Reason for Visit: Sales
I recommend this dealer: No
My Review of C R Loughead Pontiac Nissan:
Yet another bad dealer experience that I need to vent about.
So I'm in the market for an 07 Xterra S 4x4 with Utility package. Last Thursday, I sent about 15
emails out to local dealers in PA & received a few quotes back via email, which range about $1500
(give or take) under invoice with the current incentives offered by Nissan. I got a call from
Loughead Nissan in Swarthmore, PA who gave me the usual speech about being the #1 volume dealer &
that he can beat any pricing. I asked him to provide his quote over the phone but he said he
couldn't & told me to come in. I gave him a number instead (slightly lower than the lowest email
quote I received from other dealers) & he said he'll talk to his sales manager. About an hour
later, I received a callback saying it was a deal so I scheduled an appointment for Saturday. The
dealer called back again later in the afternoon asking whether I had a trade in & I said yes &
gave him the necessary info of my vehicle. Keep in mind that he had already agreed to the first
deal without any mention of trade-in
Fast forward to Saturday at the dealership, the Xterra they had waiting for me actually had
additional packages on it but was never mentioned over the phone (i.e. Protection package, cargo
divider, retractable cargo cover, trailer hitch). Please note that I had specifically only asked
for the Utility package & nothing else in my initial email. While waiting for them to assess my
trade in value, the salesperson that I dealt with over the phone told me that it was a smart move
to shop around by sending quotes out to all the local dealers. After about 20 min of sitting
around with only one other customer there, the sales manager shows up & provides a quote for that
vehicle that was higher than all the email quotes I had received & low-ball my trade in, so
basically the price that they quoted over the phone still remained the same, they just factored
the trade-in into the newly raised price. He further insulted me by saying, I don't need to sell
you this car. So at this point, I just shook his hand & left. It was a waste of time & partially
my fault for not confirming this in writing prior to showing up but I just bought a Honda Pilot 8
months ago & went through the same process & the dealer honored the price when I walked in. There
was no written agreement faxed, it was strictly verbal. For this Nissan deal, I would assume that they would be
smarter than to pull the bait & switch technique since they knew that I had been shopping on the
internet but oh well.
So moral of the story is that if you're in the market for a Nissan vehicle, do yourself a favor &
stay away from unprofessional, unethical, ignorant dealerships such as Loughead Nissan in
Swarthmore, PA. Thanks for listening.
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