Capital Cities BMW

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Capital Cities BMW:
I have owned several BMW's over the years and had had horrible service experiences until my move to Capital Cities. I so appreciated their professional and friendly attitude, I purchased my most recent car from them.

My experience througout the sales process and subsequent service visits have continued to be excellent. Other dealerships have been happy to sell me a car and couldn't have appeared to care less when it was time to service the vehicle. Not so at Capital Cities. The sales people, the service personnel as well as the support staff continue to be pleasant and efficient.

If only more deallerships were like Cap Cities...

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Reason for Visit: Service

I recommend this dealer: No

My Review of Capital Cities BMW:
fraud in what they say they do & charges for parts not replaced
Charged $250 for a directional arm replaced for repair to cruise control, Part was NOT replaced In the past charged for air filters only to find that the manufacturer origional is in place & filthy
the endnnnnnn nnnnnnnn ennnnnd

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Capital Cities BMW:
This is the best dealership I have ever been to (service). Their prices are fair. Most of all, the staff are super firendly, easy to talk to, and extremely helpful. They just want to help and do their job right. No hidden agendas, no money gouging. I love this place!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Capital Cities BMW:
i went in for a few routine electrical issues and a key reprogram. i like the sales (steve miller) and service rep (brad), but the techs and manager appear unprofessional both times i visited the site. the key reprogram ended up leavign black finger prints on my beigh interior. i have heard the manager bellow quite a few times while in the waitign area. they do have a good selection of bmws for the albany area though.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Capital Cities BMW:
I decided to get my car serviced at Capital Cities due to increasing frustration with another local dealer. I dealt with Brad in the service department, who was very accomodating. I'm a pain-in-the-butt customer, as I tend to come in with a list of items to be looked at along with my shot at diagnosing the problems. He didn't seem to mind my list, and he had the tech check out all of my concerns. I was given a 3-series loaner, despite the fact that I didn't buy my car there and was only in for some $50 deductible CPO work. I will certainly be returning to Capital Cities for future service work.

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