. I left wanting the sports car in the showroom. Since a sports car doesn't meet all of my needs, I didn't buy it, but I could have and may still when summer rolls around.
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