Just wanted to thank you both for the great job and service with a smile on my warranty repair on Monday. If anyone needs a lesson in customer service you would make terrific role models!! You turned the inconvenience caused by this warranty glitch into a pleasurable experience.

You’re the best! You have earned my loyalty.

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At my recent visit to Burlington Subaru, Kenyon greeted me, took my maintenance requests. To my delight, not only was my car serviced in a timely fashion, but, the interior dashboard was cleaned and floor vacuumed. This unexpected treat was appreciated, as I was heading out of town and had intended to do my own cleaning. In addition, given the frigid weather of the day, I was awarded a complimentary car wash at a local spot. This, too, was appreciated. Thanks go to all. I have also had constructive and positive experiences when I've worked with Seth, and, had brief contact with Kevin. The front desk at service functions as a team. Thanks. Ruth

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Excellent service department! I have had a great experience everytime I have had to go in! If I continue to have service like this I will only buy from Subaru the rest of my life! I have recommended Subaru to all of my family and friends and also tell my customers at the shoe store I manage about how great it is!

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We bought our Subaru Legacy GT 6 months ago. We brought it to the dealership due to an issue with the transaxle bearings. Kenyon was fantastic. Even though the car was not under warranty anymore he had it repaired with no cost to us. We are really impressed with the level of customer service. Thank you Kenyon and thanks to Bill Hunter the Manager as well.

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Our salesperson was Chris Cassidy. He was very helpful and friendly, and went out of his way to get answers (the few he did not have at his fingertips) to questions we had. He also was accommodating with a couple of after-the-sale issues that arose: credit for a small dent on a rear door panel and credit upon our reversal about getting upholstery and body protective treatment.

He was enthusiastic about his products without being at all pushy, and gave us easy opportunities to test-drive different models.

I would have given all 5's above, but chose good (4) for price since I thought it was fair - great (5) would have required a significant deal or much higher trade-in on our old car.

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I had a problem with my block heater failing, with temperatures this week going below 0 degrees F. Burlington Subaru got me in right away for servicing. I dealt with Kenyon as the service advisor. He was excellent, very professional, and was able to get the part replaced under warranty. His attitude right from the start was one of making sure that I was taken care of. I was very pleased and can recommend Burlington Subaru, and Kenyon, highly.

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Yes. Yes. YES!! This place is the best! These guys are friendly & the types of people you'd ACTUALLY like to go for a beer with! Chris Cassidy IS the MAN! The finance guy (I think his name was Rich) was awesome too. In addition to getting the best deal on the vehicle you want, Chris can also help you deal w/the separation anxiety related to trading in your vehicle & answer any questions you may have. I've dealt with other Dealers & did not get the same service. Skip, the man who looked over my vehicle, was nice, as well. A++++ all around! Thanks again, guys!

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After having a poor experience at another dealership, I was hesitant on going into Burlington Subaru. However, Lance was laid back and just let me drive the car without any sort of meaningless sales pitches. No pressure at all which I appreciated since it wasa big purchase for me. Thanks Lance.

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Excellent customer service. Looked at a lot of car dealerships and wanted to purchase a car from Burlington Subaru because I never felt like I was being pressured into buying a car. Chris took the time to get to know me and looked for a car that suited me well. This dealership was recommended to me and I will definitely recommend it to anyone who is in the market for a car.

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Great place to have your Subaru serviced! I have been using this dealer for all service and repairs for years and suggest all my co-workers and friends along with family to use this dealship. Price matters to us along with quality! I would like to thank Mr.Kelson and his fine sales team for hooking my family and friends with the best prices ever! We find your team to offer fair prices and great follow through before and after the sales has taken place. Back to service if any person needs help with any concern just contact Kevin Medow the service manager. This man will go above and beyond for anybody for resolution. Try it for yourself and see what service is all about!

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