"meet costomer needs and service schedule is always on time"
people are friendly and welcome you, professional and quality service that makes you want to buy a car in no time, their expertise go beyond your knowledge
"Don't trust them"
They took a 1000 dollar deposit and then sold the car to someone else why take deposit.
Only email me to say sorry and don't care.
"Ripped off by the new guy"
On May 27th I bought a 2007 Mercedes E350 from Patrick. He wouldn't take no for an answer. I wasn't sure if this was the car I wanted and it was close to closing time. He pressured me into the car and told me if I changed my mind and didn't love the car I could returned the car the next day it would be fine. So I went ahead with the purchase, even though the numbers didn't seem right to me. I tried to return the car the next day but was told he wasn't working... something else he didn't mention the day before. I spoke to him on the phone someone at the dealership had him call me. I told him I wanted my KIA Soul back and that I wasn't happy with the Mercedes.The cars warning system kept telling me to check my oil and that I had a headlight out. When we spoke He then told me I signed a contract and he would see what he could do. Needless to say he said he would call me back and never has. I live in Raymond, WA which is an 7 hour drive. I had to return home the weekend was over and I had to work the next day. I drove home that night with only one headlight and was pulled over multiple times. When we spoke I told him I did not want the Mercedes and would just pay cash for the Mercedes if I was stuck in the contract he lied about. I wanted my KIA soul back. He told me the dealership owned it now which was a lie since I bought the car on a saturday night and tried to return it on a Sunday. Licensing Dept wasn't even open to transfer the title. He never returned any of my calls since the one time I spoke to him. I even messaged him on Facebook. I'm not sure why he wouldn't give me my KIA back since I would have paid cash for the Mercedes if I couldn't get out of the contract he forced me into with a lie. I drove home in the middle of the night over the pass with no headlight because I wasn't immediately aware it wasn't working. I was misled and he told me the car had bluetooth for my phone which it does not unless I pay 500 dollars to Mercedes. Replacement headlight cost me a $116. He made a sale by lying and I should have known I was getting screwed because he wouldn't give me his business card. He said he ran out and hustled me out of the parking lot. Patrick didn't call me back again or make good on his fast talking sale. He is a personable guy you want to trust too bad he is dishonest. I'm a cash buyer and he made me finance the car. The whole thing was odd and I should have known better! The guy who wrote up the paper work wasn't much better he wouldn't take no for an answer on the warranty until I got upset not to mention when I said the numbers didn't sound right on the deal he wouldn't explain and rushed me through because it was closing time. I am very dissatisfied! Patrick took a picture that day of me and my son with the car and said he would text it too me, after not receiving the photo I messaged him and asked for the photo. I never received the photo to this day. He is a good con and I will be sharing this experience to anyone that will listen. In my whole life I have never been taken advantage of so badly. If Spokane wasn't 7 hours a way. I think the whole deal was shadey and feel like he thought I was just some stupid women who lives so far away it wouldn't matter if he ripped me off. What he gave me for my KIA was a joke and will probably make a $5,000 profit on it!!!!