Burlington Volkswagen

Burlington Volkswagen
4500 Route 130
Burlington, New Jersey 08016
(609) 386-0084

Manufacturer: Volkswagen

Most Reviewed Employees
Christian Cerrone Christian Cerrone
Sales Consultant
Dominic Staino Dominic Staino
Sales Consultant
Joe Benasutti Joe Benasutti
Sales Consultant
Sebastian Cassano Sebastian Cassano
Sales Consultant
San Juan Smith San Juan Smith
Sales
Jeff Gyarmati Jeff Gyarmati
Sales Consutalt
Dean Miller Dean Miller
Sales Consultant
David Pittman David Pittman
Sales Consultant
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Express Service
Free Coffee
Free WiFi
Instant Financing
Parts Store
Shuttle Service
Television
Vending Machines
Customer Lounge Area
Express Service
Free Coffee
Free WiFi
Instant Financing
Parts Store
Shuttle Service
Television
Vending Machines
Cable TV
Customer Lounge Area
Free WiFi

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 7:30 PM

Tuesday: 7:30 AM - 7:30 PM

Wednesday: 7:30 AM - 7:30 PM

Thursday: 7:30 AM - 7:30 PM

Friday: 7:30 AM - 7:30 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
90 Reviews
Burlington Volkswagen

Overall Score: 5 Star Rating4.8



About Burlington Volkswagen
Certified: Burlington Volkswagen
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Burlington Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Burlington Volkswagen
Burlington Volkswagen has been serving NJ and PA for over 50 years. We are the number one volume certified pre-owned Volkswagen dealership in the Eastern region.

sjcaliste
5/14/2012 11:03:28 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Christian Cerrone

My Review of Burlington Volkswagen:
Christian Cerrone ROCKS!!!!! He did everything possible to get us a great deal on my birthday.He was very professional,friendly, and very optimistic!! What a great sales person and all- around nice guy!! Thanks Christian for all you hard work, and for getting me in a great safe car. YOU ROCK!!!

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tamparish
5/11/2012 9:10:29 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Christian Cerrone

My Review of Burlington Volkswagen:
Very pleased with my experience at this dealership. Christian went above and beyond to deliver excellent customer service. Extreamly relaxed and comfortable atmosphere. I highly recommend this dealership!

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bstahl3401@yahoo.com
5/5/2012 7:13:27 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Christian Cerrone

My Review of Burlington Volkswagen:
An Outstanding experience from the first call. We felt like family from the moment we arrived. Christian was standing there waiting to introduce himself, just as excited as we were. Christian was extremely knowledgeable and informative, no salesmen "pitches". He truely worked for us from the moment we started to test drive vehicles. He gave us some personal vehicle advice which was on target with our desire and needs. Christian understood what our needs were and our utlimate goal and he got us there. No games! Christian made sure we walked out with what we wanted and where we needed to be with our budget. He made us happy! The hospitality of the other staff was just as heart-felt! It is a team enviornment within this dealership and the best part was everyone was on the same team. When we left, not only were we extremely happy, but we felt as though our dealership, especially Christian, will always be there for us through out our three year commitment! A dealership you can trust! Thanks Christian, your the BEST!

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kickitback
4/27/2012 7:34:34 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Christian Cerrone

My Review of Burlington Volkswagen:
Burlington Volkswagen was very good to me! Dan the internet man is very kind and attentive. Christian is personable, down to earth, and also attentive. Thank you both for the enjoyable experience. I love my new Passat :)

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Amanda V
4/20/2012 11:48:42 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Christian Cerrone

My Review of Burlington Volkswagen:
I visited the Burlington Volkswagon just to look around. Christian Cerrone was such a great help! He helped me get the best possible price for me and did all he could to make it work! He went so far above and beyond my expectations. I was pleasantly surprised with how great the service was. I will definitely refer friends and family to go there. Thank you so much!

