This dealership was great! They have a great selection to choose from, they are really friendly, and the process was nice and fast. They have the best selection out of any Volkswagen dealership I have been to! If you are a Volkswagen fan like me this is tge place to go! Overall, this I had a great experience at this dealership.
My overall Service Experience was wonderful. Flo was very helpful in answering all my questions. Being new to owning a vehicle with a turbo, she made sure I Knew to keep an eye on both oil and coolant levels and when I should return to the dealership to have my fluids checked and changed. My wait time was also much faster than Expected.
My only negative comment was that there was not a full show room where I can "entertain" myself and checking out all of the new Volkswagens. I knew I wanted a GLI or GTI the 1st time I sat in a showroom. It was that experience that led me to fulfill my dream.
Burlington Volkswagen you have earned me as a customer.
I'm always glad when I take my car for service and Flo is working. She is extremely helpful, courteous and cheerful . Flo is really great at explaining things and answering all my questions! I have been a customer at Burlington VW for about 20 years , and she is the best customer service rep that I have worked with there ! I also love the comfortable service area where customers wait - so clean, comfortable !
So in love with my Beetle Convertible and pleased with VW that I'm highly considering purchasing another Bug in the years to come. Burlington VW service dept. is great, service reps are professional and personable, plus I love the vintage/classic rock vibe of the dealership, its unique! Had my Bug in a few times for warranty repairs and never was my concerns not addressed/fixed, and I'm pretty peticular about my car! Thanks!
I was referred to this dealership by Leslie Hall-Kelley of VW to order using a Loyalty card. I ordered VW Driver Gear from this dealership in November and still have not received all of my order. I have sent numerous emails, as per their preferred contact method, and have not received a single response. The missing merchandise is valued at about $108. I have been a VW customer for many years and I have never had such an awful, frustrating and time consuming experience.
My Jetta needed a part replaced and an engine check to rule out damage. I called Jim, the service manager, just before closing and he arranged for service first thing the next day. The parts were in stock and repairs were made--about 2 hours total. As always, Flo came through with a great deal and her super personality, always doing the best for the customer!