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Capital Chrysler Jeep Dodge

200 Waterfield Ridge Place, Garner, North Carolina 27529
Sales: (919) 582-0202
Service: (919) 582-0202
Parts: (919) 582-0202

Makes: Chrysler|Dodge|Jeep|Ram|Service Center
 
25% Recommend

Overall Rating 2.3

56 Lifetime Reviews

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Capital Chrysler Jeep Dodge
56 Lifetime Reviews
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56 Dealership Reviews
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Reason For Visit
Sales (Used)

"Great Customer Service "

Brandon Near approached me and my two daughters with a very nice attitude. He listened to what I wanted and worked with us. I would recommend him to anyone who wants to purchase a vehicle. The financial man was also good, he did enjoy working with me and my daughters and when I left there I drove off with the Jeep I wanted at the price I told them I could pay.

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Brandon Near
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Reason For Visit
Sales (Used)

"Horrible customer service, False advertising, discrimination"

PLEASE READ!! I'm a 27 year old CEO and I was stereotyped from the very beginning when I walked through the door at Capital CJD. I was also lied to and was told that I couldn't be trusted. Horrible customer service!!!!!!!! If you are considering buying a jeep or any car here I would advise you not to because they don't care about their customers or about having a good name. Here is what happened... I went in to the dealership on Friday the 2/21 and was looking to buy a certified pre-owned jeep for the price they had it listed on Aol autos and on their lot for 32,970. I set up an appointment and told them I was serious about buying the jeep and I would be coming on Friday to test drive and hopefully buy. When I get there initially my sales rep Kennith Lorbacher was quick with his sales speech and not personable at all. I liked the jeep and that I would like to see the total price and I would be paying by a business check for the total price. When Kennith shows me the total price after taxes, they tacked on a $549 service fee other then the normal taxes and tags. When I asked what this random fee for, Kennith stutters and gave me an unbelievable excuse "that it is to pay the out of house finance department to file the paperwork.. bla bla bla" While noticing he just told me a lie I say fine, I am still willing to buy the jeep. All of a sudden, Kennith says they cannot accept our business check and that I would need to finance or go get a Suntrust Bank certified check. In disbelief, I say why did you lie to me on the phone and say multiple times that I could pay by a business check? He avoided the question and just said that I would have to do one or the other (finance it or get a certified money order). (This is the second time Capital CJD has lied) Kennith already said that if I financed I could pay the loan off the first payment, he then says after I check my credit which is perfect, that I have to pay 3 months of payments and then I can pay it off. (Now third lie) So, I'm suppose to pay an extra 3 months of interest about 800 dollars extra because Capital CJD won't accept a business check? Next, I leave to go find a Suntrust bank and I wasted another hour getting a cashier's check for the total price. When I get back to the dealership Kennith has most of the paperwork ready for fulfillment and thinks he has a sale. I show him the check for the total amount minus the service fee of $549.00 and I tell him that the reason why I took off the service fee is because you have lied to me twice by now and also this was for my time of doing extra work getting a cashiers check. I am a busy man and a CEO of a Online company. I figure my time is way more valuable then a pompous car salesmen and that was my service fee for all this nonsense. Kennith agrees with me and says that Capital CJD doesn't normally treats their customers like this. He then takes the check and asks Anthony of the Finance department to see if he would accept. I was told earlier that they don't have an on sight Finance department, which obviously they now do. After 15 more minutes, Anthony meets me and says that he CANNOT accept the check. I then told Anthony why I made the check for less then the quote. Then I asked him why wouldn't he accept the business check? He came up with an excuse saying that they don't know me or my company and he implied that my business check would BOUNCE. He also said that I may not have been a corporate officer of the company. I told him I was, from the start (and then proved it to him) and he said that they would have to look it up in the some business registry. Which he was being lazy and didn't do. This is why I had to run out and get a cashier's check. He then proceeded to tell me that this service charge is a flat fee added to all their cars in their lot. I then asked well if this fee is added on all cars in the lot then why isn't it in the listing price of the car or mentioned to me before I drove 2 hours away? Anthony then said "if this fee was in the listing price of the car then you might not even have been interested in this jeep." I was dumbfounded! I then said so you are false advertising? Anthony then shook his head yes, but said "no." (this was the 5th lie now! and counting!) So Anthony basically admits that he false advertised to get me in the door. Finally, after 5 more minutes of arguing I asked Anthony how much would he come off of the price of the service fee since, their service has been horrible? Anthony says $60.00 off. (6th lie, since they said earlier that they cannot take any of the service fee off) but now they can take a small 60.00 bucks off! I couldn't believe this discrimination and disrespect. I got up and walked out the door. I have never been to a car dealership and have been discriminated against, stereotyped, false advertised to, and lied to. So on the way home I stopped at another jeep dealership and paid 36,000 for a brand new 2014 model with a business check they happily excepted. Just to make things worse Capital JCD was also offering a 500 off coupon for just visiting their website. Which was never mentioned. It makes me wonder why they just didn't want to give me that discount or take off the service fee when they had all the means to.

