Camelback Hyundai Kia

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Camelback Hyundai Kia:
I saw an add on Craigslist for a car, we went that night to see it. First they did not want us to even look at the cars until they( the salemen) decided if we could afford the car we said we were intrested in. We refused to discuss any finacial information further until we saw the car and decided we were even interested in it. The salesman could not even figure out how to drive the car and could not put it in reverse. I took it for a test drive and they would not let me take my wife, I had to take the salesman with me. The car was offered on craigslist at a lower price then the sticker they said because the convertible hard top was not working and the radio did not work. I have done my share of work on cars so I agreed to the price and decided to purchase the car.

They obviously did not want to sell this car as it was a good draw to get people onto their lot.

They inflated the downpayment. I showed the add that said $599 down drive home today, everyone approved, no other disclaimers or anything. We wrote a check for $600 which was withdrawn the next day. and all the paperwork was signed.

As I left the dearlership that evening at 10:30pm i got less then 100 yards away and the car was completely empty of gas and I had to push it to the gas station down the street. I had the car for the weekend and I went to sign final bank papers on Monday, when I did the sales director blocked the car in and refused to let me leave.

They say it was because the car had 5000 miles more then the lender would approve, so they were going to keep the car. So what happened to everyone approved and only $599 down, They came back saying that I can get approved but it would need to be with around $6000 down.

I know they wanted the car back because I had mentioned to the finance guy that I had fixed the radio and rewired the electrical to make the hard top work perfectly. Plus as I mentioned earlier they lost their biggest draw.

The fuel system was also giving problems and the car would sputter and spit, this may have been because of the numerous times they let the car run out of gas, or maybe worse the mercedes mech say that it will damage the fuel system if it runs out of gas.

They now have the vehicle back on the lot and have increased the price to well above KBB and they are selling it as a completely functioning vehicle. I did not get reimbursed for the work I completed and I was only able to get my down payment back, after calling the police.

This car is the sucker car to get people on the lot, they cannot sell this car unless you have cash to pay for it completely and then once you do, good luck because you will not want to keep it, it is so damaged from not having gas that the repairs to the fuel system were estimated at $2300 to repair the fuel system, and any other engine problems resulting from that, plus the wiring is still exposed from when they were trying to see how I fixed it.

I blame the sales director for the misleading advertisments and for not following up on there word. This is the worst dealership I have ever tried to work with. Lemon City.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Camelback Hyundai Kia:
Do not walk away from this dealership, RUN FOR YOUR LIFE! Without exception, the most crooked, sneaky, conniving, deceptive, ruthless, underhanded people I have EVER had the horrible displeasure of meeting.

Website is purposely created to include phony, non-existent, fabricated inventory to entice you into believing you have located a car on their lot that is reasonably new, and a fair price. DON'T YOU BELIEVE IT! It is a bold-faced lie of a gimmick to get you to come into the dealership where you will discover that the car you're most interested in, has suddenly and mysteriously disappeared! But they are quick and anxious to pull the old "bait and switch" routine on you, applying the "full court press" by all employees within earshot and eyesight, and talk you into a newer car with a higher price tag, for "approximately the same amount you were looking to spend" (insert fine print here!)

TOTALLY corrupt business. God forbid you protest too vehemently, or prepare to be "ganged up" on by self-professed "Sales Managers" who have been well-trained to distract the focus and attention away from your apprehensions and belittle and ridicule you to exhaustion, counting on wearing you down into submission, or insulting you on your way out the door, suggesting you are the one who is being "unreasonable" and "uncooperative" just to save face in front of other customers in the showroom.

PLEASE DO NOT PERMIT YOURSELF TO FALL VICTIM TO CAMELBACK HYUNDAI/KIA, Phoenix, AZ

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Camelback Hyundai Kia:
Without exception, the most crooked, underhanded, sneaky, corrupt, lying, unprofessional people I have EVER encountered in car sales.

Do not walk away from this establishment, RUN! Seriously, it's THAT BAD!

Camelback Hyundai deliberately and purposely build up a ficticious, "too good to be true", webpage of pre-owned inventory to entice you into believing they have the best cars at the best deals. They won't reveal any info. over the phone, so they can maintain the "upper hand" in any and all conversations pertaining to the car you're most interested in. They will not give you a straight answer to a straight question, purposely remaining very evasive so as to "force" you to visit so they can be better prepared and have plenty of "back-up" from their "team" in case they get stuck.

Upon arrival, the vehicles (plural) that caught your attention, NEVER EXISTED IN THE FIRST PLACE! They are advertised on the webpage as "decoys", "bait" cars to have you believe you can actually pick up a fairly newer used car for a decent price.

Until you go in person to see it, and the car you've been inquiring about has "suddenly" and "mysteriously" vanished into thin air, and no one knows a thing about what happened to it?! So they can then put their "full court press" and try to "strong-arm bully" you into something newer and more expensive. CROOKS!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Camelback Hyundai Kia:
Went in to see if I could get a price match on a particular car from another dealer. The saleman, with the approval of his manager, agreed to the price. I went to sign the paperwork and discovered, after signing, that the price had been dramatically increased. When I complained, my salesman agreed and said they would write a new contract. The finance manager also agreed, but said that the price provided to him had been incorrect and he would have to get the actual price approved.

