Cambridge Honda

Reason for Visit: Sales

I recommend this dealer: No

My Review of Cambridge Honda:
Emailed Cambridge Honda about leasing a Civic Coupe.

The person who answers the internet inquiries (Shauna Silva) does not actually sell cars, which seems absolutely ridiculous to me. She did not tell me so until I called to check on a quote she had "confirmed" with her boss. When I arrived, I discovered that not only did she not sell cars, she did not have anything to do with the sales AT ALL. She was just the email person.

So, she found me a sales person, Alex Corella. Concerned that I had been dealing with someone who wasn't involved with sales, I brought out the email quote, which listed all the terms of the lease I was expected, and was immediately reassured that "Of course we will honor it. If that is what they told you, then that is what you will get." He brought around a lovely little Coupe for me to look at. While I was doing that, he went to work out the lease numbers.

I repeatedly asked them to confirm that they were going with the numbers I had emailed that, the numbers they had confirmed. They repeatedly reassured me that it was no problem. Then they came back with the final paperwork listing numbers that were three THOUSAND dollars more than I expected. I just gaped for several moments.

Then I questioned the numbers. They looked confused and took the paperwork back to the finance area and consulted with the computers and each other. Then they came back out and apologized for "misunderstanding" what I had been asking for. I'm not exactly sure how you can misunderstand, "I expect to give you exactly this much money and I will include these fees and then I will pay this much per month to lease this car," but okay.

And as if that wasn't enough, a couple days later I got a call from Alex Corella, asking if he could help me find a car!

My experience at this dealership was so bad I really wish I could rate them in negative numbers.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Cambridge Honda:
I requested two quotes over the Internet and received only the auto response, I never received a call or email regarding my inquiries. I guess they don't need anymore customers?

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Cambridge Honda:
Hands down the worst experience at a car dealership i have ever had. Bullied me into buying a vehicle i just wanted to look at. If you want a no hassle car dealer these guys are defintely not one of them.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Cambridge Honda:
This dealer is the MOST rude I have ever come across. Internet sales Kathy Lemus did not provide all necessar information and sent innapropriate messages. When I complained to the manager, Paul Cetrone he did not even take the time to respond back. Do not use this dealer if you care anything about customer service!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Cambridge Honda:
Be careful, this dealer is very tricky. They insisted to have me sign the term which says they do not owe me anything, after I signed it, the sale man gave me the only one key of the car, when I ask for the bakcup key, they ask me to pay by myself. I do not recommend them, be very careful.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Cambridge Honda:
This dealership made my car purchasing experience super-easy. I walked in on Sunday afternoon (without having done any research first), drove a couple cars, bargained down to a good price quote -- that was very competitive when I later checked online. Four days later, they brought the used car to my Cambridge mechanic to be checked out (which it did), and I bought the car that afternoon.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Cambridge Honda:
Immediatley and unnecessarily aggressive and rude. Repeatedly (for 30 minutes) attempted to dissuade me from having my mechanic take a look at the used car. Said that the service area was closed for the night so they couldn't get the service records on what work they had done on the car while they had it at the dealership. He refused to negotiate at all on the price and so we left. A disappointing experience. I am probably going to buy a Toyota instead.

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