Busam Nissan Motor Sales

Reason for Visit: Service

I recommend this dealer: No

My Review of Busam Nissan Motor Sales:
Charles Busam flat out lied to me about ordering a part for my 99 Pathfinder. He said the key (for my wheels) would be available the week of 4 July and that I would be contacted sometime that week. That next saturday I called wondering what happened and he said he had no recollection of ever ordering a part and that I was making the whole thing up!!!! Can you believe this? Whats going on at this dealership? He also got very sarcastic when I told him I also had a minor problem with my fuel door...."you have to understand you bought a USED car"......This dealership has obvious ethical problems and is not interested in service once you have paid for the vehicle. BUYER BEWARE!!!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Busam Nissan Motor Sales:
This dealership is NOT HONEST! and does NOT HELP customers the way customers want.<br>I signed the lease for 39 months, for a car worth $42,000.00<br>At the signing, they didn't mention how much the buyout price is verbally, and after I found out how much it is, it was way more than what I thought it would be.<br>So the very next day within 24hrs from the signing, before the dealer actually sent the lease paper work to Nissan Motor Credit, I told the dealer that I want to go &quot;Purchase&quot; from &quot;Lease&quot;, because with lease I would have to end up paying over $50,000.00 including buyout price, where you would only have to pay $42,000.00 + tax for purchase. You are entitled to change your mind within 36hrs. Consumers are protected by law.<br>But this dealer simply ignored my decision, and sent paper work to Nissan Credit, knowing that I wanted to go purchase instead of lease because they can collect more money in lease than purchase from Nissan Motor Credit.<br>Then I had to deal with Nissan Motor Credit instead of the Busam Nissan, Cincinnati OH, because Busam Nissan refused to do anything about it, and kept saying it is out of their hands any more and it is in Nissan Motor Credit hands.<br>Nissan Motor Credit did NOT help either.<br>When I contacted Nissan Motor Credit, my lease account was not even opened, but what they said was it is the procedure, so they have to quote lease buyout price. I ended up having to get a quote for buyout from Nissan Motor Credit.<br>All these were done within 5days from the day I signed the lease.<br>I had to pay $45,000.00 for buyout, NOT including sales tax, to Nissan Motor Credit.<br>If Busam Nissan didn't send lease paper work to Nissan Motort Credit, it would've been $42,000.00 + tax.<br>This was my first Nissan, NOT good experience.<br>I should have stuck to Mercedes.<br>I will NEVER go back to Busam Nissan, NOR BUY ANOTHER NISSAN, EVER!!

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