Car City Inc

I am extremely disappointed & dissatisfied with my experience at Car City in Des Moines Iowa off of Merle Rd for this cars sale on Jan 8th 2026, and I feel compelled to warn other Consumers about thei experience at Car City in Des Moines Iowa off of Merle Rd for this cars sale on Jan 8th 2026, and I feel compelled to warn other Consumers about their deeply unprofessional and unethical business practices. At the time of purchase, both the owner Darby and the salesperson explicitly represented that a second key was included and assured me it would be sent to me right away. Afterwards that the money was sent and this representation being a key factor in my decision to move forward with the purchase. What followed was a frustrating series of excuses, contradictions, and outright fabrications. I was told vague stories about “a guy named Joe” supposedly having the key, only to be given the runaround, hung up on, and sent on a complete goose chase that wasted a lot of my time and patience. Ultimately, the promised key never materialized, and I am now being told that replacing this high tech 2021 M5 key through the Dealer will cost approximately a bit over $1,000—a cost that exists solely because Car City failed to honor their word or simply find whats now pointless cost/ expenditure. This is not a minor oversight; it is a clear case of misrepresentation. The lack of accountability, professionalism, and basic integrity shown throughout this process is unacceptable. A dealership that conducts business this way should not be trusted. I strongly advise potential buyers to get everything in writing and to think twice before dealing with Car City. Buyer Beware seriously. This dealership will promise you anything it takes to close the sale and then vanish like Casper the ghost the moment the paperwork is signed. Their word means absolutely nothing. They rely on deceptive tactics, including slipping a so-called “one-pager” - “No Promise” into the paperwork that conveniently attempts to nullify every verbal commitment they made to you minutes earlier. It’s a calculated maneuver designed to give them cover later so they can claim they “never promised anything.” All the while telling you it’s on its way. This is not an honest mistake or miscommunication — it’s a pattern of behavior meant to mislead customers and dodge responsibility after the deal is done. If you choose to do business with Car City, assume every promise will be broken, every follow-up will be ignored, and every issue will suddenly become your problem. Get every single detail in writing, read every line twice, and understand that once they have your money, their integrity disappears completely. Bottom line: even if in writing, it doesn’t exist at Car City. Expect promises to vanish the moment they have your money. This dealership talks a good game until the sale is complete. After that, accountability disappears and excuses begin. This dealership operates on misrepresentation, excuses, and denial. If integrity matters to you, do not do business here More

Drove over 4 hours to find that the dealer sprays rust with black paint to cover it up. Looked at 2 trucks, both with painted underbody and wheel well rust. Also, truck says aluminum rims and they were ac with black paint to cover it up. Looked at 2 trucks, both with painted underbody and wheel well rust. Also, truck says aluminum rims and they were actually plastic inserts. Not very good for a dealer More

It was a very good experience buying a car. Eli made this an easy process without high pressure sales. I would recommend Car City. Eli made this an easy process without high pressure sales. I would recommend Car City. More

Great selection, great financing and great warranties. They took exceptional care of me and respected my needs and got me in and out very fast. They took exceptional care of me and respected my needs and got me in and out very fast. More

Slick talkers watch out sold us a nice looking vehicle needed so much work to be down to it. Purchased the warranty with it and told us to wait a few weeks for it to kick in and take it to their recommend needed so much work to be down to it. Purchased the warranty with it and told us to wait a few weeks for it to kick in and take it to their recommend auto place and they fixed a few little issues but and warranty says the others are not covered. They are big fixes like air suspension, park assist are next step is to contact Attorney Generals office for warranty fraud. More

Hi, they did a good job I need to make a counteroffer! and ask sone more questions. and ask sone more questions. More

I recommend car shopping here with Scott. He took really good care of me. I work 50-70 hours a week, Scott had me approved after I picked the vehicle I wanted to purchase from the website. Fr He took really good care of me. I work 50-70 hours a week, Scott had me approved after I picked the vehicle I wanted to purchase from the website. From finding the vehicle to bringing my Trex home all in speedy timing. Thank you Scott for the reliable SUV and for not only for selling me the vehicle but taking care of me at the same time. I will definitely come back for my second vehicle in the next year! More

They never reached out after i had submitted my request for information on a vehicle. for information on a vehicle. More

Tony cares about you and works with you throughout the sale and even after the sale sale and even after the sale More

They lie. Their website says “guaranteed approval “ but that just isn’t true. They will turn you down for things that have no bearing on weather or not you can repay a car loan. that just isn’t true. They will turn you down for things that have no bearing on weather or not you can repay a car loan. More