Capistrano Nissan

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Capistrano Nissan:
I had an awesome experience in capistrano nissan ,i inquired online i got a response right away with the best price up front i was intially interested in toyota , i went up there ,my sales person Ben was extremely helpfull and handled everything in a very professional manner ,i did not feel uncomfortable like most toyota dealerships that i visited in the past , i got my paperwork done and took my nissan home ( i love my ALtima) , i went there for an oil change everyone in the service was easy going , overall this is the best dealership i ever dealt with and if you go there i highly recommend you ask for Ben ,honest and up front .

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Capistrano Nissan:
I thought it was a great experience. I hate buying cars. These guys were so helpful and friendly. I drove up from SD after speaking to the internet sales person who told me there was a big selection on the lot to choose from. He was right! I test drove a couple and finally settled in on an Altima. The did not have exactly what I wanted so Paul, I think he was a sales manager, got on the phone and started looking for exactly what I wanted. He found it, but as it turned out I decided on one that was on the lot and they made me a fantastic deal on it! My boyfriend who was with me was so impressed he traded in his BMW right then and there and drove off in a new Rogue! Two cars at the same time, that tells you something right there. These guys were good. I would recommend them to anyone.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Capistrano Nissan:
We purchased a used vehicle from Capistrano Nissan and the experince was great. A friend of mine told me that they were nice to deal with and she was right. This is the only time i have purchased a car and not felt uncomfortable or like i was being taken advantage of. I highly recommend this dealership. They have been very nice since the purchase as well. Great customer service and so far, very honest.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Capistrano Nissan:
Had a great experience when I bought my new car from Capistran Nissan. I drove up from San Diego because of me internet inquiry. I didn't get the lowest quote from Capistrano but they certainly bent over backwards to accommodate me!! Everyone was so helpful and really worked hard to satisfy my every need. I was told that they had a new management team in place, and it really showed!I was working with a very tight budget and I was afraid I wouldn't find a car within my price range. Paul the sales manager really stepped in and helped me put together a deal that I could afford. He was very patient and spent alot of time calling around to other dealerships trying to find the exact car I wanted. He found it! I was so very excited and I really do love the car. My boyfriend was so impressed he bought a new car that same day too! I will try to get him to write a letter of rec as well since I know how pleased he was with the whole buying process.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Capistrano Nissan:
I was at this dealership this morning. 7/14/07 for a a trade-in.
The only reason I went there was because I was told, via phone conversation with sales manager and salesperson that I could be helped and they could definitely get me what I was looking for.
Sales Manager even called me the day before my appointment to verify my information about my trade-in and reiterated how they could help me. I spent $15 in gas money and got up extra early, to be there at 8:00 a.m., under those false pretenses. It turns out during my 2 hour stay and 2 test drives, there were 3 people trying to give me deals way beyond what I was looking for. When I was assertive and stated I was firm on what we had discussed via phone, yet another person was pulled over to try and get me to take something else at a higher payment.
I gave all of the specifics before my visit there; what I needed, what my current payment was, balance owed, yr. of vehicle, mileage, reason for trade-in, etc. They told me they were very excited about my trade-in and could help me get what I was looking for, as far as payment, no $$ down, economy car, etc. The only information I did not give at the time was my social security. The reason for trade-in was to lower my payment.
Needless to say, they finally admitted they could not give me what I wanted, due to my insisting on "let's not waste anymore of anyone's time". I shook their hands and left. Why I shook their hands....I don't know!
I had brought a friend who was interested in trading her car in as well, but after sitting through my ordeal with me, she laughed so hard at the unprofessionalism and backwardness of this dealership that she wouldn't even consider it.
The last thing I would do "ever" is recommend Capistrano Nissan.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Capistrano Nissan:
I bought my Nissan Murano from this dealership 2 years ago. Love the car.... sooooooooo want to love the dealership but they make it so impossible. It's really obvious that the top management doesn't want to put the money into offering service. They continue to make promises but no delivery. I ask if they have a part in stock before I arrive, when I arrive they don't. I ask if I can have my car serviced and out by a certain time, they say yes... yet they can't make it happen. The list goes on and on. The sales experience was just as bad. Buy a Nissan, just not from Capistrano.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Capistrano Nissan:
I drove down from Long beach and arrived at 8:30AM. This is the time their website says they are open even on sundays. Nope. I waited for 1.5 hours for them to open at 10. Brillaint. the very specific car i was interested in i was told was sold 2 weeks prior even though it was verified available on auto trader 12 hours prior.

So, long story short, their website in not correct on their opening times and they are way out of date on their online sales.

Thanks for wasting 3 hours of my day and $15 of gas.

I hope companies like this go out of business.

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