My family purchased a new 2015 200 in Late November, by April the car started to stall out on us many times. We took it to the dealership to address the issue. The service department told us nothing was wrong but the oil was very low ( we maintenance our vehicle properly). They charged us for the synthetic oil and sent us on our way. The stalling issue continued to happen, we took it back to dealership and they still said nothing was wrong. We had to constantly add oil between oil changes. Finally, in June I took it back to the dealership and they called me the next day and informed me that the motor had to be replaced in my brand new car!!! It took 3 times to resolve that issue at my cost!! My husband and I tried for weeks to get ahold of the sales manager to express our concern about having a new car with a replaced motor and how that would affect our resale of the vehicle one day. He was so RUDE and said that anyone would want to buy a new car with a replaced motor, he also reassured us that he would do anything to make it right. The next time my husband spoke with him he informed us he didn't have the time to deal with these problems. We asked for a quote of what they would give us for our car for a trade, $14,000 when we paid almost $30,000!!! WOW, that is a big decrease in value in such a short period of time. We opened up a claim with Chrysler corporation and they have been working with us at this point. Within the first week of getting my car back, multiple problems started to occur again. We took it yet again to the dealership, conveniently they found nothing wrong. The problems are very obvious when driving my car, one of the big problems is in how hard it shifts gears and the complete dash lights going out while driving.. Those are just 2 of the 5 problems we are now experiencing. In the meantime we have never heard back from the manager, since he offered to help in any way he could!
Chrysler corporation set up an appointment at another Chrysler dealership. The day after we took my car in they drove my car several miles and 4 of the 5 problems occurred during the drive. We are now waiting on more parts to get my NEW car fixed again. Thank goodness the other dealership was willing to help and listen!!
I have made multiple car payments while driving a rental car, we purchased a new vehicle to have a reliable new car for my family, the Jefferson city dealership has never even attempted to make it right or even have called us back, They charged me for oil that was leaking into my motor after several attempts to find out what was going on, they offered me less then half what we paid for my car 6 months prior (only wanted to trade b/c of all the issues).....
I truly feel like they were so nice during the sale of my car but as soon as we figured out we have a "Lemon" they were not at all willing to help us in any way!!
We are still currently getting the car repaired at another dealership and I hope that the corporation continues to works with us.
I have NEVER experienced such HORRIBLE service, it's sad that their business is NOT willing to help out a customer when we have had so many problems! I will NEVER do business or refer business to them again!
I Recommend This Dealer:
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