CROWN ACURA

Reason for Visit: Sales

I recommend this dealer: No

My Review of CROWN ACURA:
I had trouble with this dealership the during the whole car-buying experience. I went there one afternoon and had made an appointment to meet with a certain sales representative through their website. When I got there, I had to wait at least ten minutes for him to be located. They were very eager to sale me a car though it was not the one that I went there to test drive. I am pretty pleased with the car and have not had any problems with it. The car is not the issue. I am disturbed because I was told that they were going to transfer my satellite radio into the new car. When the installation was complete, I wasn't really pleased with were it was installed especially because they used double-sided tape on a fabric surface - like that is going to work! But what is even worse is that there was a long, deep cut on the face of the radio. I was not happy. They were going to replace it but it has been over a month and a half and I still have not gotten it. I am the one who has to call them to ask about it and to ask about. I am completely disturbed.

Also, when I did the financing for my car, I purchased a maintanance plan in which most of my oil changes and other routine type maintanance is covered. I was supposed to receive a coupon booklet in the mail but never have. I had to call about this also and I have not heard back from them. It has been almost two months since I bought this car and I am still dealing with all this left over stuff. I would never deal with this dealership again!

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