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ljadjusters@snip.net
4/18/2012 11:52:14 AM

Overall Score: 2 Star Rating   1.6  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: service manager and service members

My Review of Burlington Volkswagen:
Extremely poor service as failure to repair a problem with the check light even $2,000 later in repairs and vehicle not put back together properly.
Although we have had a good relationship with a good repair work over many years after purchasing our beetle from this dealership, recently we have had extremely poor repair issues, the beetle was taken into the shop with a check engine light several times with the same check engine light issue and it appears the dealer repair service could not figure out the problem and kept attempting different repair solutions with the fees adding up to an eventual $2,000 in service work and then on a fourth visit suggesting that it would take another $1,400 to continue with their repair efforts for attempting to figure out what the check light was referring to. Granted the service folks advised the service light could refer to many different problems and the fourth time the service manager did at least waive yet an additional test fee and attempted to install software at no cost from the manufacturer this seems like an extremely poor method of repair and leads us down an extremely high cost area with no guarantee of fixing the original issue of the check light.

30 days after filing a BBB complaint still no responses from the dealership and the botched repair jobs appear to be causing more issues than when the car was first bring in to the dealer. More rattling and other issues by the dealer failure to even put the vehicle back correctly.

Terrible Service!!


The Dealer finally responded (late) to the BBB complaint and wants to blame the customer for the problems and suggest another $800 plus of work is in order. How did we cause the car to develop rattling and shaking problems it did not have prior to the repair work being attempted. Three repair jobs later and the VW dealer wants to blame us for the failure to effect proper repairs.

The dealer suggests we need to replace the converter: Why? We don’t understand what replacing the converter is going to do. The repair order says that the CUSTOMER wants the converter replaced. However, we didn’t indicate that we want it replaced. The technician said that the emissions test was fine. Therefore we don’t want to pay another $855 and get no improvement in the problem.

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Response from: Burlington Volkswagen
Added: 4/30/2012 5:56:25 PM
When we first diagnosed the vehicle it needed a mass air flo sensor, the customer declined the repair.When the mass air flow sensor is bad it tends to dump excess fuel into the cylinders, when this occurs it all cannot be burn't off so fuel ends up in the exhaust system. When the fuel makes it to the exhasut system it makes other components malfuntion like the oxygen sensors and the cataletic converter. So we replace the oxygen sensor and cleared the trouble codes and roadtested the vehicle and no codes cam back. The engine light came on again and codes did show up for the converter that is why we suggest replacing it. The dealership offered to absorb the labor to install the converter a $255.00 labor job. We cannot forsee what is going to happen next to a customers vehicle we can only repair the items it needs as the vehicle comes in with concerns. Burlington Volkswagen

linda.krw
4/6/2012 12:13:49 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: San Juan Smith

My Review of Burlington Volkswagen:
San was very informative and helpful in my search for a new VW Jetta. He made the test drive a fun experience and I would highly suggest him to anyone looking for a new vehicle. I was able to relate to San as he helped my grandfather and I pick out the perfect model for me. In the end, he was negotiable with price and able to get me exactly what I needed (both in vehicle and price).

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cotner
4/2/2012 8:26:50 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Gyarmati

My Review of Burlington Volkswagen:
Jeff was great to work with, made the purchase very easy and painless. Car was perfect and filled with gas. Financing deptartment made loan paperwork easy.

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Elindros97
3/31/2012 10:15:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Christian Cerrone, Dominic Staino

My Review of Burlington Volkswagen:
Great dealership with professional service.

Christian Cerrone was extremely knowledgeable, friendly, courteous and, most of all, NOT pressuring in any way.

This was, without a doubt, the most enjoyable car dealership experience of my life. All of the cliches about car buying are trumped at Burlington Volkswagen.

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Masonmichele
3/31/2012 2:53:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Christian Cerrone

My Review of Burlington Volkswagen:
I had a really nice experience today at burlington volkwagen with my Dad. Christian greeted us as soon as we walked in the door on this cold, rainy day! He was warm,friendly and extremely knowledgeable. He explained the process of turning in my honda lease very clearly and really made this daunting process smooth and easy. Christian was very patient with all of my questions and wasn't forceful in trying to make a sell. He was conscious of my budget and showed me the CC that was affordable and explained all the benefits and features of my new car. I felt that Christin was genuinely honest and interested in making sure I was happy. He took me on 2 separate test drives to make sure I was 100% satisfiedwith my purchase. I actually had an appointment t another dealer today, but because Christian was willinging to spend the time and advocate for me with his sales manager, back and forth we stayed here and leased the new 2012 Luxury CC. He's an asset to this dealership and i would recommend you ask for Christian if you decide on a volkwagen!

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