First off -they staff at Cal was friendly and helpfull. My issue is with the regional manager and Ford -not this dealership. There is no escalation path for warranty issues and Ford is so quick to dismiss my warranty claim.

Purchased 2011 F250 XLT SD and after ~48000 miles I am having issues with DEF (Diesel Exhaust Fluid) contamination. Purchased the Extended Warranty with vehicle to include servicing the DEF fluid so all service to the DEF tank was performed by Ford. Truck is in Ford shop and they want me to pay +$2400.00 for the repair stating that the DEF system is contaminated. I never touched the DEF tank as it (including filling it up) is covered under the extended warranty. Drew a sample of the DEF fluid in the tank and there is no contamination. Ford does not want to see the sample. Error codes (prior to bringing in the truck) do not indicate any problem with the DEF system. Truck never called out the DEF system until it was brought into the shop (no limp mode/idle mode). Rubber seal on DEF tank swelled up as did the feeder tube. Ford will not pursue this under warranty even though though the DEF fluid is not showing any contamination. One would think that Ford would be interested in feedback from its customers and further testing of a potential design flaw but that is not the case. Still waiting on feedback from Kendal as to if they will resolve this.

Location: Anchorage, Alaska

Serviced by: Cal Worthington Ford

Purchased at: Kendal Ford of Wasilla

Was this review helpful to you?    Yes | No Thank you

I was repeatedly given a false expectation of how long repairs would take and the assistant did not seem to understand or care. I don't mind waiting for car repairs but I don't think it's too much to ask to be given a reasonable ball park amount of time for how long it will take. Rather than apologizing or even just acknowledging my frustration, he made repeated excuses and justifications and finally ended up denying what he had initially told me. I really do hope the phone calls I made were recorded for quality assurance so that employees will learn from this mistake and customer service will improve.

Was this review helpful to you?    Yes | No Thank you

I would recommend my friends,family to buy a vehicle here. I researched and came back five times. The staff here is Great and listen to your concerns. All can say is Thank you for my vehicle ! and the 2 individuals that helped me purchase my vehicle. I am not buying any place else but here! Thank you Roger and Ed !

Was this review helpful to you?    Yes | No Thank you

What a great surprise for us to be fortunate enough to get the best ever salesman; who patiently took his time to listen to our wants and needs. He helped us choose the perfect vehicle. The manager and all the employees we had contact with during the process of this sale were very friendly, helpful, and efficient. Kudos to all of them for taking such good care of us. We have had our new truck for 3 months and are extremely pleased with our choice. Plus its great to know we can call Cal Worthington Ford any time if we have questions or need help.
Thank you - thnk you - thank you!!
Richard and Dianne Crook

Was this review helpful to you?    Yes | No Thank you

THEY ARE THE BEST!! Best dealership in anchorage and alaska. The service is excellent and the employees are top notch. We love Worthington ford and cal. Me and my family will only shop at cal worthington ford. Also their white glove service makes getting oil changes super easy.

Was this review helpful to you?    Yes | No Thank you

This dealership caused a domino effect of problems to my car, all because they plugged in a wire on my auto-dimming rear view mirror, which caused my headlights to stay on. Afterwhich, they decided my functional working directional needed to be replaced. Which didn't solve the problem - we told them to unplug the wire they plugged in. (A wire that is noted not to be plugged in, as it will cause this issue - I discovered on the manufacturer for FORD website). They scratched my dashboard, continued to cause problems. I switched dealerships, which was no better - Nye broke my windsheild - do yourself a favor - Don't buy a Ford, the headaches that come later for items covered under warranty aren't worth it!!! Fed up and grew up with Fords. No more!

Was this review helpful to you?    Yes | No Thank you