I recently purchased a used Dodge Charger from Capitol Garage from out of state and have had a great experience. Mike B., the salesman, and Craig L., the manager, were very helpful throughout the process, which was a lot longer and more complicated being from out of state. Every question and concern was addressed in a timely manner and the focus was always on my satisfaction with my purchase. Would definitely do business with again in the future!
I had a fantastic experience buying my Jeep Wrangler Unlimited from Craig Lewis @ Capitol Garage. I live out of state, so much of the sale took place over the phone and couldn't have been more professional. Craig's an honest, stand-up guy who delivered exactly what was promised. I arrived to find the Jeep washed & ready to go. Quick test-drive, vehicle overview, standard paperwork and I was on my way. I would highly recommend Capitol Garage & Craig!
I had work done on my first jeep by Capitol they were fantastic. Is a family own business and they treat you like one too. Just purchase my second Jeep grand Cherokee limited 2015. Craig was AWESOME!! and very patience with me. Got a great deal!! super excited and Capitol stand behinds their cars!!. LOVE YOU GUYS!!. Paul was super nice and have a lot of knowledge in the Jeep.
I have bought 2 cars from Capitol and both experiences have been great. They gave me the best deal I could find from any dealership. They're also very friendly and always willing to go the extra mile to make sure I am happy. Craig and Hal are the two I mostly deal with for sales but they're service department is fantastic too. I even have used and referred others to their body shop. Only good things from Capitol Garage.
I have purchased over 30 vehicles in 18 years and by far, Capitol Garage has been the best experience ever. Very fair, easy going dealership that has impressed me. I will definitely refer everyone i know to go to them first.
"Sells all Lemon Law Jeeps with bad titles! Horrible people"
I went there from out of state because I was promised a great deal and that the wrangler was in mint condition. I got there and the sales person had no personality, barely spoke. And had no defense when I noticed all the dings, dents and rust on the Wrangler. As if that wasn't bad enough.... They told me once I was there that it was bought back from the manufacturer for a water leak so it came with a great warranty. What they didn't tell me and I found out from my bank is that ALL their used Wranglers are lemon laws! They just don't come out and say that. They aren't honest people at all. They give the story of being a friendly dealership and lasting for generations. They won't with this type of business! If you buy a vehicle there you better plan on keeping it forever because no one else will ever take it in on trade or buy it from you. The sales manager tried to save the deal by telling me "your saving thousands of dollars and it was just a water leak. He's clearly been given the golden spoon his whole life (being the owners son) and doesn't realize what it's like to work to earn money and not wanna spend $35k on a xxx lemon law with a bad title. xxxx of the earth! Beware!
On behalf of the sales team at Capitol Garage we sincerely apologize for the vehicle not being described accurately and not being made aware of the disclosure over the phone before making the trip. You are correct, some of the vehicles that we offer for sale have been reacquired by the manufacturer for not conforming to the manufacturer’s warranty. What happens next is the vehicle is returned to one of the Chrysler Authorized Service Center for repairs. After the issue is addressed the vehicle is offered for sale to its dealers. To ensure confidence in the vehicle, Chrysler attaches a one year, unlimited mileage, bumper to bumper warranty to the vehicle on top of any existing warranty. These vehicles save customers thousands of dollars over new ones and are backed with longer warranty than a regular used vehicle.
Again we apologize for the vehicle not being described accurately over the phone and we do realize that the reacquired vehicles are not going to be an option for everyone who is looking for a vehicle.
"I brought my old car in for an oil change on my lunch..."
I brought my old car in for an oil change on my lunch break(I have all my work done at Capital garage), and while there decided to look at a used Mazda 3i. Nick showed me the car and introduced me to Heather. Signed the papers needed to apply and went back to work. Heather called me at 5:30 to let me know I was approved (I do NOT have the greatest of credit, so didn't expect this). I told her I needed to take the night to think about it for sure. I let her know in the morning I would be over to pick up my car later that day. Mark was able to work magic on the financing for me and get me into my new(er) car!! I am extremely happy with my purchase and will definitely buy from them again in the future. As well as continue to use their service dept!! Thank you Nick, Heather and Mark :)
"Overall good experience. We started off a little rough..."
Overall good experience. We started off a little rough (I'm not a fan of being passed off from one person to another) though when I finally started dealing with Heather things were great. The lack of negotiation was dissappointing, but doing more homework revealed the deal they offered was very fair. Once the price was agreed, the F & I dept was fantastic. It took about 10 minutes from the time I pulled in with my trade until I was driving out of the lot in my new truck. The fact I had my 18 month old with me made that part even better.
I would recomend buying from Heather to anyone that is looking. The dealership itself is in the middle of no where, but well worth the drive.
Ok, one complaint. My truck stunk like gasoline. Someone in service must have left a gas soaked rag on the steering wheel. My left hand smelled like gas for a month. The dealership would not do a thing about it.
"I purchased a Nissan from Capitol Garage.I searched..."
I purchased a Nissan from Capitol Garage.I searched online intensively.I fly three hours from Durham,NC.When I arrived I was thrilled.I took a test drive,signed a few papers and my brother and I drove ten and a half hours home.All the work was done over the phone and online by Heather Hall and the rest of the wonderful staff.They are so reasonable and I'm so in. Awwww of my car.Thanks Heather for responding so quickly to my request,of wanting to buy a car.