My Jetta needed a part replaced and an engine check to rule out damage. I called Jim, the service manager, just before closing and he arranged for service first thing the next day. The parts were in stock and repairs were made--about 2 hours total. As always, Flo came through with a great deal and her super personality, always doing the best for the customer!
This is my second experience at Burlington Volkswagen! Meredith is the best hands down salesperson EVER! I had such a great experience with her the first time that I walked into the dealership asking for her. And she took care of and accommodated me just like last time. I highly recommend!
After buying my car certified pre owned from another dealer, it was discovered that there were previous issues with my vehicle. Jim went way above and beyond the call of duty to make sure my car was fixed properly and for good. I definitely recommend Burlington VW for your service needs.
Accommodated me coming in a day early. Fast fix of problem. Parts in stock. Friendly and informative. Might want to improve the on line service appt process a bit. Seemed less integrated with the actual operations than it needed to be.
Burlington VW sold us two vehicles this past weekend. Christian was our car salesman and he was extremely professional, honest, caring and put forth great effort in meeting our needs. We have been dealing with this particular VW dealership since 2011 and they have not let us down. When it came to negotiating prices, Christian made it happen. The whole Burlington VW dealership was very courteous and that made the biggest difference with our family.
It's great to know that Christian knew who we were......it added a little personal touch to the transaction of leasing a new 2017 and buying a 2016 Nissan Maxima. We are satisfied with doing business with them.