Burritt Motors has continued to give me the best deals in respect to the many vehicles I have leased and purchased over the years. I would never consider another dealership. The employees at Burritt treat you like family. They will go the extra mile in getting you, the customer, the best vehicle and price that fits your needs and budget. The service staff takes the time to go over any problems they might encounter when you bring in your car and tell you what needs to be done now and what can wait until the next visit. I have been a loyal customer for the past 22 years and will continue doing business with them and reccommending them to others in need of a new or used vehicle. To those I have dealt with over the years, keep up the excellent work that you do.

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We have shopped at this dealership many times in the past for vehicles and have been very satisfied. The last vehicle we bought from there was during the construction and it was very awkward to purchase the vehicle. The latest vehicle was a 2013 Traverse and we finally got to see the new building and loved it. We haven't shopped Burritt for all these years due to the fanciness of their buildings or even for the pretty flowers, they have what every other dealership doesn't have. The have customer service that you can't find anywhere. I've spent years in the military and I've been to dealerships all over the country but I have got to say I will always buy my vehicles at Burritts just because of Rich and Dave because of the way they make customers feel. Thanks you guys and thanks to everyone in service as well.

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Very friendly and casual setting for sales and service.We like this dealership for service over the years on our Chevrolets and in recent years have been purchasing our new Chevrolets here.

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Larry was very respectful and was very compassionate towards what we wanted. Larry worked wonderful for us and we would recommend him to anyone. Our opinion is Larry is your best sales rep and when we look for another vehicle we want to continue to work with Larry. Our last experience was with Jay Britton and we were not very satisfied and when asked to work with Larry this time around we were very pleased and are willing to come back. Larry was willing to go the extra mile to meet our satisfaction and was in constant contact with us and made us very happy and comfortable. Larry was very profession-able and met every one of our needs and wasn't scared to try anything to make us very happy.

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We had a great experience at the dealership and would recommend to all. The process from start to finish was seemless and without any problems.

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i am very pleased with the purchase of the truck i bought at burritt the staff was very helpful.the waiting room is great family orriented a very nice employee offered my 19 month old a snack.we were sat down and explained everything and all questions answered.when we would call our calls were returned in a timley fashion.instead of making us wait for a certain employee if they were busy another would assist us.i was given a nice tote bag when i left and was very warmly thanked and asked before i left if i had any other questions and told not to hesitate to contact them if need be.

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I woluld like to say that Anita did a great job to assit us in getting our equinox . Friendly, answered all our questions, hard working as I am sure it was not a easy job to do but she did it! She kept us informed as to what was happening during the process. I would reccomend her to family and friends. Antia , Thank you! I would also like to thank Mike for all his hard work. Professional, non judgemental, friendly, thorough, I know it was not easy but he got us the best deal financialiy , i appericate all you did. I am pleased with the equinox and so happy to be out of my lease. A weight as been lifted off of my shoulders , and it is because of you!!!! , Mar Gatewood

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Bought used 2009 Subaru Forester. Came from NYC to Oswego because the dealership seemed to have a good rating and the sales person (Anita) was very nice and helpful. I check the car out and it seemed to be in rougher condition than what was listed and what I was told. The interior wasn't in top condition and I wasn't told about a small rust spot and a dent in the side. As an internet customer I need as much information (good or bad) before I make the 5.5 hour trip up. I had to ask for the air filters to be changed and when I checked the fluids the coolant was low. It's obvious that they just want to flip used cars without really taking care of them first. It would be nice if they would automatically change the wipers, top off all fluids...and most importantly make sure the vehicle is sound. Only thing they did do without asking was change the oil. After the sale is when all niceties stopped. On the way back to NYC I felt something in the front end, took it directly to my families auto mechanic and turns out the front struts are leaking...something that should had been apparent to their mechanics and then fixed. I tried in vein to get something resolved with the dealership for 2 weeks. Phone calls go directly to voicemail. Emails do not get answered. I sent emails to Jim and Rich with no reply. The 2 phone calls I did get but missed I returned promptly to only get voicemail again...and with no follow up. Not sure about these other ratings, but it was not my experience. I would not recommend this dealership at all. The professionalism and customer care stops right after you put your name on the line.

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I did a great deal of research to find the "perfect" used car at a good price. Using the internet service I set my heart on a Dodge Charger.
Mr. Congdon was attentive and helpful and what appeared to be very honest....not the stereo type car sales rep. His attentiveness to detail and overall professionalism was above and beyond!

Bob Galloway was a pure delight! As I had been preapproved for financing I expected no great deals on rates but Mr Galloway found me a better rate! Due to the fact I had traveled almost 2 hours I was hoping to bring the car home with me....and Rob made it happen. My wait was acceptable and entertaining to say the least by Mr Galloway. He is a huge attribute to the business.

The only true down time I experienced was about ten minutes of which(although I didnt catch her name) I was in an extrememly nice conversation with the Receptionist at the front desk. She waas a delight.

From the minute I walked into the beautiful new facility to the moment I drove away the entire experience was above reproach.
Thanks to all I encountered and keep up the good work!

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Although our visit was a very stressful one we feel the Rich really did his best to get the job done.I had a great feeling about him from the first phone call we had. We had numerous changes due to the incentives we were offered changed on the first of February. The price of the truck changed 3 times. We had to go from the Chevy Silverado 1500 LT to the LS our credit history is a big factory so it was a push to get us approved for a price we could afford and we do realize that things happen. When my husband arrived to pick up the car being told everything was fine and we were all set to go the bank called and required a copy of a W2 leaving my husband sitting stranded at the dealership not knowing if he was getting the truck or not. I in turn had to leave work to get a copy of our W2 and email it to Rich. My husband sat for 3 hours stressed out. He knows this was in-part the banks fault and not the dealership its self but it was extremely stressful and embarrassing none the less. I really like Rich and would recommend him again he really seems to care about the people he works with. This experience although happy with the end results and love our new truck has left a bad taste in our mouth we aren't soon to forget.

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