Capital Honda

Reason for Visit: Service

I recommend this dealer: No

My Review of Capital Honda:
Service visit on 2003 Accord to replace door weather strips; dealer called to indicate parts were in. After having car all day, service called to say car was ready. At pick up, service explained weather strips were used on another car and were not installed. They then explained that the mechanic took the keys home so they had to program a new key (45 minutes). They would not say for sure when they could get back key (complete set, with house and work keys), as the mechanic was out of town and they couldn not reach his &quot;gal friend.&quot; Service stated we must come back when keys are located to have original re-programmed. They only thing they offered for all the inconvenience was 10 percent offf on the oil change. <br>This is the worse service I've ever experienced in my 50 years. I would not reccomend Capital Honda to anyone.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Capital Honda:
Bought a 2004 Honda Pilot. Everyone at the dealership was friendly and helpful. Even served pizza for lunch. Nick (sales person) very efficient, friendly and low pressure. The car sold itself, Nick made it very pleasant. Three hours later, I drove away in my new car, leaving behind my 98 Explorer that should have won a prize for number of recalls. Honda offered me 800 more for trade in than the Ford dealership I had been doing business with for over 10 years. Thank you Capital Honda.

Was this review helpful to you? Yes | No