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Capital Ford of Wilmington

Wilmington, NC

4.6
1,254 Reviews
Call Dealership (910) 799-4060
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4222 Oleander Dr

Wilmington, NC

28403

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1,254 Reviews of Capital Ford of Wilmington

June 02, 2026

Worst dealership that I have ever been to for service. Multiple lies and even had an employee tell me that I was lying about what I was promised. I will never do business with this dealership again and wi More

by ghall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Service
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Jun 05, 2026 -

Capital Ford of Wilmington responded

Good afternoon sir, thank you for taking the time to speak with me on the phone. I apologize your concern was not brought to my attention while you were at the store. I think this situation could have been easily de-escalated at the time if I had known. As I stated, I am happy to rectify the situation if you decide to allow me the opportunity. We would hate to lose you as a customer. We do appreciate your past business!

April 11, 2026

My truck was having electrical issues ,they had it for 1 week ,put at least 100 miles on it and it wasn't repaired . I will never deal with Capital Ford again. More

by karenellis2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicky
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Apr 13, 2026 -

Capital Ford of Wilmington responded

Good afternoon. I am sorry that you were not happy with your recent service visit, especially given that it was your first visit to our dealership from what I can see. I spoke with the advisor that was helping you to get a better understanding of your concern. As I understand it, when you originally brought the vehicle in you did not request that we diagnose your vehicle, but that we replace a wheel speed sensor only. You indicated that you have had the vehicle at multiple shops and have been having some issues for quite some time. We advised that we could replace the sensor, but found it unlikely that replacing the sensor would correct your issue. However, we put it in dispatch to replace the part per your request, and you later requested that we stop, and diagnose the vehicle. We found the vehicle has been modified from stock with different size tires and a lift kit, which could be contributing to part of your issues, and also found a windshield heater wiring issue that needed to be addressed prior to diagnosis, to eliminate that as a possible cause of the concern (Per some of your statements regarding the issues revolving around colder ambient temperatures). Your husband indicated that he had someone that would perform the wiring repair and at that point you picked up the vehicle to have that done. The change from replacing the requested part, to diagnosis, accounted for the length of time we had the vehicle, as we were waiting on decisions on your end. I am waiting to review the paperwork for the recorded mileage, but I don't believe we drove the vehicle 100 miles or anywhere close to that. Given that you picked the vehicle up prior to us performing a complete diagnosis, we waived our standard diagnosis fee and you were not charged. I am not sure in this scenario what we could have done differently, to have performed better. I am happy to discuss this matter with you personally, if you feel this is not accurate, or if you change your mind about wanting our assistance. Sincerely, Nicholas Chinn, Service Director.

March 18, 2026

stay away! trade in, 2 weeks still no check. car i traded? been in their shop 2 weeks. scam artists. please STAY AWAY!!!! More

by vinkman61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Habas
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February 21, 2026

Trey was a very good salesman and Scott was very good doing the paper work. Thanks again More

by Javetternc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey
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February 21, 2026

The service advisor was fine to deal with. However, when you're given an appointment on a certain day, your vehicle should not have to sit there for two weeks before they actually start worki More

by ddjlaza
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary O'Neal
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February 17, 2026

Excellent experience, Salesman Doug was very professional. The vehicle was clean and full of fuel when I picked it up. More

by darrellpenny711
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Henderson, Doug Watkins
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January 23, 2026

I have purchased many vehicles from this dealership and this visit was less impressive as the ones in the past. All paperwork was done at a table in the lobby, very weird. More

by bowensjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rolando
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January 19, 2026

These guys are the lease kings. I came to them with a national offer that other dealers were not willing to honor. DeShawn and the team kept working until we ended up with a deal More

by Lease buyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DeShawn Ballard, Scott Beasley
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January 15, 2026

Great car buying experience. Would buy from again. Would give them 6 stars if I could ! Purchased a beautiful CPO F150. Edit : Would also to add pricing was 100% Transparent More

by jburnham1984
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Fink Five Star ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ , George Burwell, Evan Henderson
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December 07, 2025

Very nice experience. Process was very smooth and the sales rep was very professional. I’d recommend. More

by JLUCAS9898
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Fink
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