Wow! I just bought a new Jeep from Car Pros and found the experience to be the only time in my life that a car buying experience was simple, easy, and not stressful! After buying many cars, I really dreaded going through all of the trauma of trading my car just because I wanted to try the color red. I kept thinking that it just wasn't a valid reason to justify putting myself through the torture that I have experienced at ALL other dealers in the past. I went to Car Pros in a state of fear and trembling because I had spent the day on the phone talking to personnel at five different Jeep dealers: two located on the east side of the lake and three located in smaller towns north of Seattle. I didn't even try the Jeep dealer closest to my home because of a really bad experience there before. After getting the usual run-around all day, when I called Car Pros at around 5 p.m., I was thinking, "Well, here goes nothing!" I was ready to "take a vacation" from the car hunt. But I was pleasantly surprised by the polite, can-do attitude of Chuck, who said that he would find that red car for me. Shortly, he called back and said that he indeed had found the car I sought in Yakima and that he would have it delivered to his dealership so that I could buy it on Monday or Tuesday. Impressed with his concerned, forthright attitude, I decided to go to Car Pros to look at another type of car with that color to see if I liked it because I had seen only photos and never the real thing.
When I arrived I was greeted with uncommon friendliness and respect, but I was waiting for the typical high pressure, nonsensical assertions typical of my previous car purchase experiences: the usual insane bargaining and the statements like "Well, I'll give you this price at the moment, but in an hour or tomorrow it will be a totally different or higher price, so buy NOW!" But a friendly salesman, Paul Chow, simply took me to another type of car that had the color I wanted, and we also looked at contrasting reds. There was none of the pressure I've encountered universally: the standard question about what I would offer for the car with a consequent statement of the need to present that figure to the "sales manager." That process has sometimes gone on for as long as five hours at other dealers if I really wanted the car. Instead, I was treated by Paul and other staff members with respect and as if they thought I had a brain which made the usual game playing and run-around or downright dishonesty unnecessary.
When I told them that I had decided I wanted to buy the car they could bring from Yakima, I was told that they would have the car in Renton today to make it easier for me since I work on Monday and Tuesday. I then worked with the financial staff member and signed the usual number of papers, but I would not have done that if one of those papers had not contained a disclaimer which allowed me to change my mind about the purchase after seeing and driving the car today. Also, I received no derision or disapproval because I wanted to pay the entire price of the car with cash and no financing. Other dealers have strongly disapproved of that, made me feel like some kind of weird anomaly, and actually charged a $500 fee for paying cash (they took away a $500 rebate offered for financing the car). Also, I was not required to pay a cent last night . The financial manager gave me the exact amount for the total price of the car to be written on the check which I presented today after driving the car. This unusually simple, logical, and respectful approach eliminated the usual anxiety and trauma I have experienced in the past with every car purchase. The experience was simply an ordinary business deal with none of the bizarre, stupid, and ridiculous behavior to which I have been subjected in the past and none of the disrespect which inspired the usual extreme dread with which I approached the buying of this car. By the time I went to Car Pros for the first time last night, I was exhausted and worn down from a day of talking to five different dealers. I was close to giving up on this car that I really didn't need. But after signing the papers to buy the car last night and being told that the car would be available today, I walked out of Car Pros feeling refreshed, energized, and relieved that I had found the car I wanted and that I now had no reason to tolerate further typical abuse of the type I had been receiving for the past two weeks from other dealers since I had first thought of the possibility of buying a new car.
I was told today as I was leaving with my new car that Chrysler would be sending me a questionnaire regarding my satisfaction with my car buying experience. Of course, I will give the highest ratings on this questionnaire, but I think that Chrysler and other car makers should require this questionnaire to be given to patrons of all dealers because it might motivate an improvement in the totally unacceptable customer treatment I have experienced at other dealers. Buying a car should be exciting and fun! At Car Pros is just that. I highly recommend Car Pros.