My Review Of Burlington Volkswagen:
Burlington Volkswagen is one of the most unprofessional car dealerships that I have ever been to. I had wanted to purchase my current lease and Burlington simply plays games with you the entire time that you work with them..wasting your time and your money. FIrst, they gave me incorrect information regarding warranties, inspections, certification status and maintenance work. Because this sounded odd, I called Volkswagen corporation to clarify the misleading information that they had given me, and they informed me that in fact Burlington was giving me incorrect information. After I had to convince them that they were wrong, FIVE times they came back with different numbers for the cost that made no sense and as a mathematician who calculates auto loans/mortgage loans/retirement accounts, etc on a daily basis I knew that their numbers were not correct. I understand that every dealership needs to make a profit, but the end number that they were financing for me was not producing the correct monthly payment. Due to this, I had chosen to finance through an outside party. When I said this at the end of the appointment that I would NOT be financing through them, I was told that they are not able to sell me a car unless I finance it through Burlington. I had a check with me ready to go at this point. They said "I'm sorry we cannot finance through an outside company." I had explained that it has nothing to do with them; I am writing you a check. "Do you not accept cash?" I asked. "No." they replied. Apparently, Burlington Volkswagen is the only company in the world who does not accept cash. The "manager" then said that "we really want you to finance with us and purchase the car with us...but our hands are tied." I explained that if their monthly payment was correct, then I would be financing through them. The "manager" then snapped and said "You are either calling me stupid or a liar. So I think we are done here. This is just how math works." I obviously did not say either, but was simply pointing out that their numbers were not correct and as a mathematician, I know this. The "manager" then said "Oh really? You know how to do car loans? You divided the rate by the number of months and multiplied by the amount right?? (which is incorrect..) I said "No that is not how you do it..." Since he was speechless at this point because I actually know what I am talking about, I decided to take my business elsewhere. My fiance called the dealership later that day, and spoke with the general manager of the dealership (I was dealing with the sales "manager") After explaining the situation, the general manager said "The sales manager was incorrect and he is not allowed to deny you to finance outside of our dealership." Perhaps Burlington Volkswagen should inform their "managers" not only how to treat their customers since I was spoken to in a very disrespectful way (I guess because I am a woman I shouldn't know how to do math.), but should also educate them on the laws of car sales, financing, and overall how to calculate a simple loan without senseless variables. I will NEVER recommend anyone to come to this Volkswagen dealership. YOU WILL GET RIPPED OFF. Do yourself a favor...and go to the next closest one. Don't waste your time here.
**Colonial Volkswagen in Feasterville, PA is a delight. They are extremely polite, professional and time savvy.
Was this review helpful to you?
Yes | No