Busam Nissan Motor Sales

Reason for Visit: Service

I recommend this dealer: No

My Review of Busam Nissan Motor Sales:
When I decided not to have the repairs done because of cost I was told there would be no charge for the estimate. When I went to pick up my car they said the estimate charge was $52.00 When I objected they had an attitude and thrust my key toward me and said take it. When I asked for the manager Mr. Stepfan Miller, Service Manager came into the room and relaizing I needed to talk to someone else because the service department was the problem I asked to speak to his supervisor. At that point he ordered me to leave the property. I asked again who his boss was and he stepped within three feet of me, that I felt was a threating move, and told me to leave. It was the worst experience I have had at a dealership.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Busam Nissan Motor Sales:
The car buying experience for my husband and I was wonderful. Busam was consistent in all of the information and price that they gave us. Any question we had was answered immediately for us and we never felt like we weren't getting the full story. We received exceptional service while buying our vehicle and the process from start to finish was under an hour. We love our new Nissan car and have no reason not to go back to Busam Nissan to continue the great service we've already received.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Busam Nissan Motor Sales:
Charles Busam flat out lied to me about ordering a part for my 99 Pathfinder. He said the key (for my wheels) would be available the week of 4 July and that I would be contacted sometime that week. That next saturday I called wondering what happened and he said he had no recollection of ever ordering a part and that I was making the whole thing up!!!! Can you believe this? Whats going on at this dealership? He also got very sarcastic when I told him I also had a minor problem with my fuel door...."you have to understand you bought a USED car"......This dealership has obvious ethical problems and is not interested in service once you have paid for the vehicle. BUYER BEWARE!!!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Busam Nissan Motor Sales:
This dealership is NOT HONEST! and does NOT HELP customers the way customers want.<br>I signed the lease for 39 months, for a car worth $42,000.00<br>At the signing, they didn't mention how much the buyout price is verbally, and after I found out how much it is, it was way more than what I thought it would be.<br>So the very next day within 24hrs from the signing, before the dealer actually sent the lease paper work to Nissan Motor Credit, I told the dealer that I want to go &quot;Purchase&quot; from &quot;Lease&quot;, because with lease I would have to end up paying over $50,000.00 including buyout price, where you would only have to pay $42,000.00 + tax for purchase. You are entitled to change your mind within 36hrs. Consumers are protected by law.<br>But this dealer simply ignored my decision, and sent paper work to Nissan Credit, knowing that I wanted to go purchase instead of lease because they can collect more money in lease than purchase from Nissan Motor Credit.<br>Then I had to deal with Nissan Motor Credit instead of the Busam Nissan, Cincinnati OH, because Busam Nissan refused to do anything about it, and kept saying it is out of their hands any more and it is in Nissan Motor Credit hands.<br>Nissan Motor Credit did NOT help either.<br>When I contacted Nissan Motor Credit, my lease account was not even opened, but what they said was it is the procedure, so they have to quote lease buyout price. I ended up having to get a quote for buyout from Nissan Motor Credit.<br>All these were done within 5days from the day I signed the lease.<br>I had to pay $45,000.00 for buyout, NOT including sales tax, to Nissan Motor Credit.<br>If Busam Nissan didn't send lease paper work to Nissan Motort Credit, it would've been $42,000.00 + tax.<br>This was my first Nissan, NOT good experience.<br>I should have stuck to Mercedes.<br>I will NEVER go back to Busam Nissan, NOR BUY ANOTHER NISSAN, EVER!!

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