My Review Of Capitol Chrysler Dodge Jeep Ram:
On February 20, my fiance and I test drove a used vehicle from Capitol City Chrysler. While on the test drive, I commented to the salesperson, Jill Record, that the low fuel warning was on. She told me they don't keep much fuel in the vehicles while they are on the lot, but if we made the purchase, they'd fill it to half a tank. We decided to go ahead and purchase the vehicle. After the paperwork was complete, we were informed that "we can't put fuel in used cars" by the very same salesperson that told me that they would. After leaving the dealership, I realized that my license plate hadn't been removed from the vehicle that I traded in. I called Jill (approximately 20 minutes after leaving), and asked that she remove it and hold it for me. She said that would be no problem. About 8 days later, I returned to the dealership to retrieve my license plate and the state inspection slip for the vehicle, and find out when they had serviced it. This was when I found out that my trade-in vehicle had been sent to the wholesale auction with my license plate still on it. I also learned that the vehicle we purchased had not been inspected or serviced. Jill told me to bring it in and they would perform the inspection and service free of charge, since it should have been done prior to my purchase. On March 8, I returned to Capitol City Chrysler for the previously mentioned inspection and service. During the inspection, the vehicle was found to have a loose tie rod end, which Capitol City replaced free of charge, and the vehicle was also aligned free of charge, as that is necessary following the repair of steering components. On March 10, I took the vehicle to Joe Machens Ford for some additional service work. During the visit to Machens, the technician found that the front brakes on the truck were due for replacement. $170 later, the vehicle has new front brakes. I returned to Capitol City to discuss the issue with them. Jill directed me to the GM of the dealership. He informed me that Capitol City would do absolutely nothing for me. He remarked that Machens had "sold me brakes I didn't need" (I have the pads that came off, they were due for replacement). I told him I would never be doing business there again, at which point he began mocking me and telling me he's heard it all before. Apparently they're in the habit of screwing customers over. He also threatened to sue me for slander if I chose to share my experience publicly. I pointed out that they had sold me a vehicle with an empty fuel tank. He replied, "I don't have to put gas in those cars." I also informed him that my trade-in had been sent to the auction with my license plate on it. "That was a mistake," was the best he could come up with in response. Capitol City Chrysler will certainly not receive another penny from me.
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