While I waited, I was approached by the sales manager who said that I "misunderstood" the offer and that the inflated price was correct. When I protested, he said "you signed the contract!", basically claiming that I was stuck with their grossly inflated price over what we had agreed to.

This dealer is crooked. Avoid it. See the much better reviews of the other Kia dealers.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Camelback Hyundai Kia:
Negotiated a good price and purchased a new Hyundai Sonata. After getting the car home, I discovered that I had been charged $1800. more than the price we had agreed to. When I went back in, Sales Manager Khan denied that we had agreed on the price, lied about why the contract was for more, and made completely preposterous justifications for the over charge.

My salesman was excellent, and I love the car. If I can get someone over Khan's head to refund the overcharge, I will buy there again...but I will closely examine anything given to me to sign because Khan is a liar and a crook.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Camelback Hyundai Kia:
I went there to buy a used car and the sales person was friendly but as soon I signed my contract they were not friendly and accomodating anymore. It also took three months and an argument with the finance manager to get me my car loan and the price that I was promised.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Camelback Hyundai Kia:
They do not return calls or uphold promises that they make. Due to their customer service I feel that people should avoid using this dealship as much as possible. I wish their ownser and GM understood how their employee treat their new customer. I could list more detail about my experoence had with both Shawn and Becky but it would take to long to list all the details. BUYER BEWARE OF THIS DEALSHIP.


Randy

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Camelback Hyundai Kia:
We went in to look at several cars that we had found in their online inventory. They are not nearby, so we had asked them to make sure they had those cars in stock before we drove over. They did, but the car that we were really interested had a manual instead of an automatic transmission like we had been told.

We test drove several vehicles and every vehicle we got into was completely empty of gas, to the point where the light was on, and they have a gas pump on the premises. So we had to waste a bunch of time putting a couple gallons in each car. We eventually decided on a new 2009 Hyundai Elantra. We got the usual song and dance about how we wouldn't get a better deal anywhere else. We did get a halfway decent deal out of them without too much trouble (about 300 more than the Edmunds TMV price). Their web site said they would give $500 in groceries or gas with any new car purchase, and they would give $25 in gas for any test drive. As part of the deal, they offered to bump the $500 in gas to $600. Before we signed the papers we asked to see the gas card and were told that the person that had them had left for the night and they were locked up, but they assured us we would have them in 2 days when we brought the car back to be detailed (it was late and everyone except the sales people had left).

Everything was fine until we brought the car back to be detailed. Their $600 in gas turned out to be a rebate that would give back $25 in gas for every $100 purchased, with a limit of $100 a month, and with an expiration date in 3 weeks. So basically their $600 in gas that was promised turned out to be $25 at best. We also did not receive the $25 in gas for a test drive, even though we were also told we would get that too.

Bottom line is that our sales person was friendly and helpful, although a bit clueless, but the internet sales manager was misleading at best about the gas credit.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Camelback Hyundai Kia:
Went in with a specific set of requirements for a vehicle along with a set maximum price. Also went in with the knowledge that the vehicle we really wanted wasn't available despite the fact that it's still on their website and on AutoTrader.com.

However, we were told that another similar vehicle was available (at a higher price, but newer and lower miles, so we were OK with that).

Guess what wasn't available anymore. Then there was the upselling and the showing of vehicles that did not fit our very rigid CASH maximum price (that's right, no financing so no hassles, right? HA!) or our simple requirements (a/c, cloth seats -- this is Arizona after all).

Walked away after being shown vehicle after vehicle that did not fit our up front specifications. And, no, I don't want a phone call from those phonies, either, if they do manage to find something we want.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Camelback Hyundai Kia:
I came in to look at a 2003 Tiburon with 72k on it. They were asking $7733 for it, which is extremely reasonable (i thought). I was approached by Ray when I got there (he didn't even let me get out of the car before he started his pitch). I asked for the internet sales manager, who I had spoken with previously. When I met him, he pawned me off onto Ray, and basically turned his back to me. I test drove the car... and here is where I started having issues. Overall, the car was in good visible shape, minus the nearly bald tires. When I drove the car, I discovered that the window motors were both broken. When we braked, I got a horrible vibrating sound (indicating warped rotors). I got back and was mildly unimpressed, but figured if I could work a deal, I could do repairs myself, no big deal. I entered at $6500 (given the condition of the car), and they came back with $7380 with the windows fixed (a $70 repair). I eventually tried to work rotors and tires in (should have been fixed prior to their attempt to sell the vehicle), and they ran me up to $8634.25 PLUS TTL. I'm sorry, but in excellent condition, this car is blue booked at $8,335. NO WAY was I paying that. I also mentioned that I wanted to keep my payments below $175 over 5 years, and that my max price would be $8500. He comes back at the same price, and exclaims that "we have to pay Uncle Sam too sir," which baffled me because they probably are already making a good $3,000 on the car, why not make some room for TTL...

Needless to say, I walked out. I could have fixed it myself, but like the previous reviewer said, I had a feeling it would be all smoke and mirrors... as soon as I left the lot the tires would blow and the speakers would be blown. I will NEVER visit this dealer again, and if a friend is considering going here, I would say pay a few extra bucks and go to Tempe Hyundai. My parents have had no problems with them and they have great staff.

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