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Employees dealt with

A.C Croom
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Reason For Visit
Sales (New)

"Rude customer service - no confidence"

Be careful with who you deal with at this service dept. They make false promises and give you an attitude if waiting for repairs. Had enough dealings with them to evaluate. The service advisor Missy is confrontational and rude. She does not communicate clearly to techs what you are asking for. She will waste your time. Additionally, if you are waiting, your car may be finished for a while before she gets you.

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Missy
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Reason For Visit
Service

"They take care of you during sales and treat you right..."

They take care of you during sales and treat you right but their service department is a customer service nitemare. They had my car for 3 and a half weeks and only called me once in that time to give me an update. If you get assigned Tim to service your car or truck ask to have Missy take your car instead. Trust me you'll thank me later. Tim is incompetent and will tell you estimated times when you car will be done then leave you waiting days after that date. If you do buy from this dealership I would recomend getting it serviced elsewhere.

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Tim
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Reason For Visit
Sales (New)

"Capital CJD in Garner is one of the best buying..."

Capital CJD in Garner is one of the best buying experiences I have ever had. Harry Dew and all the people in the service department were top-notch. I would definitely recommend Capital CJD for your next vehicle purchase, as well as service.

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Harry Dew
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1


Reason For Visit
Sales (New)

"After visiting several other Jeep dealerships, I went to..."

After visiting several other Jeep dealerships, I went to Capital CJD. I knew what I wanted and I knew what I wanted to pay. They did not have the vehicle that I wanted on the lot, but they did everything in their power to find me the vehicle that I wanted. Luckily they had one coming in the very next day. So that I would know exactly what I was getting, Ken showed me every detail of the vehicle that I purchased without seeing it first and he was exactly right. I was very pleased when they delivered my Jeep to me. I spent around 6 hours at the dealership that day and not once did I feel like they were ready for me to leave. Steve, the finance manager, went out of his way to make sure I was getting the best rate possible and did absolutely everything he could do to get me to the price that I wanted. All of the staff was very helpful and accomodating. I would recommend this dealership to anyone and I will definitely continue to do business with them.

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Employees dealt with

Ken Lorbacher and Steve Dershem
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2


Reason For Visit
Sales (New)

"My husband went down to Capital Chrysler Jeep Dodge to..."

My husband went down to Capital Chrysler Jeep Dodge to speak to Stan Warrick. We have dealt with Mr. Warrick in the past and have had a fantastic experience with him. Not only has he helped us with three vehicles we have purchased from Capital, but Stan is why we continue to keep coming back. He has always answered our questions when we call and has gone completely out of his way to help us. He is so very pleasant and made us feel so right at home. I didn't think I would be able to trade in my 2007 Jeep Liberty Limited that I truly loved for a new 2012 Jeep Grand Cherokee. Stan made it happen. I cannot thank him enough. I have all ready fallen in love with the Cherokee and that is after loving my Liberty. Capital Chrysler ROCKS. Thank you very very much!

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Employees dealt with

Stan Warrick
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2


Reason For Visit
Sales (New)

"This was the easiest vehicle purchase ever. Every one was..."

This was the easiest vehicle purchase ever. Every one was friendly and seemed to genuinly care about me and the purchase of my vehicle. Everyone from the sales manager to the finance officer was great but my salesman was outstanding. David Wine really cares about his customers and there happiness and it shows. This was my second purchase from Capital JCD and will purchase from them again. Thanks David for a great experience!!!

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Employees dealt with

David Wine
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Reason For Visit
Sales (Used)

"I enjoyed purchasing a car from this dealership AND..."

I enjoyed purchasing a car from this dealership AND working with Mr. Anthony Davis. Mr. Davis was an EXCELLENT salesman!! I spoke to him over the telephone before I actually went into the dealership and gave him all of my information. By the time I arrived, we knew exactly where we stood in purchasing our vehicle. My husband and I test drove it and loved it! He is a man of his word and made SURE that I was completely satisifed with his service!!! We need more people like him!

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Employees dealt with

Anthony Davis
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Reason For Visit
Sales (New)

"Capital CJD is a bit of a drive from my place, but it was..."

Capital CJD is a bit of a drive from my place, but it was 100% worth it. Their prices were quite a bit better than any dealership in the area's best out the door price. The sales experience was perfect, no pressure whatsoever. The truck is AWESOME, just icing on the cake! I would definitely buy from Capital CJD again...however with this truck I shouldn't have to for a long time.

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Employees dealt with

Mike Reeves, David Wine, Steve Dershem
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